no internet on network but there is

[ninjabros1]

Last night after a short outage from my isp my pc says there is no internet on my network. I have confirmed that there is in fact internet on the wifi connection on other devices as well as through a hard line to my pc. Also my pc has no trouble connecting to another network or hotspot. I assume its the two devices communicating but don’t know how to troubleshoot farther.

I have re installed drivers and reset router to factory default with no change.

i am on windows 11

[Malnutrition]

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So you are unable to connect via wireless on the trouble machine?

Step 1: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.

Step 2 Run minitoolbox on Ethermet, then run it with ethernet disabled.:

Please downloaded MINITOOLBOX unzip to your desktop and run it as admin.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and Attach the log in your reply.

[ninjabros1]

https://files.catbox.moe/s81vpw.zip

i cant get this to upload to https://www.getsysteminfo.com/ it says invalid file currently running again to reupload but it seems stuck on network diagnostic

[Malnutrition]

Your winsock is twaked…

The first thing that we will do is download Junkware Removal Tool by Malwarebytes. Save it to your desktop run as admin, this is an outdated crapware removal tool, it will remove some junk but most important, this will create a restore point. I do not need to see the log from this, if you want to go back to before any of these steps you will have a restore point created…

Let’s do this…

Download GeekUninstaller, then remove the following. Use force mode if needed.

BitTorrent (HKCU...\BitTorrent) (Version: 7.10.5.46211 - BitTorrent Inc.)
Bonjour (HKLM...{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Mozilla Maintenance Service (HKLM...\MozillaMaintenanceService) (Version: 96.0.2 - Mozilla)
NordUpdater (HKLM...{6E35DB82-3D19-4DD6-B8CB-F082815FDE18}_is1) (Version: 1.2.2.94 - Nord Security)
NordVPN (HKLM...{19465C24-3D5D-4327-B99F-3CC0A1D38151}_is1) (Version: 6.46.5.0 - Nord Security)
NordVPN network TAP (HKLM-x32...{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
WebAdvisor by McAfee (HKLM-x32...{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.697 - McAfee, LLC)

Reboot your machine.
[COLOR=rgb(184, 49, 47)]
Then… With Eterhnet connected and Wifi disabled!!

Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as 123.bat then right click on 123.bat and run as admin.

Note: Do not copy the word code.

Note: This batch will reboot your machine so close anything you are working on and save it.

[ICODE] @echo off del /s /q C:\Windows\SoftwareDistribution\download\*.* del /s /q "%userprofile%\AppData\Local\temp\*.*" ipconfig /flushdns netsh winsock reset catalog netsh int ip reset c:\resetlog.txt ipconfig /release ipconfig /renew netsh int ipv4 reset netsh int ipv6 reset netsh advfirewall reset netsh advfirewall set allprofiles state ON reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f netsh winhttp reset proxy pause shutdown -r Exit /B[/ICODE][/COLOR]

[ninjabros1]

Just rebooted after following your steps still seeing this the wifi being no internet
[ATTACH type=“full”]9738[/ATTACH]

[Malnutrition]

Re-run minitoolbox please, post one new log.

[ninjabros1]

appologize i do have to head to work now and wont be on my desktop for another 12 or so hours.

[Malnutrition]

Winsock is still twaked, we will do this…
========================= Winsock entries =====================================

[COLOR=rgb(184, 49, 47)]ATTENTION: The LibraryPath should be “%SystemRoot%\system32\NLAapi.dll”

ATTENTION: The LibraryPath should be “%SystemRoot%\system32\NLAapi.dll”[/COLOR][COLOR=rgb(184, 49, 47)]

Step 1:

Reset your Hosts file, it isn’t listed correctly under minitoolbox log.

[ol]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][/ol]
Step 2:

Run this batch file, as per previous instructions.

@echo off
%WINDIR%\SYSTEM32\lodctr.exe /R
%WINDIR%\SysWOW64\lodctr.exe /R
C:\Windows\SYSTEM32\lodctr.exe /R
C:\Windows\SysWOW64\lodctr.exe /R
DISM.exe /Online /Cleanup-Image /StartComponentCleanup
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
ECHO Y|CHKDSK C: /F /R
pause
Exit /B

Step 3:

Download Smartfix Tool 2.4.5
Save to your desktop.
Right click Run as admin.
Put tick next to Perform full recovery of the network settings and restart.
click start, allow completion, if the machine does not restart please do so manually,
check the conection…

Step 4:

Let me know if the same issue is there, if so we will replace your Winsock.reg files… Just post a new minitoolbox and I will know what instructions to send next. [/color]

[ninjabros1]

I think something still going on

[Malnutrition]

This tool is scripted to deal with issues such as your with ease, post the logs created and this should be fairly easy to take care of.

Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select “Run as administrator” from the menu"
[IMG alt=“icon2.jpg”]https://pchelpforum.net/attachments/icon2-jpg.794/
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.
[IMG alt=“frst disclaimer.jpg”]https://pchelpforum.net/attachments/...aimer-jpg.795/

[ol]
[li]Accept the default whitelist options,[/li][li]If the additions.txt options box is not checked please select it.[/li][li]Then select Scan[/li][/ol]
[IMG alt=“frst.jpg”]https://pchelpforum.net/attachments/frst-jpg.796/
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.
[IMG alt=“2016-08-12_152002.jpg”]https://pchelpforum.net/attachments/...52002-jpg.797/

Please Attach the contents of these logs in your next post for review by our Security Team[/IMG]

[Malnutrition]

I’ll have to reply with a fix list once I get home from work.

[ninjabros1]

thank you for all your help so far

[Malnutrition]

No problem, should be home in about 5 hours. ???

[ninjabros1]

I found a usb wifi adapter around and tried it out of curiosity and it connects to my network just fine as all my other devices do. Which would make me think my onboard wifi function is going out but I am still able to use the onboard adapter to connect to any network except my home network without issue. Very odd to me

[Malnutrition]

It’s a winsock issue, I will be at work a couple more hours…