Application Crash dwm.exe ntdll.dll - Win 10

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  • DrunkBlood
    PCHF Member
    • Mar 2020
    • 119

    #31
    To clarify my reply. I only had 1 bsod before I reinstalled the driver. Those game crashes I am talking about are the Application crashes like System Settings or Firefox etc. Idk wether MTB collects app crashes. Changing my system language I attached another MTB log.

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15205

      #32
      The Windows Desktop Manager is shown to be closing, this can be caused by video drivers but likewise it can be caused by Windows being corrupt, the latter a possible consequence of the previous low storage space on the C: drive.

      We can try the GPU drivers first, if no joy, try repairing Windows but so you are aware worse case scenario you are looking at a clean install of Windows using a 1909 ISO.

      Create a new folder on the desktop, name it AMD drivers.

      Download and save to the folder the drivers using the manual option info here

      Download DDU from here

      Create a new system restore point then run DDU and uninstall all present AMD drivers.

      Restart the computer in Safe Mode only (No Networking).

      Install the new GPU drivers that you saved to the folder on your desktop.

      Restart the computer, test then post back with an update for us.

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      • DrunkBlood
        PCHF Member
        • Mar 2020
        • 119

        #33
        Let’s try a clean iso install since I could just barely use DDU and the driver install crashed everytime I started the application at the detection phase.

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        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15205

          #34
          See Create Windows 10 installation media

          As you have been running Windows 10 already you can disregard the product key info

          What I would be inclined to do if you have the time, use the second option to create an ISO but then try the first option and see how it goes, when it asks, don`t keep anything as you will be less likely to have any install problems, if you do have install issues go to plan B and use your ISO and clean install.

          [COLOR=rgb(44, 130, 201)]NB: It will help if you can download and save the chipset drivers for the MB in advance, a second smaller thumbdrive etc.[/COLOR]

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          • DrunkBlood
            PCHF Member
            • Mar 2020
            • 119

            #35
            I am always unsure what drivers I need. I would reckon one for every hardware like Motherboard, CPU, GPU, RAM, Keyboard, Mouse, Sound but which and where?

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15205

              #36
              Windows 10 has generic drivers that work for most devices but not the MBs chipset, download and save the drivers from here these must be installed first, if the computer is working as it should after the chipset drivers have been installed you should create a new system restore point and then download and install any Windows 10 and Defender updates, if all is still ok after doing this you should again create a new system restore point then leave well alone.

              The only other drivers that you may need are for the GPU, you can get those from here hold off on installing these drivers though, they should not be installed until all of the above steps have been taken and not installed at all if the computer is working without issue.

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              • DrunkBlood
                PCHF Member
                • Mar 2020
                • 119

                #37
                So today I installed Windows from an iso from the Windows Media Creation Tool. Whilest installing the install wizard crashed and rebooted in the stage of creating my Account. After a while I came through the wizard. After that I shutdown the PC. As of yet I did not install the Chipset drivers.

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                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15205

                  #38
                  You must manually install the chipset driver, everything you needed to do was post in my replies 34 and 36, did you not try the upgrade this PC option, not that I`m lazy or anything but if there is an easier way I will go for it.

                  Comment

                  • DrunkBlood
                    PCHF Member
                    • Mar 2020
                    • 119

                    #39
                    So I did your steps laid out. Should I start installing programms I use or test sth?

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15205

                      #40
                      Does that include installing the chipset drivers and then creating a new system restore point.

                      Comment

                      • DrunkBlood
                        PCHF Member
                        • Mar 2020
                        • 119

                        #41
                        Yes I installed the chipset Drivers from here with the global Option

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                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15205

                          #42
                          And how have things been going, any problems at all.

                          Comment

                          • DrunkBlood
                            PCHF Member
                            • Mar 2020
                            • 119

                            #43
                            Okay I tested it today for 30 min installing a game and trying it. After the installation went fine the game crashed multiple times and sometimes after bootup my screen went black for a second seeming that my Desktop crashed.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15205

                              #44
                              Can you post the following for us;

                              The brand and model name or number of the PSU.

                              An Speccy url.

                              A MTB log (In English).

                              Comment

                              • DrunkBlood
                                PCHF Member
                                • Mar 2020
                                • 119

                                #45
                                I was kinda busy this week but now I got the things you requested.
                                Speccy link,
                                MTB.txt attached,
                                PSU:
                                Model: L11-500W
                                manufac: be quiet!
                                website: link

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