Asus TUF Gaming FX504GM seems to be underperforming

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KingofHeroes

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Dec 12, 2020
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There was a time I could play Starcraft 2 on ultra and not worry about much, except for matches with lots of players (game engine limitation I've heard). Same with Batman Arkham City and other resource-intensive games. Now I'm having low FPS on starcraft on low with occasional hiccups, game freezes for a few seconds and then proceeds as normal for the next minute or two. Certain commands seem to trigger this more often than not, selecting an enemy unit for instance.
I've attached a Speccy screenshot.
 
Not a gamer myself so not much help when it comes to FPS but over the years through helping people I have found that when it comes to online gaming there are two things that hinder gaming, a poor internet connection and browser security plug ins, sort them and you are usually good to go.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
KingofHeroes said:
I've played offline games with this setup before and they ran better, I doubt it's the internet.
Click to expand...

Well that is rather contradictory :unsure:

If offline games play better than online games it proves that the internet connection is involved in some way.

Other than your RAM not running at the 2666MHz that it is capable of there is zero wrong with your hardware or its set up.

KingofHeroes said:
I even connect my pc to the router via ethernet. Doesn't seem to make much of a difference.
Click to expand...

The games servers could be the issue then, try battle.net servers test
 
phillpower2 said:
If offline games play better than online games it proves that the internet connection is involved in some way.
Click to expand...
My apologies, I meant to say that the laptop used to run all games, online and offline just as well. The performance went downhill over time, and using a wired connection or not, did not make difference.

Also I remember you. You helped me this spring on the same laptop, made me update windows, use windows defender and use Ultra Performance. You made it work so much better. Thanks for that.
After not using the forum a long while I suppose it deleted my account as it wouldn't recognise any of my emails upon trying to sign in. Made some searches in my email and the forum using keywords but couldn't find my thread.

In any case I disconnected from the internet and started SC2. It is interesting that for some reason, without the internet, the game switched my low settings to Ultra. So in a way the game expects to run well on my machine (this also happened to Witcher 3 upon first startup). It doesn't run that well in reality. In a 1v1 with AI the game started lagging form the first minute. On low it runs well (but that is not my objective here :cool:).

I tried the test on a wireless connection (I don't have a wire on me right now). Unfortunately I am not able to interpret the results, I'm hoping you could help.
I selected the Starcraft 2 service on the European servers (as I live in Romania):

TRACEROUTE:
traceroute to 95.76.29.186 (95.76.29.186), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.324 ms 0.315 ms 0.312 ms
2 37.244.24.131 (37.244.24.131) 0.876 ms 0.914 ms 1.179 ms
3 Blizzard Blizzard 0.875 ms 0.874 ms 0.873 ms
4 137.221.66.40 (137.221.66.40) 63.756 ms 63.797 ms 63.828 ms
5 137.221.78.46 (137.221.78.46) 96.608 ms 96.622 ms 96.625 ms
6 * * *
7 137.221.78.32 (137.221.78.32) 1.129 ms 3.252 ms 3.244 ms
8 nl-ams14a-ri1-ae-26-0.aorta.net (213.46.182.193) 2.380 ms 2.387 ms 2.378 ms
9 * * *
10 de-fra02a-rc1-ae-14-0.aorta.net (84.116.130.149) 34.684 ms 34.695 ms 34.693 ms
11 ro-cj01a-rd3-ae-0-0.aorta.net (84.116.131.54) 34.406 ms 34.364 ms 34.355 ms
12 ro-bv01a-rd4-ae-32-1851.aorta.net (84.116.187.78) 34.631 ms 34.640 ms 34.465 ms
13 ro-bv01a-rd3-ae-33-1861.aorta.net (84.116.187.93) 34.496 ms 34.529 ms 34.408 ms
14 ro-buh01a-rd4-ae-32-1850.aorta.net (84.116.187.74) 34.206 ms 34.104 ms 34.088 ms
15 95.77.36.181 (95.77.36.181) 35.373 ms 35.467 ms 35.608 ms


13/12/2020 21:09:31 UTC
--------------------

TRACEROUTE:
traceroute to 95.76.29.186 (95.76.29.186), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.642 ms 2.625 ms 2.623 ms
2 37.244.25.2 (37.244.25.2) 3.592 ms 3.670 ms 3.754 ms
3 Blizzard Blizzard 4.317 ms 4.347 ms 4.351 ms
4 137.221.66.38 (137.221.66.38) 3.531 ms 3.547 ms 3.550 ms
5 137.221.77.52 (137.221.77.52) 9.851 ms 9.865 ms 9.867 ms
6 137.221.65.19 (137.221.65.19) 9.703 ms 7.807 ms 7.788 ms
7 137.221.79.34 (137.221.79.34) 7.839 ms 8.282 ms 8.295 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 11.456 ms 12.871 ms 12.847 ms
9 * * *
10 de-fra04d-rc1-ae-56-0.aorta.net (84.116.132.5) 46.686 ms 46.687 ms 46.172 ms
11 ro-buh01a-rd3-ae-37-0.aorta.net (84.116.138.14) 46.134 ms 45.922 ms 46.053 ms
12 ro-buh01a-rd4-ae-33-1860.aorta.net (84.116.187.90) 45.865 ms 45.969 ms 45.955 ms
13 95.77.36.181 (95.77.36.181) 47.276 ms 46.803 ms 46.879 ms
14 95.76.29.186 (95.76.29.186) 71.259 ms 56.347 ms 56.363 ms


13/12/2020 21:09:31 UTC
--------------------

PING:
PING 95.76.29.186 (95.76.29.186) 56(84) bytes of data.
64 bytes from 95.76.29.186: icmp_seq=1 ttl=52 time=46.5 ms
64 bytes from 95.76.29.186: icmp_seq=2 ttl=52 time=43.7 ms
64 bytes from 95.76.29.186: icmp_seq=3 ttl=52 time=47.5 ms
64 bytes from 95.76.29.186: icmp_seq=4 ttl=52 time=43.8 ms

--- 95.76.29.186 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 43.784/45.446/47.586/1.674 ms


13/12/2020 21:09:31 UTC
--------------------

PING:
PING 95.76.29.186 (95.76.29.186) 56(84) bytes of data.
64 bytes from 95.76.29.186: icmp_seq=1 ttl=53 time=58.5 ms
64 bytes from 95.76.29.186: icmp_seq=2 ttl=53 time=57.1 ms
64 bytes from 95.76.29.186: icmp_seq=3 ttl=53 time=63.1 ms
64 bytes from 95.76.29.186: icmp_seq=4 ttl=53 time=57.9 ms

--- 95.76.29.186 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 57.154/59.206/63.192/2.360 ms


13/12/2020 21:09:31 UTC
--------------------

MTR:
Start: Sun Dec 13 21:09:30 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.24.131 0.0% 10 0.6 0.9 0.5 2.5 0.3
3.|-- Blizzard 0.0% 10 0.9 0.8 0.6 0.9 0.0
4.|-- 137.221.66.40 0.0% 10 0.5 6.8 0.3 61.0 19.0
5.|-- 137.221.78.46 0.0% 10 62.0 163.4 62.0 446.4 117.2
6.|-- 137.221.65.74 0.0% 10 3881. 3473. 2752. 4002. 417.6
7.|-- 137.221.78.32 0.0% 10 1.1 1.6 1.0 5.0 1.2
8.|-- nl-ams14a-ri1-ae-26-0.aorta.net 0.0% 10 0.6 3.1 0.6 21.2 6.4
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- de-fra02a-rc1-ae-14-0.aorta.net 0.0% 10 34.6 39.5 34.5 59.8 8.2
11.|-- ro-cj01a-rd3-ae-0-0.aorta.net 0.0% 10 34.4 34.8 34.4 36.1 0.5
12.|-- ro-bv01a-rd4-ae-32-1851.aorta.net 0.0% 10 34.4 35.1 34.3 41.0 2.0
13.|-- ro-bv01a-rd3-ae-33-1861.aorta.net 0.0% 10 34.3 34.6 34.3 35.5 0.0
14.|-- ro-buh01a-rd4-ae-32-1850.aorta.net 0.0% 10 34.0 34.1 34.0 34.4 0.0
15.|-- 95.77.36.181 0.0% 10 41.2 35.7 34.6 41.2 1.9
16.|-- 95.76.29.186 0.0% 10 48.4 46.0 42.7 50.3 2.4


13/12/2020 21:09:30 UTC
--------------------

MTR:
Start: Sun Dec 13 21:09:31 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.7 0.6 0.9 0.0
3.|-- Blizzard 0.0% 10 0.9 1.0 0.8 1.2 0.0
4.|-- 137.221.66.38 0.0% 10 57.2 6.3 0.4 57.2 17.9
5.|-- 137.221.77.52 0.0% 10 7.5 7.5 7.4 8.0 0.0
6.|-- 137.221.65.19 0.0% 10 11.5 8.0 7.4 11.5 1.2
7.|-- 137.221.79.34 0.0% 10 7.5 15.9 7.5 65.0 18.1
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 7.9 8.8 7.9 12.1 1.4
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- de-fra04d-rc1-ae-56-0.aorta.net 0.0% 10 61.9 48.7 46.2 61.9 4.9
11.|-- ro-buh01a-rd3-ae-37-0.aorta.net 0.0% 10 46.1 46.4 45.9 48.5 0.7
12.|-- ro-buh01a-rd4-ae-33-1860.aorta.net 0.0% 10 45.9 46.0 45.8 46.2 0.0
13.|-- 95.77.36.181 0.0% 10 46.6 47.0 46.6 47.3 0.0
14.|-- 95.76.29.186 0.0% 10 55.8 57.2 55.1 65.8 3.4


13/12/2020 21:09:31 UTC
--------------------
 
KingofHeroes said:
In any case I disconnected from the internet and started SC2. It is interesting that for some reason, without the internet, the game switched my low settings to Ultra
Click to expand...

Your Internet connection is the one thing that stands out every time.

Info regarding the testing can be found here along with how to contact Blizzard should you identify a problem when running one of their games.
 
I've submited a ticket to Blizzard as they may help with the fact that there were instances of packets loss and spikes in response times, altough, where I'm using the internet right now I am aware that the Wi-Fi is bad. It even disconnects sometimes. But it doesn't explain why the games lag with or without good internet. Why I can't play SC2, Witcher 3, Elite Dangerous and others on Ultra/Very High like I used to. I even reinstalled Windows 10 on the OS SSD a month ago and it changed nothing regarding offline play.

As soon as I receive word from Blizzard I will share their results.
 
KingofHeroes said:
Why I can't play SC2, Witcher 3, Elite Dangerous and others on Ultra/Very High like I used to
Click to expand...

Honest answer I have no idea and especially being that you have changed nothing other than adding an SSD which as you are already aware should improve performance.

Please do let us know if Blizzard are able to help (y)
 
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