Very high power usage + frequent crashes

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  • Rustys
    PCHF Member
    • Jul 2016
    • 7862

    #31
    If you turn of automatically restart that will keep the BSOD on the screen until you chose to restart the system.

    The MTB file show the system attempts to create the dump files yet can not for some reason which explains the missing directory.

    Here is where you should be getting the drivers for you system


    You may need to change the site to the one that is for you and your country.

    Have you made any changes to the BIOS?

    Added or changed any hardware in the system?

    Comment

    • ceruleansky
      PCHF Member
      • Jul 2021
      • 36

      #32
      Originally posted by Rustys
      If you turn of automatically restart that will keep the BSOD on the screen until you chose to restart the system.

      The MTB file show the system attempts to create the dump files yet can not for some reason which explains the missing directory.
      Oh I see! Is there anything I can do to fix the dump file issue?
      Originally posted by Rustys
      Here is where you should be getting the drivers for you system


      You may need to change the site to the one that is for you and your country.
      Alright, will do that henceforth! Should I uninstall the current drivers and install from the Acer website?
      Originally posted by Rustys
      Have you made any changes to the BIOS?
      No not at all! I don’t even know how to do that
      Originally posted by Rustys
      Added or changed any hardware in the system?
      No, the laptop back cover is still in the sealed state no upgradation or tampering done since it was bought.

      Comment

      • ceruleansky
        PCHF Member
        • Jul 2021
        • 36

        #33
        Originally posted by ceruleansky
        Also, do you think a replacement of β€œthermal paste”, and opening up and cleaning the laptop internals would help? Is it possible that the GPU is overheating and causing these BSODs?
        Is this worth a try in your opinion? Or should I wait a bit?

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #34
          Originally posted by ceruleansky
          Oh I see! Is there anything I can do to fix the dump file issue?
          Under write debugging information, change the Automatic memory dump setting to Small memory dump, be sure to click on OK before you leave the page.

          Your computer is only twelve months old so do not be tempted to open it up.

          In addition to the above, your GPUs memory is borderline on the amount required to run Enscape, 2GB is the minimum required which means the more you load the GPU the hotter and weaker it will get, 4GB is the recommended amount of VRAM for Windows 10 and if you get involved in VR 8GB of VRAM is required.

          If not aware already Enscape has issues with RTX GPU features, see the info below from Enscape;

          Known Issues: If using Revit, there are known conflicts with two other Revit plugins: Colorizer and Techviz. To avoid incompatibilities, please uninstall them before using Enscape.

          DLSS is not supported on the NVIDIA GTX 1660 product line and although the GTX 1660 cards can run RTX features, you will likely experience many performance issues. In this scenario we highly recommend disabling RTX for these GPU’s.

          Comment

          • ceruleansky
            PCHF Member
            • Jul 2021
            • 36

            #35
            Originally posted by phillpower2
            Under write debugging information, change the Automatic memory dump setting to Small memory dump, be sure to click on OK before you leave the page.
            Okay thank you, I wiill do this!
            Originally posted by phillpower2
            In addition to the above, your GPUs memory is borderline on the amount required to run Enscape, 2GB is the minimum required which means the more you load the GPU the hotter and weaker it will get, 4GB is the recommended amount of VRAM for Windows 10 and if you get involved in VR 8GB of VRAM is required.
            Okay this is weird because I bought this laptop for the 6GB Graphics - I think there’s an issue with Speccy. GPU-Z results mention 6GB VRAM/GPU Memory, so does the seller and official product page! (screenshot attached)
            [ATTACH type=β€œfull” width=β€œ353px”]8258[/ATTACH]

            Even in the NVIDIA control Panel it mentions 6GB GDDR6. (screenshot attached)
            [ATTACH type=β€œfull”]8259[/ATTACH]

            So at least Enscape should be working right? I agree Lumion requires 8GB+ VRAM. But this is unexpected, I’ve seen Enscape work so well in office PCs with just 4GB VRAM.. I know PCs are naturally much more robust and suitable for heavy-duty rendering.. But I really didn’t think the GPU would die so soon.
            Originally posted by phillpower2
            If not aware already Enscape has issues with RTX GPU features, see the info below from Enscape;
            Known Issues: If using Revit, there are known conflicts with two other Revit plugins: Colorizer and Techviz. To avoid incompatibilities, please uninstall them before using Enscape.

            DLSS is not supported on the NVIDIA GTX 1660 product line and although the GTX 1660 cards can run RTX features, you will likely experience many performance issues. In this scenario we highly recommend disabling RTX for these GPU’s.
            Oh shoot! I did not know about this!
            So wait - I can turn off the β€œRTX-Raytracing” option in the settings of Enscape.. Will it help?

            I spoke to a few local laptop repair service personnel to get an idea of the repair costs, they said the crashes may be because of a failing GPU (they’re not sure either, just guessing).. And the cost of replacing the entire motherboard-integrated unit would be almost 50% of the laptop’s actual cost..

            Do you think there’s anything else I can do to make the laptop / GPU last a little longer, till I decide to get another dedicated system for rendering?
            It’s a very tough since it’s just been a year since I got this.. I don’t think I can immediately spend on another expensive system

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #36
              Speccy has it wrong as your screenshots clearly show, just keep in mind what I said though, the more you load the GPU the hotter and weaker it will get, only have open what you need when actually rendering.

              Sorry but I cannot help with anything related to Enscape, you must follow whatever guidance they advise.

              We will have to wait on any crash dmps that may be generated, you may not get any if you turn off ray tracing, the other area of concern is overheating, this is not something that can be physically fixed by replacing any part/s. the ambient temperature where you are and the type of usage of the notebook is what is causing the notebook to overheat, this why desktop PCs are better suited to stuff like rendering, a good quality externally powered cooling pad may help with the cooling issue, not the USB type though as all they do is generate more internal heat inside the notebook.

              Comment

              • ceruleansky
                PCHF Member
                • Jul 2021
                • 36

                #37
                Originally posted by phillpower2
                Speccy has it wrong as your screenshots clearly show, just keep in mind what I said though, the more you load the GPU the hotter and weaker it will get, only have open what you need when actually rendering.
                Oh so basically reducing the internal heat generation, and ensuring that overheating doesn’t continue for longer duration is all I can do at this point.
                Originally posted by phillpower2
                We will have to wait on any crash dmps that may be generated, you may not get any if you turn off ray tracing
                I was thinking, I will try it a few times without RTX Raytracing - if it doesn’t make the laptop crash, it may at least be a short solution to this issue.
                If it still continues crashing, I’ll turn it on and wait for dump files to figure out the issue.
                Originally posted by phillpower2
                The other area of concern is overheating, this is not something that can be physically fixed by replacing any part/s. the ambient temperature where you are and the type of usage of the notebook is what is causing the notebook to overheat, this why desktop PCs are better suited to stuff like rendering, a good quality externally powered cooling pad may help with the cooling issue, not the USB type though as all they do is generate more internal heat inside the notebook.
                I see. Where I live is pretty hot too so it may have accelerated it..
                Will try my best to reduce rendering durations and maintain a cooler temperature! I’ll get the recommended cooling pad ASAP too.

                Thanks to you and everyone who who helped - thank you for your patience and expertise. It means a lot! :giggle: :giggle: :giggle: you guys are amazing!

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15206

                  #38
                  Yes, when rendering don[ICODE]t have anything unnecessary running and don[/ICODE]t connect an external screen up to the notebook as that can raise the internal temperatures up by 10 Β°C on it`s own.

                  If the Windows crashes with RTX disabled we have a better chance of any problem driver/s being flagged up, problem here though is that we know the drivers were not installed correctly after the clean install of Windows.

                  A cooling pad is one thing that may help but another is a household cooling fan pointed directly at the notebook so that the warm air that gets expelled from the exhaust vents gets blown quickly away rather than it get recirculated around the outside of the notebook.

                  You are welcome and thank you for the kind words

                  Comment

                  • ceruleansky
                    PCHF Member
                    • Jul 2021
                    • 36

                    #39
                    Originally posted by phillpower2
                    Yes, when rendering don[ICODE]t have anything unnecessary running and don[/ICODE]t connect an external screen up to the notebook as that can raise the internal temperatures up by 10 Β°C on it`s own.
                    Got it! Will take care of this.
                    Originally posted by phillpower2
                    If the Windows crashes with RTX disabled we have a better chance of any problem driver/s being flagged up, problem here though is that we know the drivers were not installed correctly after the clean install of Windows.
                    Update: it still crashes with RTX disabled..
                    Do you suggest a reinstall of windows and drivers in that case?
                    I tried running the minitoolbox, there still aren’t any dump files. The log still shows β€œerror creating dump files”.
                    Originally posted by phillpower2
                    A cooling pad is one thing that may help but another is a household cooling fan pointed directly at the notebook so that the warm air that gets expelled from the exhaust vents gets blown quickly away rather than it get recirculated around the outside of the notebook.
                    Guess what, even after keeping the laptop right in front of an Air conditioner (less than 20deg C temparature and vents directly pointed at the keyboard), the laptop fans on highest speed - the temperature is maintained at lower degrees but still the laptop crashes.
                    Originally posted by phillpower2
                    You are welcome and thank you for the kind words
                    :giggle: :giggle:

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15206

                      #40
                      Originally posted by ceruleansky
                      Do you suggest a reinstall of windows and drivers
                      It is looking likely if only to make sure that the possibility is ruled out.

                      Can w have a new MTB log and Speccy url
                      Originally posted by ceruleansky
                      the temperature is maintained at lower degrees but still the laptop crashes.
                      Please only use the terms crash, crashes and crashing if you see an actual BSOD and Stop Code, if you don`t see this the computer has not crashed but has overheated and shutdown to stop it from frying.

                      Comment

                      • ceruleansky
                        PCHF Member
                        • Jul 2021
                        • 36

                        #41
                        Originally posted by phillpower2
                        It is looking likely if only to make sure that the possibility is ruled out.
                        Okay, will try this when a bit of my urgent work is done.
                        Originally posted by phillpower2
                        Can w have a new MTB log and Speccy url
                        MTB log attached below. (MTB-12th Aug.txt)
                        Speccy: http://speccy.piriform.com/results/m...0boU2iPWGhatg1
                        Originally posted by phillpower2
                        Please only use the terms crash, crashes and crashing if you see an actual BSOD and Stop Code, if you don`t see this the computer has not crashed but has overheated and shutdown to stop it from frying.
                        Ah yes of course, there’s always a BSOD when I use Enscape though, that’s why I mentioned it.. Same stopcode β€œcritical service died”.
                        Or, sometimes the system just freezes for a looong time and I have no option but to long-press the power button.

                        I would like to update you on these few things -
                        • One of my friends tried to create a Crash Dump yesterday, but the size of the .dmp is 1.42 gb so I won’t be able to send it. We analysed it in windbg - please check if it points to a possible error. (1.5gb MEMORY DUMP ANALYSIS.txt)
                        • Also a few .dmp files were created yesterday (C:\Windows\Minidump folder), attaching them as well. (Mini dumps 10th Aug.zip)
                        • Yesterday I tried the Driver Verifier tool (windows) to check if it was a driver issue. (I’m not sure if it was a good idea, but I tried my luck anyway).
                          Once the verifier started, the laptop kept crashing with a BSOD (even before it restarted completely) in an endless loop. I’m attaching the photo of the BSOD below. (This was the only stopcode that appeared countless times - refer Driver verifier.jpeg). Please let me know your thoughts on this. I tried to find some info about it but I couldn’t exactly figure out.

                        I’m sorry for the late reply, I got a little held up with work.

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15206

                          #42
                          You are off course free to go and do as you see fit but just so that you know I will not be chiming in again while you are doing anything not suggested here.

                          Network drivers and Windows corruption are two things that we can see in the MTB log.

                          Best thing that you can do is to clean install Windows, then the chipset, storage and GPU drivers and strictly in that order, do not install any third party software until Windows has been fully up dated and the system given a good testing either by steps that we provide or by you running stress tests for yourself.

                          Comment

                          • ceruleansky
                            PCHF Member
                            • Jul 2021
                            • 36

                            #43
                            Originally posted by phillpower2
                            You are off course free to go and do as you see fit but just so that you know I will not be chiming in again while you are doing anything not suggested here.
                            Noted, thank you
                            Originally posted by phillpower2
                            Network drivers and Windows corruption are two things that we can see in the MTB log.

                            Best thing that you can do is to clean install Windows, then the chipset, storage and GPU drivers and strictly in that order, do not install any third party software until Windows has been fully up dated and the system given a good testing either by steps that we provide or by you running stress tests for yourself.
                            Alright, will do this ASAP. Please let me know how you suggest the testing to be done once windows is reinstalled. :giggle:

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15206

                              #44
                              Do the suggested steps then run Speccy and MTB and post the new url and log for us to check, if everything looks to be as it should we will move onto the testing which will take no more than an hour or so.

                              Comment

                              • ceruleansky
                                PCHF Member
                                • Jul 2021
                                • 36

                                #45
                                Originally posted by phillpower2
                                Do the suggested steps then run Speccy and MTB and post the new url and log for us to check, if everything looks to be as it should we will move onto the testing which will take no more than an hour or so.
                                (y) will get back to you with these on Monday hopefully. Thanks!

                                Comment

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