Solved Cant connect to websites

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Download installer

But make certain you uninstall Avast first!!
 
a pop up comes up says crsytal is an executable file that might contain virues, and avast is gone, do i download anyway?
 
Go to settings and check mark start with windows and install Beta Updates/

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OMG. A box is coming up saying your system is protected but inside the box saying an error occured log file saved in the following location:c/users/john/appdata/roaming/crystalsecurity/3.7/logs. can i put avast back on?
 
Go ahead and restart the computer. If there is still an error let me know.
 
Once you restart the computer if there is still an error then we will go from there. :)
 
it didnt work, now the crystal thing is gone from the bottom of the screen. there was a green checkmark
 
Restart the computer. There is nothing to worry about.
 
Im back. i see the crystal security icon. what should i do? Also, a pop up is coming on saying malware bytes is compromised
 
jxdama said:
a pop up is coming on saying malware bytes is compromised
Click to expand...

Let's collect new logs.

Download Malwarebytes Support Tool


Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-1.4.0.615.exe to run the report
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
Place a checkmark next to Accept License Agreement and click Next
You will be presented with a page stating, "Get Started!"
Do NOT use the button “Start repair” !
Click the Advanced tab on the left column
Click the Gather Logs button
A progress bar will appear and the program will proceed with getting logs from your computer
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
Please attach the ZIP file in your next reply.

Crystal Security does it's job well. So you will need to allow this tool to run.
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Attachments

After we collect these logs, we will uninstall malwarebytes.
 
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