Dell xps 1647 help

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David Williamson

David Williamson

PCHF Member
May 31, 2017
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Hi. I updated my xps 1647 to Windows 10 with no issues. When trying to upgrade to 8 gig ram (2x4gig sticks) but it doesn't seem to want to work. I bought the same make as the RAM that was already in the laptop. I've had to put the 2 gig sticks back in. Any help would be great.
 
MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



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Malnutrition said:
Will the machine not boot with the new ram installed?
Click to expand...
No. Won't boot up at all. When I use one of the 1 gig sticks with a 4 gig stick it will only recognise the 1 gig. It comes up with your pc hasn't booted up properly it will auto restart. Then it just keeps rebooting.
 
Also, can you post a picture of the new ram modules here... Then run a scan at crucial to see if they are indeed compatible...
 
David Williamson said:
No. Won't boot up at all. When I use one of the 1 gig sticks with a 4 gig stick it will only recognise the 2 gig.
Click to expand...


Sounds like incompatible ram, or your motherboard will only support lower ram, run the crucial scan as suggested and let us know.
 
It's the same make that's already in my laptop.
 

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So can you post a picture of the ram and a screen shot of the Crucial scan? Is the ram compatible?
 
Also, please post the following....

MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.



Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.
 
Also, please post a pic of your current ram that works, that will help the people I have tagged to help you better....

Hardware is not really my thing, but the people I have notified should be able to help you further....

Also, the relevant info will be here in order for them to assist you better,
 
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