Application Crash dwm.exe ntdll.dll - Win 10

[phillpower2]

Good news that you have been able to install a couple of updates but can we have the two crash dmps from the 11th March 2020, we can`t do anything without them.

[DrunkBlood]

So I did not think that windows does write an addtional minidump when I set the settings to complete kernel dump. With that I was blind and uploaded all dumps again with the march ones I hope.

[phillpower2]

Any more BSOD since the 11th of March 2020, below are the findings of the last two crashes which are for the moment info only, if you have had no more crashes since updating Windows you should create a new system restore point and see how things go for a few days.

The last crash was caused by a conflict between RuntimeBroker.exe and the Realtek network adaptor driver, like one of the previous crashes that involved WIndows Defender this could be a security/permissions issue, what RuntimeBroker.exe is explained here

The earlier crash on the 11th was again a pretty generic one with no particular driver identified, CRITICAL PROCESS DIED and Ntkrnlmp.exe are both present in the dmp file, common causes of this type of crash are out of date or incorrect graphics drivers but being that the Realtek network drivers were responsible for the latest crash should further troubleshooting need to be done we should look at them first.

[DrunkBlood]

Today I got an error and a crash
[ATTACH type=“full”]5911[/ATTACH]

[phillpower2]

Your English is far better than my German & I have no idea what that error message says

Your latest crash was again related to network drivers but not Realtek drivers this time, Windows own and namely rpcrt4.dll was the cause, see info here

Your Windows installation info

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
[COLOR=rgb(226, 80, 65)]Installation Date: 03.01.2020 15:28:48

After you installed Windows did you install the drivers for the MB and starting with the chipset drivers first.[/COLOR]

[DrunkBlood]

I think the error reads:
"The instruction in [address] reffered to [address] in RAM. The process written was not successful in the RAM. Click OK to exit the program. With the title as SystemSettings.exe - Error in the application.

After I installed windows in January I installed the chipset drivers, GPU, motherboard drivers and I think but not sure drivers from the Snappy Driver Installer but it failed and I had to restore with a system restore point. I have 2 programs from AMD. One gives me information about my CPU and the other checks for updates for my GPU and CPU/chipset driverers.

[phillpower2]

Can you post an updated Speccy url + do the following;

Download and run DriverView which you can get from here

Save the results to text and attach to your next reply for us if you will.

[DrunkBlood]

So I ran Driver View and updated my Speecy-URL. After that I ran Windows Update where one was found and installed.

[phillpower2]

For some reason there is only the one driver in your DriverView doc.

NB: Can you just copy/paste any future Speccy url for us and not save it as txt and attach it.

[DrunkBlood]

Ohh I thought it would print to file all my drivers. Now I saw that I need to select them. Selecting all hoping I got them all now.

[phillpower2]

Create a new folder on you desktop, name it something like Biostar drivers then download and save to the new folder the Windows 10 x86/ 10 x64 10.013 2018-03-30 10.15 MB On-Board LAN driver from here

Create a new system restore point.

Uninstall the following Realtek network driver;

Driver Name : rt640x64.sys
Address : 00000000[ICODE]25820000 End Address : 00000000[/ICODE]25908000
Size : 0x000e8000
Load Count : 1
Index : 99
File Type : Network Driver
Description : Realtek 8101E/8168/8169 NDIS 6.40 64-bit Driver
Version : 10.13.1223.2016
Company : Realtek
Product Name : Realtek 8136/8168/8169 PCI/PCIe Adapters
Modified Date : 20.01.2017 17:01:22
Created Date : 03.01.2020 18:10:37
Filename : C:\Windows\System32\drivers\rt640x64.sys
File Attributes : A
Service Name : rt640x64
Service Display Name: @oem2.inf,%rt640.Service.DispName%;Realtek RT640 NT Driver
Digital Signature :

Restart the computer in Safe Mode only (No Networking).

Install the newer Realtek RTL8111H driver that you downloaded and saved to the folder on the desktop.

Restart the computer, test and then post back with an update for us.

[DrunkBlood]

Today I followed your steps. Post install my system seemed fine but testing first with a game after a while it crashed. Then loading up a webpage it ran fine for a couple minutes.Then the webpage went white and I had to restart my browser.
I noticed that my system still had improved <=> not as many display driver crashes and during the Safe Mode I had no problems to tell. Although I did not test during Safe Mode.

[phillpower2]

Any error messages when the game/s crashed.

Can you upload a new MTB log for us, only follow the steps that you need to from the canned info below;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.

[DrunkBlood]

For crashes I only have one before I tried the driver reinstall. MTB log attached. I did not see List Users, Partitions and Memory size mb I need to try again if needed

[phillpower2]

Well that didn`t work out too well as most of the log is in German :unsure:

Can you check the Device Manager for any yellow ! or red Xs and in particular for the keyboard.

Sorry but a bit confused as in your reply # 27 you said

Today I followed your steps. Post install my system seemed fine but testing first with a game after a while it crashed

But in # 29 say;

For crashes I only have one before I tried the driver reinstall.