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Hi, really sorry if this is the wrong forum category, or if Iβm using this site incorrectly; Iβve never really posted to a computer support forum before. Not really a tech person.
Iβve been having problems with the Ethernet connection to my home PC. It started a few days ago, rather suddenly, and itβs just me at home with nobody who could have fiddled with it, so at first I thought it was a problem with my router; I restarted the router, etc, and when that didnβt fix it I thought it might be a problem with my Internet company, so I decided to leave it a day or so. Sometime that day or the next, I was able to access the Internet again so I assumed that was it, some broken cable somewhere the company had repaired. But then it went out again, and hasnβt shown any signs of working over the few days since.
When it didnβt clear up, I started doing more tests; I realised my phone and laptop both connect to the Wifi just fine over the same router. So I figured it was a problem with the Ethernet cable or the PC; first thing I tried was turning WiFi off on the laptop and just plugging in the same Ethernet cable that connects to my home computer. The Ethernet worked just fine to give me internet on the laptop, so I donβt believe the cable is at issue.
Also, the cable seems to light up just fine when plugged in. It has a pure orange light (unclear if thatβs its normal colour or indicating a fault) with an additional smaller green one that flickers on and off.
So, at this point, I assume this is either a hardware issue with my Ethernet port, or a software issue of some kind? But Iβm not sure which. Unfortunately, my computer doesnβt have multiple Ethernet ports, or (I think) WiFi capabilities.
On the Ethernet page, it says βUnidentified Network- No Internetβ. Network and Internet page says βNo Internet Access: your device is connected, but you might not be able to access anything on the network.β and indicates that Iβm connected to an βEthernet Public Network.β
The only useful information the troubleshooter gave was βthe default gateway is not available- not fixed.β as well as telling me a problem was detected in βthe connection between your access point, router, or cable modem.β
I have tried following a guide to use Command Console to reset the TCP/IP stack, release and renew the IP address and flush and renew the DNS client resolver cache, and it didnβt seem to do anything. Oh, and I ran a malware check that turned up nothing, just in case.
So, at this pointβ¦ Iβm stumped. Thatβs about the extent of my technical knowledge, and Iβm unsure how to proceed from here? So Iβd appreciate any help with that.
TLDR; my Ethernet connection is broken. It seems most likely to be some kind of software issue, but Iβm not sure what.
Iβve been having problems with the Ethernet connection to my home PC. It started a few days ago, rather suddenly, and itβs just me at home with nobody who could have fiddled with it, so at first I thought it was a problem with my router; I restarted the router, etc, and when that didnβt fix it I thought it might be a problem with my Internet company, so I decided to leave it a day or so. Sometime that day or the next, I was able to access the Internet again so I assumed that was it, some broken cable somewhere the company had repaired. But then it went out again, and hasnβt shown any signs of working over the few days since.
When it didnβt clear up, I started doing more tests; I realised my phone and laptop both connect to the Wifi just fine over the same router. So I figured it was a problem with the Ethernet cable or the PC; first thing I tried was turning WiFi off on the laptop and just plugging in the same Ethernet cable that connects to my home computer. The Ethernet worked just fine to give me internet on the laptop, so I donβt believe the cable is at issue.
Also, the cable seems to light up just fine when plugged in. It has a pure orange light (unclear if thatβs its normal colour or indicating a fault) with an additional smaller green one that flickers on and off.
So, at this point, I assume this is either a hardware issue with my Ethernet port, or a software issue of some kind? But Iβm not sure which. Unfortunately, my computer doesnβt have multiple Ethernet ports, or (I think) WiFi capabilities.
On the Ethernet page, it says βUnidentified Network- No Internetβ. Network and Internet page says βNo Internet Access: your device is connected, but you might not be able to access anything on the network.β and indicates that Iβm connected to an βEthernet Public Network.β
The only useful information the troubleshooter gave was βthe default gateway is not available- not fixed.β as well as telling me a problem was detected in βthe connection between your access point, router, or cable modem.β
I have tried following a guide to use Command Console to reset the TCP/IP stack, release and renew the IP address and flush and renew the DNS client resolver cache, and it didnβt seem to do anything. Oh, and I ran a malware check that turned up nothing, just in case.
So, at this pointβ¦ Iβm stumped. Thatβs about the extent of my technical knowledge, and Iβm unsure how to proceed from here? So Iβd appreciate any help with that.
TLDR; my Ethernet connection is broken. It seems most likely to be some kind of software issue, but Iβm not sure what.
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