PLEASE HELP MY AUDIO IS MESSING UP

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Exile
    PCHF Member
    • Jan 2020
    • 52

    #31
    Everything else was green and passed except that one in the photo

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15206

      #32
      If all hardware (including the audio chip) passed the Dell diagnostic test I suspect that you have an electrical problem and without temporarily swapping components such as the PSU in and out you will find this nigh on impossible to track down.

      Two other things that I can think of for you to try are starting the computer in safe mode only and trying your computer at another power outlet, the first option at an outside chance that it is driver related and the second to see if the issue is related to the present wall socket or any surge protector that you may use.

      Please note that wireless devices can also interfere with the audio so make sure that nothing close by is causing this, a cordless telephone for example.

      Comment

      • Exile
        PCHF Member
        • Jan 2020
        • 52

        #33
        starting in safe mode didn’t do much, I had pretty much everything restricted, the sound wasn’t even on at all, it had a red x on it, and even the internet wouldn’t connect.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #34
          But did you keep the computer on long enough to see if you still got what you describe as static coming through the speakers, if this is being caused by static build up or something amiss with the power flow you will still get the noise coming through the speakers/headphones even with the audio chip disabled.

          There is no point in trying the computer connected to another power source until you have repeated the above test and for as long as it is normally taking for the static type noise to become audible.
          Originally posted by Exile
          and even the internet wouldn’t connect.
          That is normal unless you select the Safe Mode with Networking option and the reason why Safe Mode only was suggested was to disable the network device in case that is what is causing the static type noise, if you got no static type noise in Safe Mode only the next logical test is to try the Safe Mode with Networking option to see if the noise comes back.

          What is not normal above is why Windows did not load its own generic audio driver for some reason :unsure:

          Comment

          • Exile
            PCHF Member
            • Jan 2020
            • 52

            #35
            Oh when it was safe mode there was no static at all, I’ll double check again today, but I’m pretty sure there was no static at all and it perfectly silent like it was before this problem

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #36
              No worries, no rush on our behalf so when you are ready, just trying to be thorough here before any sort of disconnecting and moving the computer around needs to be done, we could also do with looking at what audio drivers are installed to see if it sheds any light on why the Windows own generic audio drivers were not used when the computer was in Safe Mode only.

              Again only when you have time can you do the following;

              Download and run DriverView which you can get from here

              Save the results to text and attach to your next reply for us if you will.

              Comment

              • Exile
                PCHF Member
                • Jan 2020
                • 52

                #37
                what results would you like as theres 196 items.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15206

                  #38
                  Originally posted by phillpower2
                  Save the results to text and attach to your next reply for us if you will.
                  Originally posted by Exile
                  what results would you like as theres 196 items.
                  All of them if you will

                  Comment

                  • Exile
                    PCHF Member
                    • Jan 2020
                    • 52

                    #39
                    here you go

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15206

                      #40
                      Not sure that it will help as I suspect that this is static/power related but your Realtek HDD driver is out of date, create a new system restore point, create a new folder on the desktop and call it Dell drivers, download and save to the new folder the HD audio driver from here go into Device Manager and uninstall the present Realtek HD audio driver that is shown below, restart the computer, install the new driver, test then post back with an update for us.

                      Driver Name [COLOR=rgb(226, 80, 65)]: RTKVHD64.sys
                      Address : 00000000[ICODE]AEF80000 End Address : 00000000[/ICODE]AF536000
                      Size : 0x005b6000
                      Load Count : 1
                      Index : 131
                      File Type : Sound Driver
                      Description : Realtek(r) High Definition Audio Function Driver
                      Version : [COLOR=rgb(226, 80, 65)]6.0.1.8158
                      Company : Realtek Semiconductor Corp.
                      Product Name : Realtek(r) High Definition Audio Function Driver
                      Modified Date : 18/05/2017 05:51:16
                      Created Date : 18/05/2017 05:51:16
                      Filename : C:\WINDOWS\system32\drivers\RTKVHD64.sys
                      File Attributes : AC
                      Service Name : IntcAzAudAddService
                      Service Display Name: Service for Realtek HD Audio (WDM)
                      Digital Signature :[/COLOR][/COLOR]

                      Comment

                      • Exile
                        PCHF Member
                        • Jan 2020
                        • 52

                        #41
                        I’ve gone and done this now, and its whilst it’s downloading i can see it has the same version number as the one i deleted, so to double check i’m not being stupid could you go through each step you want me to do, I went onto my files, went on download and created a folder in there called β€˜β€˜dell drivers’’ i went on the link and downloaded something called ''RealTek ALC3266 High Definition Audio β€˜β€™ then put it in the newly created folder, then went on device manager and clicked β€˜β€˜sound video and game controllers’’ then uninstalled realtek HD AUDIO and removed from system and then reset my pc then clicked on the folder i had made and installed the download. Does that sound right?

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15206

                          #42
                          Apologies for the delay, had a rather hectic day yesterday

                          You did everything spot on there, any change at all?

                          Comment

                          • Exile
                            PCHF Member
                            • Jan 2020
                            • 52

                            #43
                            hahaha, no worries, yes i did that and surprisingly static stopped for a long time, watched videos normally then i decided to play a game on steam, that’s when my heart sank as 3 minutes in the audio began cutting out and went silent but it wasn’t crackly or static is just cut, but my computer was still registering sound on sound settings and volume mixer, the bar was moving up and down.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15206

                              #44
                              That behaviour suggests that it is a hardware problem with two possible causes being the cable/s or the speakers themselves.

                              Can you try the speakers and the present speaker cable on another computer/notebook etc.

                              Comment

                              • Exile
                                PCHF Member
                                • Jan 2020
                                • 52

                                #45
                                okay, i’ve put them in to my friends laptop, and ill see what happens

                                Comment

                                Working...