Cant connect to websites

[jxdama]

a pop up comes up says crsytal is an executable file that might contain virues, and avast is gone, do i download anyway?

[Malnutrition]

Yes it is safe. It is what I use.

[Malnutrition]

Go to settings and check mark start with windows and install Beta Updates/

    [IMG alt="1671157931616.png"]https://pchelpforum.net/attachments/1671157931616-png.11016/

[jxdama]

OMG. A box is coming up saying your system is protected but inside the box saying an error occured log file saved in the following location:c/users/john/appdata/roaming/crystalsecurity/3.7/logs. can i put avast back on?

[jxdama]

do i hit abort? retry? I am so scared

[Malnutrition]

Go ahead and restart the computer. If there is still an error let me know.

[Malnutrition]

Once you restart the computer if there is still an error then we will go from there.

[jxdama]

what do i do about the error box?

[jxdama]

also, the computer just beeps when i click settings. nothing happens

[jxdama]

it didnt work, now the crystal thing is gone from the bottom of the screen. there was a green checkmark

[Malnutrition]

Restart the computer. There is nothing to worry about.

[jxdama]

Im back. i see the crystal security icon. what should i do? Also, a pop up is coming on saying malware bytes is compromised

[Malnutrition]

a pop up is coming on saying malware bytes is compromised

Let’s collect new logs.

Download Malwarebytes Support Tool

Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-1.4.0.615.exe to run the report
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
Place a checkmark next to Accept License Agreement and click Next
You will be presented with a page stating, “Get Started!”
Do NOT use the button “Start repair” !
Click the Advanced tab on the left column
Click the Gather Logs button
A progress bar will appear and the program will proceed with getting logs from your computer
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
Please attach the ZIP file in your next reply.

Crystal Security does it’s job well. So you will need to allow this tool to run.
[ATTACH type=“full”]11018[/ATTACH]

[jxdama]

im screwed. the same error box is coming up. it didnt work

[jxdama]

crystal wont work
there is an error