Password reset and notification emails are now sending correctly.
If you recently requested a password reset, please check your inbox (and spam folder just in case).
You can now reset your password and log in as normal.
Welcome back to PCHF, and thank you for your patience during our migration process!
— The PCHF Team
Welcome to PC Help Forum!
You’re viewing our community as a guest.
That means you can browse posts, but can’t yet reply or start new topics.
Join us today — it's completely free!
As a member, you'll be able to:
✅ Get personalized tech support from trusted volunteers
🦠 Work one-on-one with our Malware Removal Specialists
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
Step2:
ZHP cleaner Scan.
Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.
Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!
Once the scan is completed, the you will want to click the Repair button.
At the end of the process you may be asked to reboot your machine.
After you reboot a report will open on your desktop.
Attach the report here in your next reply.
Step 3:
ZHP Diag Scan Click here to download.
Save to your desktop.
Right Click Run as Admin.
Click the Options button.
Click on Check All
Then click close.
Click the Scanner button.
When complete please push the report button.
A notepad will open… attach the report in your next reply.
As far as adware cleaner, right click run as admin, if nothing is found then run the basic repair.
[ATTACH]9449[/ATTACH]
Hi! So I have questions. Firstly:
When I did the FRST fix and restarted the file got deleted somehow. Id didn’t delete it and I got this notice from One drive:
Secondly there’s a ZHPCleaner and ZHPCleaner[R] would you like all two of those? I still have to do the ZHPDiag and the Adware Cleaner. Let me know when you’re ready to stop and then pick up where we left off at a later time, please.
FRST Fix.
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
[COLOR=rgb(184, 49, 47)]Running from C:\Users\User\OneDrive\onedrive\Desktop
Can you move FRST to your desktop, I’m not sure about one drive…
Go ahead and post both logs from ZHP cleaner and move onto the next steps.
[/COLOR]
[COLOR=rgb(184, 49, 47)]
My PC desktop and my OneDrive desktop have have the same contents inside of them. I think I used OneDrive as a back up storage. Perhaps thats why but I definitely have FRST and its logs stored on my desktop. I do not know how to separate it from One drive at the moment.
Is there some other way to attach besides url? If not:
FRST Fix.
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
Originally posted by Malnutrition
Ok.
Let’s do this…
FRST Fix.
Download attached fixlist.txt file and save it to the Desktop. NOTE. It’s important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
Step2:
ZHP cleaner Scan.
Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.
Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!
Once the scan is completed, the you will want to click the Repair button.
At the end of the process you may be asked to reboot your machine.
After you reboot a report will open on your desktop.
Attach the report here in your next reply.
Step 3:
ZHP Diag Scan Click here to download.
Save to your desktop.
Right Click Run as Admin.
Click the Options button.
Click on Check All
Then click close.
Click the Scanner button.
When complete please push the report button.
A notepad will open… attach the report in your next reply.
As far as adware cleaner, right click run as admin, if nothing is found then run the basic repair.
[ATTACH]9449[/ATTACH]
Originally posted by Malnutrition
Use everything search engine.
Copy and paste
ZHPCleaner.txt
click on that open log, paste here.
Do I set it up in a Installation and install or do I run as Administrator?
So two things I’ve noticed with the FRST fixing is that Windows Security blocks some changes that FRST64 tries to make. For instance,
[ATTACH type=“full”]9463[/ATTACH]
And the file: fix list.txt always deletes after restarting the computer from the fix. Thanks for you time.
We process personal data about users of our site, through the use of cookies and other technologies, to deliver our services, personalize advertising, and to analyze site activity. We may share certain information about our users with our advertising and analytics partners. For additional details, refer to our Privacy Policy.
By clicking "I AGREE" below, you agree to our Privacy Policy and our personal data processing and cookie practices as described therein. You also acknowledge that this forum may be hosted outside your country and you consent to the collection, storage, and processing of your data in the country where this forum is hosted.
Comment