popup insurance claim assistant

[PeterOz]

Nah forget that - Sorry

[PeterOz]

do you know roughly what day you installed this
or at least the month

[PeterOz]

@Malnutrition This from 2021

[Malnutrition]

@Grahamw I’m looking over the log now and do not really see anything…

Another way we can tackle this…
Download KillEmAll to your desktop and unzip it there.
Reboot the machine and allow the pop-up to initialize.
Right click KillEmAll run as admin.
Click enter button.
Then click L
Then hit enter key on your keyboard.
A log file will appear.
Copy and paste that into your reply here.
This program will kill the app, and list it’s process.

[Malnutrition]

Also, in Autoruns uncheck these items. Then reboot.

[ATTACH type=“full”]9676[/ATTACH]

[ATTACH type=“full”]9677[/ATTACH]

[PeterOz]

Damn
I could not get the autoruns file to open

[Grahamw]

@Grahamw I’m looking over the log now and do not really see anything…

Another way we can tackle this…
Download KillEmAll to your desktop and unzip it there.
Reboot the machine and allow the pop-up to initialize.
Right click KillEmAll run as admin.
Click enter button.
Then click L
Then hit enter key on your keyboard.
A log file will appear.
Copy and paste that into your reply here.
This program will kill the app, and list it’s process.

ok I will try that, obviously the info I sent wasn’t any good, I had a reply via Trustpilot but it just suggested looking for the program and deleting it I told them that no such app with this name arrears anywhere, I am waiting for a reply to that.

[Malnutrition]

I could not get the autoruns file to open

Drag and drop the .arn file onto your copy of autoruns. Or right click on the .arn and open with Autoruns.

[Malnutrition]

ok I will try that

The KillEmAll log should do the trick as far as identifying the process, this is a sneaky little intrusion…

[PeterOz]

Nope file is corrupy
I used excel on thre txt file

[Malnutrition]

just goes to show how crazy computer issues can be, works on mine and not yours. ???♂️

[Grahamw]

Nope file is corrupy
I used excel on thre txt file

hold everything, just had an email from the offending company saying they will remove it, good news, assuming I get a good outcome, I will continue to use this Forum thank you, I will update you later

[Malnutrition]

Can you let us know what’s the name of the file they remove please it may help others in the future

[Grahamw]

Can you let us know what’s the name of the file they remove please it may help others in the future

still waiting for a reply, will let you know later

[PeterOz]

Did you run Killemall
Post #49
Please run this