Application Crash dwm.exe ntdll.dll - Win 10

[DrunkBlood]

I do not think that RMAing will work for me since I got less than 2 weeks to return the PSU, which is not a problem when I get a new GPU from MSI. But the 6 months of time went by and now I have to prove that the GPU had a fault at the start.
So if doing the same stuff of installing the drivers and Co results in the same errors then I think the best way for me would be to return the PSU and buy a GPU with specs suitable for my 500W PSU.

[phillpower2]

This is how you have to look at things logically;

Your GPU has a three year warranty so can be returned at any time within this period.

You now have the appropriate PSU to power the card.

If the GPU is damaged it has been caused by using an under powered PSU.

Returning the new PSU will mean that you either do not use the computer or that you put the 500W PSU back in and risk further damage, not just to the GPU but all of the hardware.

If you return the new PSU you should RMA the GPU at the same time, the computer cannot be safely used with the RX 5700 and a 500W PSU so it is best not used at all therefore you have nothing to lose by RMAing the GPU should decide to return the new PSU

The crux of things is that if MSI decline the RMA because they determine that too low of an output PSU has been used you at least know and can move on and get yourself a new GPU that will work with a 500W PSU whereas at the moment you seem intent on sending the appropriate PSU back and discarding a faulty GPU while you still have the chance of getting either your cash back or a replacement GPU.

[DrunkBlood]

Thinking about what I want to do with my PC in the long run I think it is best for me to warranty the GPU, keep the new PSU and wait for the results of the warranty, not using the PC until that is sorted. My long run goals are the be able to play any game on the lowest settings in 1980x1080 for at least 10 years.

So If I get a replacement GPU I will use that and if not I think I will buy a similar one.

If you do not have another plan or suggestion I think the thread can be concluded.

I am glad that such a place for tech support exists and also thankful for your patience with me. Not only came we closer to the problem I also learned a bunch of stuff like not cramping my drives (does that count for USB too?) and when to upgrade drivers. Keep up the work you all do.

[phillpower2]

Your plan is the exact way that I would do things (y)

Sorry that it was not something that we were able to help you to fix but well done to you for trying.

Thank you for your kind words, they are appreciated by us all here at PCHF