Sudden Shutdowns and Immediate Reboots

[Francespo]

The thing is I have still had issues even without installing any additional program other than minitoolbox and speccy.

I am not surprised that during those 24 hours there weren't reboots since they always occur after I turn on my PC after several hours of being turned off or in sleep mode

I'm quite sure that if I now turn the PC off and turn it on tomorrow the issue will present himself again as always

 

[xrobwx71]

Let's do this-
Open an elevated command prompt, type powercfg -h off hit enter. Reboot.

What this does is remove the hibernate process and a file called hyberfil.sys. Hibernation can cause issues. This will rule it out.

 

[xrobwx71]

@Francespo Do you have an update for us?

 

[Francespo]

@Francespo Do you have an update for us?

Yes. The computer did reboot even after I disabled hibernation, are there any more tests I can perform?

 

[Francespo]

Is there anything more I can do?

 

[xrobwx71]

Follow the instruction @phillpower2 posted here https://pchelpforum.net/threads/sudden-shutdowns-and-immediate-reboots.92279/post-199943

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

 

[Francespo]

Here it is

 

[xrobwx71]

The very first thing. You downloaded Fan Control. When you go to the download page, it will give you a choice of .Net 8 or .Net 4.8 versions. It looks like you downloaded the .Net 8 version. You will need to download and install the .Net version 8. https://dotnet.microsoft.com/en-us/.../runtime-desktop-8.0.12-windows-x64-installer
Once you install version 8, Fan Control will work.

 

[xrobwx71]

Any progess?

 

[Francespo]

Hi, I started investigating the RAMs. I bought another ram kit they are 5600MHz (the maximum speed allowed by the processor). I used them for a few days and I haven't had any issues since then. I'm pretty sure the problem was the RAM kit at this point, but now I'd like to go further to know if it is faulty or if there is a compatibility issue.

Now I just swapped back to the previous ram kit, one thing I noticed is that when I first swapped the old ram kit for the new one it was automatically set at 5600MHz speed while when I now have put on the old one it defaults to a speed of 4800MHz.
This was the same speed my computer was running the RAM at while the issue was there so I immediately tried to set the speed at a different value: I used Memory Try It! and I let it set the best OC values according to the RAM specs (DDR5 6000MHz CL36).

I'm not good when it comes to OC stuff so if I'm making mistakes please tell me, I'd really love guidance in this investigation process

 

[xrobwx71]

Your RAM should never be set above the CPU's specs or you will run into problems.

 

[Francespo]

Ok so what value should I set it to? If i want to manually change the RAM speed there are many options for the same speed. How should I choose?

 

[xrobwx71]

I bought another ram kit they are 5600MHz (the maximum speed allowed by the processor)

5600 G2 42x1.33x100
Start with that one.

 

[Francespo]

5600 G2 42x1.33x100
Start with that one.

Now I'm using the old kit, anyways I'll set DRAM speed at that value

 

[Francespo]

Update: no shutdowns since the settings change!
I have to ask, what do those values after the speed mean?

 

[Francespo]

Update: no shutdowns since the settings change!
I have to ask, what do those values after the speed mean?

Update2: I left my pc idling for a few hours and when I got back It had rebooted

 

[xrobwx71]

I have to ask, what do those values after the speed mean?

It's the base clock speed x a multiplier.

 

[xrobwx71]

Update2: I left my pc idling for a few hours and when I got back It had rebooted

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
List minidump files

Click on Go.

Post the resulting log in your next reply for us if you will.
(instructions borrowed from @phillpower2)

 

[Bruce]

@Francespo - any news?

 

[Francespo]

Hi, there hasn't been any reboot since I last notified you, but I have to say that I didn't happen to leave the PC idle for some hours like the last time the computer rebooted.
I'll attach the requested MTB file, but since the reboot error I mentioned the other day isn't listed anymore I'll add its details manually:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 01/02/2025 20:07:59
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-FRA
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-02-01T19:07:59.3014707Z" />
<EventRecordID>9747</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-FRA</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">7</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">7</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>