Very high power usage + frequent crashes

[phillpower2]

You are welcome

In case you are not already aware, as long as Windows 10 has already been activated on the computer you will not need to enter a product key, the information will already be stored on the Microsoft database and when it gets detected the version of Windows that the key belongs to will get installed, in this instance you should get Windows 10 Home Single Language 64-bit, see the answer here for what this means.

[ceruleansky]

You are welcome

In case you are not already aware, as long as Windows 10 has already been activated on the computer you will not need to enter a product key, the information will already be stored on the Microsoft database and when it gets detected the version of Windows that the key belongs to will get installed, in this instance you should get Windows 10 Home Single Language 64-bit, see the answer here for what this means.

Oh I did not know about it! Thank you I was wondering how I’ll get the key for it.
I prepared the bootable usb drive, and the installation has started. Waiting for it to complete.
Will keep you updated, in case the issue still arises with the rendering software.
Thanks again!!

[ceruleansky]

The installation is stuck on this screen since 2 hours or so. Does it seem like a problem? I can try leaving it as is overnight.

[ceruleansky]

The installation is stuck on this screen since 2 hours or so. Does it seem like a problem?

Please ignore! It was successfully installed after a going to the previous screen. :giggle:

[ceruleansky]

Hi,
After updating windows (clean installation), updating all drivers (Intel, Nvidia, etc), the issue with rendering software is still there. The laptop crashed (blue screen) soon after application was opened.

Please find the updated Speccy profile:

http://speccy.piriform.com/results/XZMUTe6TlfdFi8R72vHCcs1

[phillpower2]

Once Windows had been clean installed were the chipset drivers for the MB the first to be installed and before Windows had been allowed to check for updates.

You need to change the Windows Power Plan to High Performance or your RTX 2060 will not get the power that it needs to be able to work properly.

Everything else in Speccy looks to be as it should.

[ceruleansky]

You need to change the Windows Power Plan to High Performance or your RTX 2060 will not get the power that it needs to be able to work properly.

Everything else in Speccy looks to be as it should.

Even after altering this, the laptop crashes while rendering

[phillpower2]

Once Windows had been clean installed were the chipset drivers for the MB the first to be installed and before Windows had been allowed to check for updates.

You have not answered the above, if you want our free help you don`t get to pick and choose what you do and do not answer

Even after altering this, the laptop crashes while rendering

Can you tell us what exactly happened.

[ceruleansky]

You have not answered the above, if you want our free help you don`t get to pick and choose what you do and do not answer

Can you tell us what exactly happened.

I apologise, I didn’t realise -
I’m not sure what chipset drivers for MB are, but windows was allowed to check and update first, before anything else was installed.. After that I updated the graphics driver.. Intel drivers were already updated when windows update was installed..

After that I installed the software I mentioned - SketchUp and Enscape.
Everything else works well for long duration.
Whenever I start rendering on enscape (it is a real time rendering software, GPU based), it works okay for a minute or so, until the CPU-GPU temperatures start rising. Even with fans on high speed, cooling pad, Air conditioned room. Once the GPU-CPU usage is at its peak at 90-100%, the laptop crashes with a BSOD - Kernel Data inpage error, Critical Process died, critical service died, etc. (Happens everytime the software is opened and used fir a minute or more, or an image/video is being exported). And not just Enscape, any heavy GPU based rendering software like Lumion too causes the laptop to crash and restart. It happens in the latest version of the rendering software as well.
I can use SketchUp, Photoshop, AutoCAD and everything else normally.

[Rustys]

excuse the intrusion

1. Where are you getting the drivers from?
2. You are using the system plugged in and not off the battery?

[ceruleansky]

1. Where are you getting the drivers from?

Hi there.

1. I have an NVIDIA RTX 2060 so I downloaded the NVIDIA studio drivers from their official website. For the Intel, I used the ones on their website as well. Few of the drivers (I think small updates of Intel and NVIDIA) were downloaded through the windows update as well.
2. Regarding this - there are two instances -

• It is possible to use the rendering software on battery power (no exporting, only browsing through the 3d model), although there is a bit of a lag as compared to when it’s plugged in.
• While I’m exporting, I plug in the laptop because the time taken for exporting renders/videos on battery power is almost 2x.
  I would like to point out that I have tried both plugged in and on battery power - either way the laptop still ends up in blue screens and restarts.

[phillpower2]

I’m not sure what chipset drivers for MB are, but windows was allowed to check and update first, before anything else was installed.

This will not help as the chipset drivers have to be installed first so as to make sure that all the other drivers install properly, this would explain the BSOD but the other behaviour that you describe is typical of overheating.

Not around today as I have a wedding to attend to, Russ may be around to be able to help but if not I will be back online tomorrow.

For you to do meanwhile;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[Rustys]

Make and model of the laptop

[ceruleansky]

This will not help as the chipset drivers have to be installed first so as to make sure that all the other drivers install properly, this would explain the BSOD but the other behaviour that you describe is typical of overheating.

Oh! Okay. Should I give it another try? Somehow it doesn’t feel like it’s a software/driver related issue (purely my assumption).
Also, do you think a replacement of “thermal paste”, and opening up and cleaning the laptop internals would help? Is it possible that the GPU is overheating and causing these BSODs?

Not around today as I have a wedding to attend to, Russ may be around to be able to help but if not I will be back online tomorrow.

Oh no problem, please reply at your convenience. Thank you, and have a great time!

For you to do meanwhile;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Uhm.. Is it odd that the “Minidump” folder does not exist in C drive at all?
Something weird happened a minute ago - I searched for “Minidump” in C drive search box in case I missed it - as it was nearing the end of results (no results found BTW), the laptop crashed with a BSOD. I think it was “Critical Process Died” or so. It was odd since only Microsoft Edge and Windows explorer were open. It hasn’t happened before.
Also, before I had reinstalled windows, there were no crash dumps to be found either! Even though they were turned on in settings. I had tried using the app “Who crashed” to analyse it if possible, but it always gave an error “No crash dump found. Crash dump creation is turned on in settings.” something of that sort.

(Attaching a screenshot of the current Dump file settings)

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

Please find the log named “MTB.txt” as attached.

[ceruleansky]

Make and model of the laptop

Laptop Details:
Acer Predator Helios 300
Model Number: PH315-52-74DX
i7 9th Gen - (16 GB/1 TB HDD/256 GB SSD/Windows 10 Home/6 GB Graphics/NVIDIA GeForce RTX 2060)
1 year, 1 month+ old