Dell xps 1647 help

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
Yeah that's right.
 

Attachments

  • IMG_20170601_180347.jpg
    IMG_20170601_180347.jpg
    2.9 MB · Views: 15
Ok, I am sure that one of the people I have tagged will help you soon enough, people here are from all over the world and come in to help in spare time, so no promise on when you will get a reply.

@Samuria @Evan Omo
 
Looking over your minitoolbox log there are a couple of drivers missing from your machine....

Code:
Name: Base System Device
Description: Base System Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1180&DEV_E230&SUBSYS_04191028&REV_01\4&7C64D95&0&01E4
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Base System Device
Description: Base System Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1180&DEV_E852&SUBSYS_04191028&REV_01\4&7C64D95&0&02E4
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Let's see what exactly is missing with this tool.


  • Download Unknown Device Identifier v9.00
  • Run it.
  • Allow it to complete.
  • Hit File >>Save
  • The default name will be DeviceList
  • Save it to your desktop.
  • Open DeviceList.txt copy contents.
  • Paste it here.
Also, these errors suggest that a bios update may be needed as well....

Code:
Error: (05/31/2017 07:41:24 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
 
Sorry for asking the obvious...

Are you sure the memory modules are properly installed?
Remove and replace both of them in both slots and try booting one memory module at the time.
 
Your new RAM is 1600MHz, see here
Your CPU is compatible with RAM up to 1066MHz, specs here
Based on the testing done already and the difference in the spec of RAM I suspect that the new modules are not compatible.
 
  • Like
Reactions: Malnutrition
Status
Not open for further replies.