BSOD :(

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  • codey
    PCHF Member
    • Mar 2022
    • 23

    #1

    BSOD :(

    Had my PC built in November by Micro Center and everything’s was working and running great until now, im getting blue screens and most of the time it wont give me a stop code. my screen turns weird colors and i just hear a buzzing noise in my headset i was able to get a stop code once but it was frozen at 0% and it wont let my PC collect the data ive checked Event Viewer and it shows noting of error. ive done the basic stuff formatted windows updated drivers(via driver easy) updated windows did a memory diag test chkdsk etc. if somebody can help me with maybe tips or anything before i take it to Micro Center and they take forever on it thanks in advance below is some Specs and pics of whats going on.[MEDIA=imgur]BdZwwCq[/MEDIA]
    [MEDIA=imgur]VM2mPVz[/MEDIA]
    [MEDIA=imgur]OvNZHxp[/MEDIA]
    Also the Blue Screens dont happen on boot up there random and i can go a week without having one
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Lets get a look at some settings on your machine.

    I’ll tag some help for you as well.

    @Bruce @PeterOz

    Step 1:Please download MINITOOLBOX and run it.

    Checkmark following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)

    Click Go and Attach the log in your reply.




    Step 2:Speccy Scan.

    [ul]
    [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]


    Step 3: Autoruns Scan.

    Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
    After the scan is finished then click on File>>>>>>>>>>>Save
    The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
    in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


    Step 4:
    Please upload your minidump files. How to compress and upload Minidump files

    Comment

    • codey
      PCHF Member
      • Mar 2022
      • 23

      #3
      Originally posted by Malnutrition
      Lets get a look at some settings on your machine.

      I’ll tag some help for you as well.

      @Bruce @PeterOz

      Step 1:Please download MINITOOLBOX and run it.

      Checkmark following boxes:

      Flush DNS
      Reset FF proxy Settings
      Reset Ie Proxy Settings
      Report IE Proxy Settings
      Report FF Proxy Settings
      List content of Hosts
      List IP configuration
      List Winsock Entries
      List last 10 Event Viewer log
      List Installed Programs
      List Users, Partitions and Memory size
      List Devices (problems only)

      Click Go and Attach the log in your reply.




      Step 2:Speccy Scan.

      [ul]
      [li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]


      Step 3: Autoruns Scan.

      Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
      After the scan is finished then click on File>>>>>>>>>>>Save
      The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
      in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


      Step 4:
      Please upload your minidump files. How to compress and upload Minidump files
      The MINITOOLBOX link isnt working can you try again please?

      Comment

      • codey
        PCHF Member
        • Mar 2022
        • 23

        #4
        .

        Comment

        • PeterOz
          PCHF Technical Response Team
          • Mar 2021
          • 4191

          #5
          Can you Download and run and then post. Speccy - Free Download
          To post: CCleaner Support Community Note you do not have to include the speccy report here just the link.

          Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w

          Go to device manager and look at the driver tab for the graphics card.
          Who is the driver provider and what version is the driver

          Comment

          • codey
            PCHF Member
            • Mar 2022
            • 23

            #6
            Nvidia GeforcE RTX 3080 Ti (Founders Edition) Driver Version : 30.0.15.1215

            The .txt file was too big so i had to attach it to a Mediafire Link https://www.mediafire.com/file/7ltnf...CUINV.txt/file

            Comment

            • codey
              PCHF Member
              • Mar 2022
              • 23

              #7
              Originally posted by PeterOz
              Can you Download and run and then post. Speccy - Free Download
              To post: CCleaner Support Community Note you do not have to include the speccy report here just the link.

              Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w

              Go to device manager and look at the driver tab for the graphics card.
              Who is the driver provider and what version is the driver
              [HEADING=2]EVGA SuperNOVA 850 GM 850 Watt 80 Plus Gold SFX Fully Modular Power Supply[/HEADING]

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4191

                #8
                Whilst I am looking through your speccy
                Have you overclocked your ram in bios.
                If yes please return bios to default for testing-can be turned back on later

                Also can you change your power settings to normal
                Power Profile
                Active power scheme:
                High performance

                If you Play GTA in standalone mode ( not on the FiveM network do you still have the problem)

                Comment

                • PeterOz
                  PCHF Technical Response Team
                  • Mar 2021
                  • 4191

                  #9
                  Keep the copy of your current driver for video
                  and try an older driver - newer is not always better.
                  Also make sure your FiveM install is up to date
                  [HEADING=2]GEFORCE GAME READY DRIVER - WHQL[/HEADING]
                  Driver Version: 496.76 - Release Date: Tue Nov 16, 2021
                  Download the latest official GeForce drivers to enhance your PC gaming experience and run apps faster.

                  Go to the download link above and change to manual search
                  Put in your 3080ti (not notebook) and download and test

                  Comment

                  • PeterOz
                    PCHF Technical Response Team
                    • Mar 2021
                    • 4191

                    #10
                    Also go here Click on me it explains how to clear the cache

                    Comment

                    • codey
                      PCHF Member
                      • Mar 2022
                      • 23

                      #11
                      Originally posted by PeterOz
                      Whilst I am looking through your speccy
                      Have you overclocked your ram in bios.
                      If yes please return bios to default for testing-can be turned back on later

                      Also can you change your power settings to normal

                      If you Play GTA in standalone mode ( not on the FiveM network do you still have the problem)
                      It does it on any game, and i havent touch bios so it should be factory

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4191

                        #12
                        Try the video card driver
                        From one of your logs
                        Error: (03/26/2022 01:22:04 PM) (Source: Application Error) (User: )
                        Description: Faulting application name: FiveM_b2545_GTAProcess.exe

                        @Malnutrition will also read the logs

                        Comment

                        • Malnutrition
                          PCHF Moderator
                          • Jul 2016
                          • 7045

                          #13
                          Originally posted by Malnutrition
                          Step 4:
                          Please upload your minidump files. How to compress and upload Minidump files
                          Are you aware that the Bitdefender VPN is still running on your machine. You seem to have two VPN, but the Bitdefender one isn’t listed in your installed programs.

                          [ATTACH type=“full”]9315[/ATTACH]

                          Comment

                          • Bruce
                            PCHF Moderator
                            • Oct 2017
                            • 10702

                            #14
                            nothing stood out to me from the Speccy report.
                            albeit this happens in any game - is it only games?
                            does it do it while browsing or using Word?

                            have you tried only running the rig with one memory stick at a time to isolate either one of them being the cause?
                            can you get your hands on a loaner GPU - friend, family, neighbour, work - to test that it simply hasn;t gone pear-shaped?

                            otherwise - warranty time!

                            Comment

                            • codey
                              PCHF Member
                              • Mar 2022
                              • 23

                              #15
                              Originally posted by Malnutrition
                              Are you aware that the Bitdefender VPN is still running on your machine. You seem to have two VPN, but the Bitdefender one isn’t listed in your installed programs.

                              [ATTACH type=“full” alt=“Capture.PNG”]9315[/ATTACH]
                              I cant seem to find my Mini Dump or Memory dump files ive went to startup and recovery and auto memory dump is active %SystemRoot%\MEMORY.DMP but that folder doesnt exist in windows for me

                              Comment

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