popup insurance claim assistant

[Grahamw]

So you clicked on the link & that pop up appeared?
Did it open Edge or another browser first?
Have you cleared out the browser cookies & history & completely closed Edge? If you right click on the Edge icon in the taskbar does it show this entry? I would click on exit to fully close Edge
There’s an icon on the taskbar which looks like a life belt, this is active so may be for the pop up. What is this icon for?

sorry to be so slow but at 83 I am not as quick as I used to be

[Grahamw]

sorry to be so slow but at 83 I am not as quick as I used to be

in answer to your question I did not find the link, I will have to go back over your messages

[Rustys]

Lets do this download the portable free version and run Revo Uninstaller and see if it finds it.

https://www.revouninstaller.com/revo-uninstaller-free-download/

[Grahamw]

it looks as though I need to upgrade my net-framework to later than 2.0 I am surprised that it needs upgrading as I only installed 11 about 3 months ago, is this right?, I do not want to **** things up, this came up when I tried to get the report

[Malnutrition]

Either of these should suffice @Grahamw

https://www.oo-software.com/en/ooappbuster

https://geekuninstaller.com/

[Rustys]

What report?

[Grahamw]

Either of these should suffice @Grahamw

https://www.oo-software.com/en/ooappbuster

https://geekuninstaller.com/

ok I will have a go

[Grahamw]

the trouble is this confounded popup does not seem to have a handle so when you scroll down none of the programs seem to be the offending one I will have to put up with deleting it every time it pops up for now, I could contact the insurance company and ask their advice

[Malnutrition]

If you could get me the autoruns.arn log. That would help.

[Malnutrition]

Ok, considering this is very annoying for you and you are not very technical. I wanna help you remove this, and I’m pretty sure we can get it gone from your machine with this method.

First download and run Process explorer.
we will need you to run this tool when the pop up occurs, so we can pin point it.
Once the pop up is running, then run Process Explorer.
Then click on file then save as.
Name it what you wish then save it to a location you can find it.
Post the log here in your next reply.
Once we Identify the process, we can delete it with this tool or various other methods.
Once it is identified, then it done bothering you,

[PeterOz]

There’s an icon on the taskbar which looks like a life belt, this is active so may be for the pop up. What is this icon for?

It’s an apps browser helper

[Bastet]

Thanks @PeterOz

[PeterOz]

Hi Graham
Can you run the program Autoruns again/
When it is finished
At the top os the scewwn click on File> click on Save >Click save again
Can you attach the saved file to a new post

[Malnutrition]

@Grahamw any update?

I see you have the Everything Search engine installed, open it up and type[COLOR=rgb(0, 0, 0)] [COLOR=rgb(0, 0, 0)][ [COLOR=rgb(184, 49, 47)] track my claim [COLOR=rgb(0, 0, 0)] ][/COLOR][/COLOR][/COLOR][COLOR=rgb(0, 0, 0)][COLOR=rgb(184, 49, 47)][COLOR=rgb(0, 0, 0)][COLOR=rgb(0, 0, 0)] You should be able to find the file via this method, you can delete it with Unlocker[/COLOR][/color][/color][/color][/COLOR]

[Grahamw]

Tried that and got nothing, tried different filters that didn’t work either, sent email to insurance company predictably no reply, thanks for your help, I will get there, its just an annoyance