Problem with my Ethernet Connection

[PeterOz]

Not running actively, but I have scanned it for malware

What anti virus / malware are you using

 

[PeterOz]

When you plug the cable into the desktop do you have a light on the desktop side and the router side?

 

[LuciferLilac]

MalwareBytes?

I did that, it did say successfully reset. Still no Internet after restarting.

on the desktop
open cmd
Type in
netsh winsock reset
press enter
it should show
Successfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

 

[PeterOz]

what about anti virus

 

[LuciferLilac]

When you plug the cable into the desktop do you have a light on the desktop side and the router side?

I get a green light on the router end that correlates to the Ethernet port I plugged it into on there. On the computer end, I have a solid, larger orange light and a flickering green light

 

[PeterOz]

Do you know how to disable the firewall on the desktop
or do you need instructions
Are you using windows defender or do you have nortons or Mcaffee etc installed

 

[LuciferLilac]

what about anti virus

Only the windows security anti-virus, I think? I just ran a Quick Scan with that and it found no threats.

 

[PeterOz]

I am not to concerned with threats just yet.
Do you need instructions to disable firewall on desktop?

 

[LuciferLilac]

Just this, correct?

 

[PeterOz]

Can you turn them off?
If not
Control panel
Windows defender firewall
Left hand side turn off
Then try ping again from laptop
ping 192.168.10.73

 

[LuciferLilac]

Okay, I turned off all three options available.
And I went back and set the manual again to .175, so I should ping that instead, right?

 

[PeterOz]

yes

 

[LuciferLilac]

Okay, I turned off all three options available.
And I went back and set the manual again to .175, so I should ping that instead, right?

I pinged both, just in case.

 

[PeterOz]

This is odd
On the desktop
go back to the network settings and make sure it is still 175
If it is
In the bottom section
make the first dns server
192.168.10.1
the alternate 8.8.8.8
save and ping again

 

[PeterOz]

do not run network diagnostic

 

[LuciferLilac]

This is odd
On the desktop
go back to the network settings and make sure it is still 175
If it is
In the bottom section
make the first dns server
192.168.10.1
the alternate 8.8.8.8
save and ping again

Still 175.

Thats "Preferred DNS Server" I'm changing, yes?

 

[PeterOz]

sorry
yes

 

[LuciferLilac]

sorry
yes

I wasn't sure if the ping was meant to go to 192.168.10.175 or 192.168.10.1 so I did both.

 

[PeterOz]

from the desktop if you ping
192.168.10.1
Fail ?
if yes
can you reboot the modem/router?

 

[LuciferLilac]

from the desktop if you ping
192.168.10.1
Fail ?
if yes
can you reboot the modem/router?

Assuming that's a fail. I'll just, turn the router off and turn it on after giving it a minute, yes?