• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.
I recently turned of my Pc while it said don’t turn off. It would start to load on(show the logo) and then turn off and repeat. We got it into a mode that had many options. The top right id the screen said BIOS 4 we changed some settings off things online and nothing happened. We reset the pc and a new thing showed up on the screen. We are lost and don’t know what to do please help. The image is the screen we don’t know what to do with. Help?!?!?
IMG_5934.jpeg
 
Do you have any data you need to get off this computer? If yes then make a ubuntu bootable usb or dvd
https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview NO install needed

Or here is a Youtube on how to make the usb


Click on me for video
Copy your data to an external drive or another computer/nas.

Insert the usb or cd/dvd and boot your system. You may have to change bios settings to boot from the usb or cd/dvd(every computer is different) We can help with this.

If you are copying to another usb drive plug it in before booting.

When the computer boots choose TRY UBUNTU and let the system boot.

When booted look on the left-hand side of the screen and click on Files icon
1708892934565.png



Then click on Other Locations
1708892962026.png



Click on your drive for example Win 7
1708892986205.png



Click on Users Icon

Click on your name listed under users


You should now see your data e.g Documents Pictures etc.

Copy your data to an external drive or another computer/nas.

When finished Click on the shutdown icon in the top right-hand corner Click on Power Off
 
Reinstall Win 10 Fresh Install

Make sure you only have the one (1) drive you want to install windows on connected.

Download the win 10 tool run it to recreate the flash drive – Must be minimum 8GB

https://www.microsoft.com/en-au/software-download/windows10


Watch this video
How To Install Windows 10 From USB - YouTube

In the video at 2:35 Where to install Windows. Highlight each partition and delete.

Then install on the unallocated space.


In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.
Also if you want to setup a local account instead of logging in with a Microsoft account
Turn off your wireless network and or remove the network cable.
This point is 3.32 in the video - Choose I don't have internet.
If you want to log in with a Microsoft account then leave the network as is.



Before doing any install, it is a good idea to go to the support page for your system. Download the drivers you are going to need i.e. chipset, sound, video, wireless, etc. Whilst Win10 has a lot of native drivers, Microsoft drivers are designed for ease of use and are NOT designed for any type of performance. Store these drivers on another usb or you can even just make a folder on your install usb when you are finished making the install usb. Copy the drivers into that folder.

When you are finished with the Windows install, then install your drivers.

  • Chipset or Motherboard
  • Sata or hard drive
  • Video adapter
  • Network interface card (NIC)
  • Audio
  • Touchpad
  • Any other hardware drivers needed for your particular model.
Reboot after installing the drivers
 
Status
Not open for further replies.