Kernel-power ( problem )

[ben3150]

@phillpower2 damn you have been very kind to take the time to reply to me . i am from the UK but i am now living in thailand and
i presume you are from the UK too from your #8 reply. if you are in the london area i would love to buy you and @veeg a pint when i get back

thanks very much , i will try the suggestions you mentioned. i have updated the drivers and there were 5 critical ones

[phillpower2]

i presume you are from the UK too from your #8 reply. if you are in the london area i would love to buy you and @veeg a pint when i get back

I am indeed but up north on the Wirral, veeg is US based so it looks like we will have to settle for a virtual tipple ???

What about the Avast and McAfee crap, you will be surprised how much resources those two can use up.

Okay, keep us posted and if you know that you will not be around for a while can you let us know so that you do not get asked for updates and/or your thread being closed due to lack of activity.

You are welcome btw

[ben3150]

when i am out at the bar on Saturday i’ll order 3 beers for myself , you and veeg and drink them all in your guys honour (y)

hopefully i can reply and keep you updated as regularly as i can

i will try and do all the suggestions tomorrow mate and i’ll let you know how it goes . i’m off to bed now. it’s 1 am here

good night and thanks very much for your help

[phillpower2]

Sounds like a plan all round (y)

[ben3150]

hi @phillpower2

http://speccy.piriform.com/results/lki4OpnyY3zpkaygeGgJNGA

my new speccy results above

i removed avast and McAfee , i ran a full virus scan and no issues were found

[phillpower2]

McAfee is gone but traces of Avast are still there and scheduled to update, you need to run the Avast Clear tool
Stopped: Avast Browser Update Service (avast)
Stopped: Avast Browser Update Service (avastm)
Stopped: Avast Secure Browser Elevation Service (AvastSecureBrowserElevationService)

Scheduler
07/06/2024 06:13;: AvastBrowserProtectS-1-5-21-1540759183-1926086977-509248618-1001
07/06/2024 06:25;: MicrosoftEdgeUpdateTaskMachineUA
07/06/2024 06:47;: AvastUpdateTaskMachineUA
07/06/2024 15:47;: AvastUpdateTaskMachineCore

We can also see in the new Speccy url that the CPU temp has dropped by almost 50 °C even though the second screen is shown to still be hooked up, there are traces of Malwarebytes present and you are using a Windows Power Plan that you should not be, Dell not only provides their own drivers they also have their own Power Plan and yours should be showing a Dell Balanced, how to set this correctly here

The power plan that you are using is intended for third party AMD devices that have unlocked CPUs and GPUs, these devices have drivers specifically written for them and among the functions that they do is drawing more power to allow them to overclock, only the Dell Alienware and other real high end Dell business machines use such drivers and your Dell BIOS being locked and the hardware Dell specific means that you 100% must only use drivers sourced directly from Dell.

[ben3150]

thank you @phillpower2

i have uninstalled avast using the tool you mentioned and changed the power plan

i’ll update you as to how things pan out

thanks very much for your help

[phillpower2]

Sounds like a plan and you are welcome

[Bruce]

@ben3150 - any news?

[ben3150]

Hi @Bruce

i haven’t had any issues since i did everything recommended .

[phillpower2]

Glad to hear it and thanks for letting us know.