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Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.
Operating System
Windows 11 Pro 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 7/2/2025 1:15:26 PM
Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer [COLOR=rgb(184, 49, 47)]** or downloaded from their site and saved to a flash drive etc, this is a must and [COLOR=rgb(184, 49, 47)]Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
The highlighted in red above is confirmed in your MTB log as to what has transpired here, see the error below which is caused by incompatible or corrupted drivers.
Error: (07/06/2025 10:23:13 AM) (Source: IPF) (EventID: 17) (User: NT AUTHORITY)
Description: ESIF(1.0.11904.2707) TYPE: ERROR MODULE: IPF TIME 332136901 ms
Failed and Incorrect drivers installation order and completely missing drivers are apparent here so I suggest that you start afresh but before doing so go direct to the Lenovo support page for your exact model of computer and download and save to a USB flashdrive the chipset, storage, touchscreen and Intel HD video drivers.
Too late now but this computer should have been returned as soon as you realised that all was not well, there is no certainty that you you starting afresh but doing it correctly will resolve the issue, it may never have been functional for all that you know.
As an asides, I always thought that like Legion Erazer was a gaming spec of Lenovo but apparently not as your computer does not even have a discrete GPU.
From where did you purchase the computer.[/COLOR][/COLOR][/COLOR][/COLOR]
Operating System
Windows 11 Pro 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 7/2/2025 1:15:26 PM
Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer [COLOR=rgb(184, 49, 47)]** or downloaded from their site and saved to a flash drive etc, this is a must and [COLOR=rgb(184, 49, 47)]Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
The highlighted in red above is confirmed in your MTB log as to what has transpired here, see the error below which is caused by incompatible or corrupted drivers.
Error: (07/06/2025 10:23:13 AM) (Source: IPF) (EventID: 17) (User: NT AUTHORITY)
Description: ESIF(1.0.11904.2707) TYPE: ERROR MODULE: IPF TIME 332136901 ms
Failed and Incorrect drivers installation order and completely missing drivers are apparent here so I suggest that you start afresh but before doing so go direct to the Lenovo support page for your exact model of computer and download and save to a USB flashdrive the chipset, storage, touchscreen and Intel HD video drivers.
Too late now but this computer should have been returned as soon as you realised that all was not well, there is no certainty that you you starting afresh but doing it correctly will resolve the issue, it may never have been functional for all that you know.
As an asides, I always thought that like Legion Erazer was a gaming spec of Lenovo but apparently not as your computer does not even have a discrete GPU.
From where did you purchase the computer.[/COLOR][/COLOR][/COLOR][/COLOR]
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