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Solved Internet connection shuts down as soon as I open certain videogames

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F

flop

PCHF Member
Oct 4, 2023
17
2
23
#1
Good day,

it's my first time writing here and I hope it works, because I really am not sure where else to turn. I have recently started experiencing internet connection issues on my laptop, when connecting to the home Wifi. Note - no one else has the same problem with the wifi on their laptop, so it is likely within my computer. When I try to play pretty much any game (so far it was tested on Muck, Baldur's Gate and Overwatch), my computer stops being connected to the wifi (either says Connected, no Internet; or just isn't connected at all). As soon as I close the games, the connection is restored.

This is not so much of a problem for solo games where I don't rely on the internet, but it has prevented me from playing multiplayer with my friends - I was hoping someone here might have an idea how to fix it. It should be noted that it only happens on my home wifi network, and using a mobile hotspot works. I have not tried an ethernet cable yet, as I want to avoid solutions that would make me tied to being near the router.

Thanks for any solution that people come up with.
 
#2
Hello

Give us your complete laptop spec's..

Download and post.. https://www.ccleaner.com/speccy/download

To post.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#6
One issue seen here is that you have to small of a C drive.

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 542C22AA
Size: 96 GB
Used Space: 89 GB (93%)
Free Space: 6.29 GB (7%)

This is because Windows requires on average 30% to 35% free space including 32 GB free space for updates, 7-10 GB reserved for future proofing on the C drive.

This is not including and limited to what the system uses for backups, swap page and hibernate files.

Another is the DNS while great for security for browsing we pages have lately seen more and more issues when gaming.

Intel(R) Wi-Fi 6 AX201 160MHz
IP Address: 192.168.178.214
Subnet mask: 255.255.255.0
Gateway server: 192.168.178.1
DHCP: 192.168.178.1
DNS Server: 8.8.8.8
8.8.4.4

Showing that you have and or have had a VPN installed called Tunnel Bear if that is disabled does the issue clear up at all?
 
#7
Rustys said:
One issue seen here is that you have to small of a C drive.

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 542C22AA
Size: 96 GB
Used Space: 89 GB (93%)
Free Space: 6.29 GB (7%)

This is because Windows requires on average 30% to 35% free space including 32 GB free space for updates, 7-10 GB reserved for future proofing on the C drive.

This is not including and limited to what the system uses for backups, swap page and hibernate files.

Another is the DNS while great for security for browsing we pages have lately seen more and more issues when gaming.

Intel(R) Wi-Fi 6 AX201 160MHz
IP Address: 192.168.178.214
Subnet mask: 255.255.255.0
Gateway server: 192.168.178.1
DHCP: 192.168.178.1
DNS Server: 8.8.8.8
8.8.4.4

Showing that you have and or have had a VPN installed called Tunnel Bear if that is disabled does the issue clear up at all?
Click to expand...
That is probably true - when I got this laptop I partitioned the C drive to make it tidier for my game downloads, but it looks like I took too much space from it. I'm not really sure how to revert it, since shrinking the D drive at the moment results in unallocated space that I cannot use to expand the C drive with.

As far as Tunnelbear goes, the issue precedes the installation of the VPN - although I still tried to uninstall it right now, but I still have the same issue.
 
#9
Rustys said:
Post a screen sot of Disk Management.

If the unallocated space is not after C drive, then it will not work.
Click to expand...
1696442371222.png

This is how it looked like at first - afterwards
I shrunk the D drive to get some additional space, but the unallocated space came on the right side of the D drive - so you're right when you say that it was not next to C. Either way, shrinking D only gave me 9GB anyway, which is probably not enough even if I could add it to C. I'm not sure how else to clear up C drive, since I don't recognize most of the files in there or understand their functions.
 
#10
Also, uninstall all vpn software with geek uninstaller.

Geek Uninstaller - the best FREE uninstaller

Efficient and Fast, Small and Portable. 100% Free
geekuninstaller.com geekuninstaller.com

After uninstalling the software, reboot the computer.

Then reset your network settings to default.

www.howtogeek.com

How to Reset Your Entire Network in Windows 10 and Start From Scratch

If you're suffering network problems in Windows 10 that you just can't seem to fix, the Windows 10 Anniversary Update now includes a feature that lets you reset your network back to how it was when you first installed Windows.
www.howtogeek.com www.howtogeek.com

Reboot again.
 
#11
Alright, so I did both of those. The network reset did restart my laptop, but didn't really do much else. I was still connected to the same wifi as before, and I thought it's supposed to forget all passwords so I just followed the instructions here to do it manually: https://www.technewstoday.com/fix-network-reset-not-working/.

Still the same issue. I keep testing it on Overwatch, and while it lets me go into the game, as soon as I try to start matchmaking (and connecting to other players I guess), it throws me out. BG3 does the same.
 
#12
Can you post a couple logs for me please.


Get System Info Log.


Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here.
Copy the URL after your report is loaded.
Then send us the link.

Please download MiniToolBox and save it to your desktop.


Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:



Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply
 
#13
Malnutrition said:
Can you post a couple logs for me please.


Get System Info Log.


Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here.
Copy the URL after your report is loaded.
Then send us the link.

Please download MiniToolBox and save it to your desktop.


Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:



Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply
Click to expand...
Alright, here are the two logs:

GetSystemInfo (GSI) Parser: PC Compatibility Checker

Kaspersky GetSystemInfo (GSI) Parser allows you to check and fix PC compatibility issues between Kaspersky products and other software. Troubleshoot with Kaspersky GSI Parser!
www.getsysteminfo.com www.getsysteminfo.com
 

Attachments

  • MTB.txt
    33.3 KB · Views: 0
#14
I’ll check the logs when I return home from work.

Prior to starting your game please run this tool.

Download and run KillEmAll
Unzip it to your desktop.
Right click run As admin.
This will kill all non essential processes.
Including your browser, so save anything you are working on prior to running the tool.
Let us know if there is any change in the issue after using killemall.
Do not reboot after using this tool, it is a temporary tool to kill non windows processes to see if that is an issue.
 
#15
Malnutrition said:
I’ll check the logs when I return home from work.

Prior to starting your game please run this tool.

Download and run KillEmAll
Unzip it to your desktop.
Right click run As admin.
This will kill all non essential processes.
Including your browser, so save anything you are working on prior to running the tool.
Let us know if there is any change in the issue after using killemall.
Do not reboot after using this tool, it is a temporary tool to kill non windows processes to see if that is an issue.
Click to expand...
Thanks for your time! I Killed Em All, same problem persists.
 
#16
@flop There are specific errors in your logs that prompted me to provide these instructions, please do not skip any one of these steps; as they are provided to you for a reason.

Perform a clean installation of the latest wireless driver https://www.intel.com/content/www/u...i-fi-drivers-for-intel-wireless-adapters.html


Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html




Uninstall Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
With Geek Uninstaller

Reset your Hosts file.



  1. Click here to download RstHosts v2.0\
  2. Save the file to your desktop.
  3. Right Click and Run as Administrator.
  4. Click on Restaurer, then click OK at the prompt.
  5. This will restore the default host file.
Open a notepad and copy the content of the code box below, (Do not copy the word code) paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.



Code: 
@echo off
wmic /Namespace:\\root\default Path SystemRestore Call Enable "%SystemDrive%"
WMIC /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "BatchRestorePoint", 100, 10
powercfg.exe /setactive 381b4222-f694-41f0-9685-ff5bb260df2e
powercfg -hibernate off
NETSH winsock reset catalog
NETSH int ipv4 reset reset.log
NETSH int ipv6 reset reset.log
ipconfig /release
ipconfig /renew
netsh advfirewall reset
netsh advfirewall set allprofiles state On
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("8.8.8.8", "8.8.4.4")
ipconfig /flushdns
ipconfig /registerdns
for /F "tokens=*" %1 in ('wevtutil.exe el') DO wevtutil.exe cl "%1"
shutdown /r

Reboot the computer and check the issue.
 
#17
Clean installed new drivers, killed bonjour, reset hosts and did the other thing, but issue is still there - OW disconnects me from server after rougly 30 seconds, and BG3 disconnects me from wifi once I play it for a few minutes. In addition, OverWatch
Malnutrition said:
@flop There are specific errors in your logs that prompted me to provide these instructions, please do not skip any one of these steps; as they are provided to you for a reason.

Perform a clean installation of the latest wireless driver https://www.intel.com/content/www/u...i-fi-drivers-for-intel-wireless-adapters.html


Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html




Uninstall Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
With Geek Uninstaller

Reset your Hosts file.



  1. Click here to download RstHosts v2.0\
  2. Save the file to your desktop.
  3. Right Click and Run as Administrator.
  4. Click on Restaurer, then click OK at the prompt.
  5. This will restore the default host file.
Open a notepad and copy the content of the code box below, (Do not copy the word code) paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.



Code: 
@echo off
wmic /Namespace:\\root\default Path SystemRestore Call Enable "%SystemDrive%"
WMIC /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "BatchRestorePoint", 100, 10
powercfg.exe /setactive 381b4222-f694-41f0-9685-ff5bb260df2e
powercfg -hibernate off
NETSH winsock reset catalog
NETSH int ipv4 reset reset.log
NETSH int ipv6 reset reset.log
ipconfig /release
ipconfig /renew
netsh advfirewall reset
netsh advfirewall set allprofiles state On
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("8.8.8.8", "8.8.4.4")
ipconfig /flushdns
ipconfig /registerdns
for /F "tokens=*" %1 in ('wevtutil.exe el') DO wevtutil.exe cl "%1"
shutdown /r

Reboot the computer and check the issue.
Click to expand...

gave me another error before it crashed (only happened once though), attaching it in case it might be important in any way.
 

Attachments

  • OW error file.png
    OW error file.png
    11.6 KB · Views: 0
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