Cant connect to websites

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  • jxdama
    PCHF Member
    • Dec 2022
    • 666

    #121
    a pop up comes up says crsytal is an executable file that might contain virues, and avast is gone, do i download anyway?

    Comment

    • Malnutrition
      PCHF Moderator
      • Jul 2016
      • 7041

      #122
      Yes it is safe. It is what I use.

      Comment

      • Malnutrition
        PCHF Moderator
        • Jul 2016
        • 7041

        #123
        Go to settings and check mark start with windows and install Beta Updates/
        Code:
            [IMG alt="1671157931616.png"]https://pchelpforum.net/attachments/1671157931616-png.11016/

        Comment

        • jxdama
          PCHF Member
          • Dec 2022
          • 666

          #124
          OMG. A box is coming up saying your system is protected but inside the box saying an error occured log file saved in the following location:c/users/john/appdata/roaming/crystalsecurity/3.7/logs. can i put avast back on?

          Comment

          • jxdama
            PCHF Member
            • Dec 2022
            • 666

            #125
            do i hit abort? retry? I am so scared

            Comment

            • Malnutrition
              PCHF Moderator
              • Jul 2016
              • 7041

              #126
              Go ahead and restart the computer. If there is still an error let me know.

              Comment

              • Malnutrition
                PCHF Moderator
                • Jul 2016
                • 7041

                #127
                Once you restart the computer if there is still an error then we will go from there.

                Comment

                • jxdama
                  PCHF Member
                  • Dec 2022
                  • 666

                  #128
                  what do i do about the error box?

                  Comment

                  • jxdama
                    PCHF Member
                    • Dec 2022
                    • 666

                    #129
                    also, the computer just beeps when i click settings. nothing happens

                    Comment

                    • jxdama
                      PCHF Member
                      • Dec 2022
                      • 666

                      #130
                      it didnt work, now the crystal thing is gone from the bottom of the screen. there was a green checkmark

                      Comment

                      • Malnutrition
                        PCHF Moderator
                        • Jul 2016
                        • 7041

                        #131
                        Restart the computer. There is nothing to worry about.

                        Comment

                        • jxdama
                          PCHF Member
                          • Dec 2022
                          • 666

                          #132
                          Im back. i see the crystal security icon. what should i do? Also, a pop up is coming on saying malware bytes is compromised

                          Comment

                          • Malnutrition
                            PCHF Moderator
                            • Jul 2016
                            • 7041

                            #133
                            Originally posted by jxdama
                            a pop up is coming on saying malware bytes is compromised
                            Let’s collect new logs.

                            Download Malwarebytes Support Tool

                            Once the file is downloaded, open your Downloads folder/location of the downloaded file
                            Double-click mb-support-1.4.0.615.exe to run the report
                            You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
                            Place a checkmark next to Accept License Agreement and click Next
                            You will be presented with a page stating, β€œGet Started!”
                            Do NOT use the button β€œStart repair” !
                            Click the Advanced tab on the left column
                            Click the Gather Logs button
                            A progress bar will appear and the program will proceed with getting logs from your computer
                            Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
                            Please attach the ZIP file in your next reply.

                            Crystal Security does it’s job well. So you will need to allow this tool to run.
                            [ATTACH type=β€œfull”]11018[/ATTACH]

                            Comment

                            • jxdama
                              PCHF Member
                              • Dec 2022
                              • 666

                              #134
                              im screwed. the same error box is coming up. it didnt work

                              Comment

                              • jxdama
                                PCHF Member
                                • Dec 2022
                                • 666

                                #135
                                crystal wont work
                                there is an error

                                Comment

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