Solved New Ethernet cabling installed at home - download speeds slower than upload speeds

[Mandeep Sheera]

Hello everyone.

First time user from the UK on this forum.

I'm looking for some answers to my issue as described in the title of my post.

I've just had brand, new Ethernet cabling (CAT 6) installed in my house today.

It all looks fine but I don't know if the installer has done things correctly.

Reason being:-

1. My network switch clearly indicates gigabit speeds as the lights are showing up as green.

2. But the main issue is that the download speeds are slower than the upload speeds.

3. I don't know why this is happening so could it be that the new CAT 6 cable was bent when it was installed?

4. Should the network cabling be bent or not? And if it has been bent during an installation, will this cause the slower download speeds?

5. If it turns out that this is indeed the case, then it's down to the installer to correct this. Or to undo his work so that I can ask someone else to do the work correctly for me.

All ideas and answers will be welcome.

Thank you. Much appreciated. Mandeep.

 

[Malnutrition]

Welcome to PCHF



Please download MINITOOLBOX and run it.

Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the log in your reply.

@Rustys @Bruce @PeterOz

 

[Mandeep Sheera]

Hello @Malnutrition. Hold on. I will do. Will post the results shortly.

 

[Mandeep Sheera]

Welcome to PCHF



Please download MINITOOLBOX and run it.

Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the log in your reply.

@Rustys @Bruce @PeterOz

Here is the log as requested. Thank you.

 

[Malnutrition]

Remove with GeekUninstaller the following items.

Advanced SystemCare (HKLM-x32\...\Advanced SystemCare_is1) (Version: 15.6.0 - IObit)
Driver Booster 10 (HKLM-x32\...\Driver Booster_is1) (Version: 10.0.0 - IObit)
IObit Software Updater (HKLM-x32\...\IObit Software Updater_is1) (Version: 4.6.0.264 - IObit)
IObit Uninstaller 11 (HKLM-x32\...\IObitUninstall) (Version: 11.5.0.3 - IObit)

---

Reset your network via this method. Click here.

---

Have a look at this guide, to see if it helps if the reeset does nothing.

How To Speed Up Your Internet Connection.

This guide is aimed at getting the most out of your internet connection. Following the steps laid out here I was able to get up to 10 Mbps extra download speed from one out of four machines that I have tested it on. The average gain in speed is...

pchelpforum.net

---

Attach a screen shot of a speed test at these two sites.

Internet Speed Test

Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.

testmy.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

 

[Mandeep Sheera]

I've done everything as you've suggested. Speed test results attached for your perusal. I'm still puzzled to be honest as the results of the speed test are too varied to make any conclusions. Unless you can please tell me more. Thank you.

 

[Mandeep Sheera]

 

[Mandeep Sheera]

Full images attached in my last reply above if you can't see the thumbnails clearly in my reply. Thanks.

 

[Malnutrition]

Speeds are not bad at all, what is it you are paying for?

 

[Mandeep Sheera]

I'm paying for 1GB download and upload speeds. 1GB FTTP. Thanks.

 

[Malnutrition]

I personally think your computer is fine, not sure anyone will ever get the advertised speeds they pay for. You might just want to take this up with your internet provider. I have tagged a couple others in this thread, perhaps they will be able to add something here.

If you are just streaming movies and checking emails and even doing some gaming, you should be fine with the speeds you are getting.

I am not sure if DriverBooster perhaps updated your network driver, and that is a possible issue.... You might go to your pc manufacturer site and reinstall your ethernet driver. Intel(R) 82579LM Gigabit Network Connection

Attach a new minitoolbox log as well please. Perhaps someone else will have something to add.

 

[Mandeep Sheera]

I've just tried two different ethernet cables and plugged them into the PC.

The download speeds are too low. Nearly 260mb download and full whack 920mb upload speeds.

Clearly something isn't right here. This is too much of a big difference. Or am I thinking wrong here? Thanks.

 

[Malnutrition]

Like I say, I personally think the computer is fine. Please re run and post a new minitoolbox log, I have tagged some extra eyes to take a look here.

@Rustys @Bruce @PeterOz

They like to see a Speccy log, post that along with fresh Minitoolbox log please.

Speccy Scan.

• Please go here and download Speccy.
• Install and run the program.
• Upon Completion:
• Hit File
• Publish Snap Shot
• A link will appear, post that link.

 

[Mandeep Sheera]

Like I say, I personally think the computer is fine. Please re run and post a new minitoolbox log, I have tagged some extra eyes to take a look here.

@Rustys @Bruce @PeterOz

They like to see a Speccy log, post that along with fresh Minitoolbox log please.

Speccy Scan.

• Please go here and download Speccy.
• Install and run the program.
• Upon Completion:
• Hit File
• Publish Snap Shot
• A link will appear, post that link.

Thanks for your reply.

New, updated Mintitoolbox log attached. And Speccy log too. (via the link). Look forward to your thoughts. Thanks.

Speccy link - http://speccy.piriform.com/results/oUAHSU1brq5uD2GK1HIQUMx

 

[Bruce]

@Mandeep Sheera - those bends in the ethernet cable are fine, and normal. easily within tolerances.
plus, cable issues don't just affect one speed, like downloads, it would affect up and down speeds,

download speeds at work, I get 200Mbps and at home, 50Mbps - so your nearly 300Mbps is bloody fantastic by Australian standards.

do you know what were the speeds before the cable work was done?

+1 with Mal - you never get the advertised plan speeds and they fluctuate wildly at different times of the day. even FTTP, unless dedicated, is shared with others in the building, street, neighbourhood.

 

[PeterOz]

---

Plug a cable direct from modem/router to computer
Test

 

[Mandeep Sheera]

@Mandeep Sheera - those bends in the ethernet cable are fine, and normal. easily within tolerances.
plus, cable issues don't just affect one speed, like downloads, it would affect up and down speeds,

download speeds at work, I get 200Mbps and at home, 50Mbps - so your nearly 300Mbps is bloody fantastic by Australian standards.

do you know what were the speeds before the cable work was done?

+1 with Mal - you never get the advertised plan speeds and they fluctuate wildly at different times of the day. even FTTP, unless dedicated, is shared with others in the building, street, neighbourhood.

@Bruce :-

Good morning. Thank you for your detailed reply.

I appreciate your knowledge about cable bends. I wasn't sure just how tolerant the cables would be with regards to bends in the cabling.

As I said to @Malnutrition - I'm paying for a dedicated FTTP 1GB service. It's not shared with anyone in the neighbourhood.

I think I will speak to my Internet Service Provider today about this. Perhaps it's something at their end.

I'm paying for a dedicated service so the speeds shouldn't fluctuate this wildly.

I will keep you posted. Thanks.

 

[Mandeep Sheera]

---

Plug a cable direct from modem/router to computer
Test

@PeterOz - good morning from the UK.

I will do this today and test. Will report back. Thanks.

 

[Bruce]

you are correct, a dedicated connection should be providing a similar download speed that you are getting on your upload speeds.
it's as if you are being throttled for some reason.

at work we recently got a dedicated fibre to the premise connection, at 200 down and 200 up.
the first couple of days after installation saw no improvement until I rang the provider and they had to reboot something their end.

 

[Mandeep Sheera]

you are correct, a dedicated connection should be providing a similar download speed that you are getting on your upload speeds.
it's as if you are being throttled for some reason.

at work we recently got a dedicated fibre to the premise connection, at 200 down and 200 up.
the first couple of days after installation saw no improvement until I rang the provider and they had to reboot something their end.

@Bruce - that's my point. I thought I was correct with my thoughts.

Dedicated service means exactly that. The fluctuating speed is too high. If it was 700mb or something, then I could understand the slight difference.

But only 200 down or 300 down to nearly 950 up. Throttling. Perhaps?

Or a dodgy something at the ISP end. Will call them and report back. Thank you again.

I thought I was going mad with this. I'm paying for 1gb down/1gb up.

Much appreciated.