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Why is 2 out of my 3 monitors blacking out whenever I stream Hulu/Netflix/Spotify/etc?

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spookyhimbo666

spookyhimbo666

PCHF Member
Oct 18, 2023
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#1
So I have 2 ASUS [VS248] monitors and 1 Samsung [S22E310], and when I am gaming or using programs at full screen and streaming YouTube/Netflix/Hulu/Spotify/etc. through a browser window, my 2 ASUS monitors go black [still on but just black] while my Samsung monitor remains unaffected by this.
The only time I have all three do this, is when I am playing Grounded on full screen and I tab out of the game. [I play through Steam] No other of my games do all three.
Is there a way to fix this issue???

PC Specs:
OS - Windows 10 Home
Ver. - 10.0.19045
Processor - Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz 3501 MHz 4 Core(s)
GPU - NVIDIA RTX 3090
Baseboard: ASUS Z170 Pro Gaming Rev X
Installed RAM: 24 GB
[Can share more specs upon request if needed]
 
#4
Not all PSUs are made equal, some are good, some are bad and some so bad that they should ship with a fire extinguisher.

What is the brand and model name or number of the PSU.
 
#5
The invoice emailed to me says "ATNG 1000 WATT 80 PLUS GOLD POWER SUPPLY" I just emailed Cyberpower to see if they can give me a more specific answer if ATNG isn't the brand. The PSU is completely covered and can't be seen in my PC so I would have to take it apart to be able to see it with my own eyes. But! If they don't answer me or dont have an answer, I'll do that if I need to.
 
#6
The PC being from Cyberpower means that the PSU will not be one of the top brands + the original hardware dating back to 2015 means that the PSU should have been replaced at the same time as the GPU was to be upgraded.

Try removing the add on video card from the PCI-E slot on the MB and hooking the three screens up to the video port on the MB and see how that goes, the game play will not be as good but if the screens don`t black out it goes some way to pointing towards a weak PSU.

NB: Do not use alt - tab when gaming while troubleshooting, it is known to cause problems on its own with some games LoL among them being the most notorious of all.
 
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