A couple of issues I am hoping for some help with

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  • TheMUBM
    PCHF Member
    • Feb 2021
    • 41

    #16
    When I do a dxdiag, it says Optiplex 9010. I assume that is correct. Under device manager I don’t have anything that specifically says network. I have one that says ethernet controller, but when I hit properties it gives me no real information other than “driver not installed.”

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    • PeterOz
      PCHF Technical Response Team
      • Mar 2021
      • 4190

      #17
      Ok the little down arrow Sample pic attached or just take both only one will work

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      • TheMUBM
        PCHF Member
        • Feb 2021
        • 41

        #18
        Will do. Here is what I am seeing. Sorry doing this from my phone.

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        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4190

          #19
          Originally posted by TheMUBM
          Sorry doing this from my phone.
          Not a problem nothing to be sorry about

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          • TheMUBM
            PCHF Member
            • Feb 2021
            • 41

            #20
            Here is what I see. Sorry for the delay had to figure out how to compress images on iPhone

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            • PeterOz
              PCHF Technical Response Team
              • Mar 2021
              • 4190

              #21
              Ok download both drivers only one will work. Look at my pic for settings that should work for your machine

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              • TheMUBM
                PCHF Member
                • Feb 2021
                • 41

                #22
                Better picture.

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                • TheMUBM
                  PCHF Member
                  • Feb 2021
                  • 41

                  #23
                  Originally posted by PeterOz
                  Ok download both drivers only one will work. Look at my pic for settings that should work for your machine
                  Will do. It will take me a minute. I left my thumbdrive at work so I will need to use cd-r or DVD, so i am going to download all the possible drivers.

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                  • TheMUBM
                    PCHF Member
                    • Feb 2021
                    • 41

                    #24
                    Have them transferred to xp computer now. Everyone I click gives me the same win32 error

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                    • PeterOz
                      PCHF Technical Response Team
                      • Mar 2021
                      • 4190

                      #25
                      Odd you did choose XP and not XP 64 bit.
                      That message normally means 64 instead of 32 or corrupt driver. is it an exe file or a zip file.
                      If zip then it has to unpack first.
                      I don’t want you to keep wasting dvd’s
                      Try this
                      If it has a yellow mark and no name then right click on the adapter>Left click on Properties >Details Tab.
                      Use the drop down box to show Device Description. If no name change the drop down to Hardware Id’s
                      What is listed?

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                      • TheMUBM
                        PCHF Member
                        • Feb 2021
                        • 41

                        #26
                        To clarify, I actually did choose 64 bit because I failed to express that the version of Windows I have installed is xp 64 bit pro. And I did choose the dell drivers for 64 (although I originally linked you to 32 bit)

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                        • TheMUBM
                          PCHF Member
                          • Feb 2021
                          • 41

                          #27
                          Here is what it shows.

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                          • TheMUBM
                            PCHF Member
                            • Feb 2021
                            • 41

                            #28
                            Sorry that’s the video. You want the Ethernet right

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                            • TheMUBM
                              PCHF Member
                              • Feb 2021
                              • 41

                              #29
                              Sorry didn’t catch your first question. They are EXE’s

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                              • TheMUBM
                                PCHF Member
                                • Feb 2021
                                • 41

                                #30
                                I think I may know part of my problem and I apologize for wasting your time. I wasn’t even thinking when I installed this WinXP and it being a 64 bit OS. The PC is a 32 bit system. I am going to uninstall XP and see if I can find a 32 bit version.

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