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Problem with my Ethernet Connection

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This is what the router end looks like. Ping came back a failure again.
 

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ok looked like a flat telephone cable not a netwok cable.
Last thing I can think of to try
Go back to adapter settings and set both back to obtain ip address and obtain dns.
then go to device manager
Right click on Realtek pcie 2.5gbe family controller
left click on uninstall device
Reboot
It should reinstall automattically
If not it then starts to look like hardware or malware.
Do yo need step by step instructions?
 
I know you said you plugged the white cable into the laptop and it worked.
Is there any writing on the cable saying that it is Cat 5 or 5e Or 6 etc?
Is the black cable from room mate able to be used for a test?
I doubt driver as the device manager shows driver ok.
 
I went back to the white cable but now I'm getting transmit failed for that one too. Also,
To see what driver you have
back to device manager
Right click on Realtek pcie 2.5gbe family controller
Left click on properties
Click on driver tab
Looks up to date.
 

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(Went back to the white cable) It claimed a success on flushing the DNS, but the ping has been coming back as transmit failed since I first swapped to the black cable. No change after flush dns.
 

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