PC restarts out of the blue

[veeg]

No…i think taking the side panel off is helping.

[phillpower2]

Which would normally suggest overheating.

[veeg]

Sorry Phill been busy,i will have to schedule myself time to scan with AIO.

[phillpower2]

No problem, fully understand, it`s not like your one of the persistent offenders on the forum who we constantly have to ask for an update from

[veeg]

Well the thing restarted again about a hour ago,while i was paying bills.

[phillpower2]

Not around much today as I have other commitments outside of forums, if I don`t get back today it will be AM UK time tomorrow, meanwhile;

Please download MINITOOLBOX and run it.

Checkmark the following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Attach the results to your next reply for us please.

[veeg]

OK

[phillpower2]

When was the last hard shut down that you had, seeing a couple of potential conflicting programs dated 09/01/18 but nothing suggesting a crash.

[veeg]

Hmm.. Earlier that day about a hour or so before i did the MTB.

[phillpower2]

Not showing any loss of power in MTB unless Im missing it (got a heavy cold atm so not myself )

Problems with MBAM, Voodoo Shield, MS Edge, explorer and Nvidea.

You have Chrome installed, can I ask what is set as your default browser, don`t like Edge myself and disable it after every upgrade.

Create a new folder on your desktop called GT 610 drivers then manually download from here just the graphics drivers and nothing else.

Being that you have Windows 10 I would suggest you create a new restore point, uninstall Avast, MBAM and Voodoo Shield using any correct uninstall tools, once done allow Defender to fully update and scan your computer, use the computer as you normally would and see how it behaves then post back with an update.

Avastclear I Make sure it removes the SafeZone browser as well, I used Avast for years but imo they have sold out by offering driver updates and system tweaking tools

MBAM clean removal tool

DDU graphics driver uninstaller Uninstall all of the present Nvidea software, restart in Safe Mode only (no networking) install the new drivers that you saved, restart the comp and test.

Windows explorer we will come back to if we need to.

[veeg]

Yeah just getting over a 4 day stint of some messed up flu bug..
Don’t use edge as my main browsers,but my wife does. I use Chrome and Opera. No problems with MBAM and or voodoo or hitman. Nvidia has not been a problem,but Nvidia experience is suppose to be un-installed. Been wary about using Avast again but i have not had any issues with Avast. To clear this up a bit also,this restart issue has been going on for some time but it was so infrequent it didn’t bother me much. Then the restarts picked up and i turned on MS updates again and got the new updates for this version of win 10,so i am not sure if this has anything to do about the current restart issue. On these other things,it will be a process since i have more than one person using this pc. One of the reasons i have not done the tweaking tool yet since it is time intensive with it’s scan.

[phillpower2]

. No problems with MBAM and or voodoo or hitman. Nvidia has not been a problem,

Your MTB log suggests otherwise, did you happen to check the Event Viewer at the time of the last hard shut down.

Ideally you need the computer to yourself for the day as you have no chance of isolating the cause/s of the problems if folk are using the computer while you are trying to troubleshoot.

[veeg]

Well no i have not checked event viewer, didn’t cross my mind been busy or sick.. Like i said it has been doing this restart before and i didn’t have hitman pro installed then after this license runs out will never again. Mbam has been on here the longest. Ok i will remove MBAM now. While i have have the time.

[phillpower2]

========================= Event log errors: ===============================
[HEADING=1]Application errors:[/HEADING]
Error: (01/09/2018 01:52:00 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/09/2018 01:51:13 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-S01DA7B)
Description: Package Microsoft.Windows.Photos_2017.39101.16720.0_x64__8 wekyb3d8bbwe+App was terminated because it took too long to suspend.

Error: (01/09/2018 01:42:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.1.0.595, time stamp: 0x59f745cb
Faulting module name: SPControllerImpl.dll, version: 3.0.0.165, time stamp: 0x5a009500
Exception code: 0xc0000005
Fault offset: 0x000000000001d3f9
Faulting process id: 0xc90
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
Faulting package full name: mbamservice.exe4
Faulting package-relative application ID: mbamservice.exe5

Error: (01/08/2018 08:52:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: NVDisplay.Container.exe, version: 1.2.0.0, time stamp: 0x59f35da7
Faulting module name: nvxdsyncplugin.dll_unloaded, version: 8.17.13.8813, time stamp: 0x59f35207
Exception code: 0xc0000005
Fault offset: 0x000000000006513d
Faulting process id: 0x3884
Faulting application start time: 0xNVDisplay.Container.exe0
Faulting application path: NVDisplay.Container.exe1
Faulting module path: NVDisplay.Container.exe2
Report Id: NVDisplay.Container.exe3
Faulting package full name: NVDisplay.Container.exe4
Faulting package-relative application ID: NVDisplay.Container.exe5

Error: (01/08/2018 08:52:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x0eedfade
Fault offset: 0x0000000000013fb8
Faulting process id: 0x2920
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5

Error: (01/08/2018 07:08:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: EdgeContent.dll, version: 11.0.16299.125, time stamp: 0xe5feec40
Exception code: 0xc0000409
Fault offset: 0x0000000000082243
Faulting process id: 0x2dcc
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5

Error: (01/08/2018 10:14:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
Exception code: 0xcfffffff
Fault offset: 0x00000000000a0f54
Faulting process id: 0x25c4
Faulting application start time: 0xMicrosoftEdgeCP.exe0
Faulting application path: MicrosoftEdgeCP.exe1
Faulting module path: MicrosoftEdgeCP.exe2
Report Id: MicrosoftEdgeCP.exe3
Faulting package full name: MicrosoftEdgeCP.exe4
Faulting package-relative application ID: MicrosoftEdgeCP.exe5

Error: (01/06/2018 03:27:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.125, time stamp: 0x5a29bafe
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.98, time stamp: 0x950216af
Exception code: 0xc000041d
Fault offset: 0x000000000007b380
Faulting process id: 0x23a0
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5

Error: (01/06/2018 03:27:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.125, time stamp: 0x5a29bafe
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.98, time stamp: 0x950216af
Exception code: 0xc0000005
Fault offset: 0x000000000007b380
Faulting process id: 0x23a0
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5

Error: (01/06/2018 03:20:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x0eedfade
Fault offset: 0x0000000000013fb8
Faulting process id: 0x3c08
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
Faulting package full name: explorer.exe4
Faulting package-relative application ID: explorer.exe5
[HEADING=1]System errors:[/HEADING]
Error: (01/09/2018 01:44:59 PM) (Source: Service Control Manager) (User: )
Description: The Malwarebytes Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (01/09/2018 01:42:57 PM) (Source: DCOM) (User: DESKTOP-S01DA7B)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}DESKTOP-S01DA7BmineS-1-5-21-316328044-2118805834-102097762-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:05 PM) (Source: Service Control Manager) (User: )
Description: The VoodooShieldService service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (01/09/2018 01:41:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the VoodooShieldService service to connect.

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:41:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/09/2018 01:40:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:36:05 PM on 1/9/2018 was unexpected.

Error: (01/09/2018 01:37:17 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
[HEADING=1]Microsoft Office Sessions:[/HEADING]
Error: (01/09/2018 01:52:00 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/09/2018 01:51:13 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-S01DA7B)
Description: Microsoft.Windows.Photos_2017.39101.16720.0_x64__8 wekyb3d8bbwe+App

Error: (01/09/2018 01:42:44 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.1.0.59559f745cbSPControllerImpl.d ll3.0.0.1655a009500c0000005000000000001d3f9c9001d3 897956fe81d6C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exeC:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\SPControllerImpl.dll18fa3d57-0b5a-4af6-9f28-d9a9461fbf2a

Error: (01/08/2018 08:52:48 PM) (Source: Application Error)(User: )
Description: NVDisplay.Container.exe1.2.0.059f35da7nvxdsyncplug in.dll_unloaded8.17.13.881359f35207c00000050000000 00006513d388401d3882745562ec8C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Containe r.exenvxdsyncplugin.dll673167a5-fd4a-4213-90dc-858d67412782

Error: (01/08/2018 08:52:27 PM) (Source: Application Error)(User: )
Description: Explorer.EXE10.0.16299.125feba44fbKERNELBASE.dll10 .0.16299.154736733c0eedfade0000000000013fb8292001d 388934c3ab9c7C:\WINDOWS\Explorer.EXEC:\WINDOWS\Sys tem32\KERNELBASE.dll5f913ee9-ee6a-4b5d-93db-be4b27753bb6

Error: (01/08/2018 07:08:50 PM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdEdgeConten t.dll11.0.16299.125e5feec40c0000409000000000008224 32dcc01d388d71799abb9C:\Windows\SystemApps\Microso ft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wek yb3d8bbwe\EdgeContent.dlldf3ef4ee-be20-4c4a-baf4-ebad60f40ee4Microsoft.MicrosoftEdge_41.16299.15.0_ neutral__8wekyb3d8bbweContentProcess

Error: (01/08/2018 10:14:31 AM) (Source: Application Error)(User: )
Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdntdll.dll1 0.0.16299.64493793eacfffffff00000000000a0f5425c401 d38893595c59dbC:\Windows\SystemApps\Microsoft.Micr osoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\WIND OWS\SYSTEM32\ntdll.dllf48d3ff6-bbe9-4589-a03f-be7f270e4c0fMicrosoft.MicrosoftEdge_41.16299.15.0_ neutral__8wekyb3d8bbweContentProcess

Error: (01/06/2018 03:27:27 PM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.16299.1255a29bafeWindows.UI. Xaml.dll10.0.16299.98950216afc000041d000000000007b 38023a001d3872cc02ed2c7C:\Windows\SystemApps\Micro soft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe C:\Windows\System32\Windows.UI.Xaml.dlle41386c8-65be-4fc4-98a3-c82ffdfd79dcMicrosoft.MicrosoftEdge_41.16299.15.0_ neutral__8wekyb3d8bbweMicrosoftEdge

Error: (01/06/2018 03:27:23 PM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.16299.1255a29bafeWindows.UI. Xaml.dll10.0.16299.98950216afc0000005000000000007b 38023a001d3872cc02ed2c7C:\Windows\SystemApps\Micro soft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe C:\Windows\System32\Windows.UI.Xaml.dll60416212-b5bf-4a65-8d22-0fe1955f7e28Microsoft.MicrosoftEdge_41.16299.15.0_ neutral__8wekyb3d8bbweMicrosoftEdge

Error: (01/06/2018 03:20:36 PM) (Source: Application Error)(User: )
Description: explorer.exe10.0.16299.125feba44fbKERNELBASE.dll10 .0.16299.154736733c0eedfade0000000000013fb83c0801d 3872b08cfb0abC:\WINDOWS\explorer.exeC:\WINDOWS\Sys tem32\KERNELBASE.dll5b0498ca-72cc-4597-9fc8-a489afd4b3fc
[HEADING=1]CodeIntegrity Errors:[/HEADING]
Date: 2018-01-09 10:54:47.792
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-09 09:12:27.987
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 18:11:56.695
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 14:51:25.129
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 12:41:24.779
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 12:05:28.294
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-08 10:14:13.011
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 20:03:26.672
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 16:25:28.927
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

Date: 2018-01-07 09:52:06.353
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Micros oft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\KeyScrambler\x64\KeyScramblerIE.dll that did not meet the Store signing level requirements.

[veeg]

Ok does MS office use other resources or does other resource use MS office? Because i do not use MS office. Unless MS has it tied to word pad now.