Monitor losing signal in a few specific games

[accountimadetomakque]

This might be a useless additional information but, I used to be able to play those 3 games without losing signal. This problem is quite recent and only happens on those 3 games, not on any other game.

[veeg]

Are those 3 games up to date ? Also how are the temps during gaming ?

[accountimadetomakque]

Are those 3 games up to date ? Also how are the temps during gaming ?

Yes they’re all up to date. Two of them are very light so the temps are fine, one of them gets hot though, not sure how hot because I can’t check the temps properly if everytime I play it I lose signal. Do you think replacing the thermal paste would possibly fix this? Can the problem be the GPU? Remember, not only I lose signal from my monitor, I also lose signal from my keyboard sometimes and also the audio.

[accountimadetomakque]

Lost signal for the first time outside a game. I was going to the bios but the signal was lost.

[Bruce]

Just a guess but could reapplying the thermal paste in the GPU fix my losing signal problem?

Only if the GPU temperature is high and the graphics card is turning off to protect itself.

[accountimadetomakque]

Only if the GPU temperature is high and the graphics card is turning off to protect itself.

What about the CPU? I’m trying to remove the screws from the cooler but no luck so far.

[Bruce]

Sorry but I’m confused. I managed to remove Norton, but I didn’t even know I have a VPN service, can you tell me it’s name so I can look for it? Also what do you mean by disabling easy tune? I searched how to do that but all I found was how to uninstall it, not disable. And I didn’t find anything for how to disable msi afterburner scheduled tasks. Do you mean not letting it run on startup?

Sorry for the confusion, but if possible could you please give a more detailed description of the things I need to do, or maybe just link some videos? Also about the turn off xmp mode in bios step, I’m gonna try it soon. Thanks.

Your VPN network Adaptor is called Famatech Radmin
There is a service called Radmin VPN Control
And the programs lives in C:\Program Files (x86)\Radmin VPN\RvControlSvc.exe

You could uninstall the program from Programs & Features, or disable the service from Services.
To get to the first - click Start, and start typing Control, you’ll see Control Panel under Best Match, click that, and go to Programs and Features.
To go to Services, click Start, on the keyboard type Services, under Best Match click Services, find the VPN entry, double click it, select Start Type and change to Disable.

For EasyTune, you can either uninstall while you are in Programs & Features, or again click Start, type in Sched and under Best Match, click Task Scheduler, right click on EasyTune and choose Disable. Same for MSI AfterBurner.
Same for whatever else in that list you want to stop running.
Personally, at this stage for testing, I’d turn them all off.

[Bruce]

What about the CPU? I’m trying to remove the screws from the cooler but no luck so far.

Same there, only if you noticed the temps were high.
Had you been looking at the temps at all?

Also, no offence meant, but if you are a novice at tinkering with PC’s, the CPU wouldn’t be the first job I’d be recommending you tackle.
It can go pear shaped quickly (and expensively) if mucked around with.
So, by all means have a craic, it’s a good place to learn, but know your own limitations.
There is a plethora of videos on the web as well that you can watch.

[accountimadetomakque]

Same there, only if you noticed the tempos were high.
Had you been looking at the tempos at all?

Also, no offence meant, but if you are a novice at tinkering with PC’s, the CPU wouldn’t be the first job I’d be recommending you tackle.
It can go pear shaped quickly (and expensively) if mucked around with.
So, by all means have a craic, it’s a good place to learn, but know your own limitations.
There is a plethora of videos on the web as well that you can watch.

Ok then. It’s probably not that anyway since the temperature isn’t bad when I lose signal, I’m just trying to test everything. I’ll do the things you said in one of your recent messages. Also I’m going to update the BIOS tomorrow.

[Bruce]

Just to make sure, to update the bios I need to use a USB? If you have any tutorial recommendation or something like that it would be useful since I don’t know how to update it. Thanks for the help so far.

Two ways to update your BIOS, yes, with a USB stick, or via the motherboards own software called @BIOS.
I’d recommend the later.
Go to the Gigabyte website, and download the latest BIOS update, link is https://www.gigabyte.com/Motherboard...upport-dl-bios
While on the site, download the @BIOS software, link here https://www.gigabyte.com/Motherboard...ort-dl-utility
Scroll down to @BIOS and click the download icon.

Once you have both of those, go to your Downloads folder, double click @BIOS and follow the prompts.
It should install that software, once installed, click Start and find it, click it to run it and following its prompts - basically it’ll ask where is the file to use to update BIOS, tell it the Downloads folder and follow the bouncing ball.

Updating the BIOS comes with a very slight chance of making things worse, but only if you charge into it like a bull in a China shop.
So, take you time, follow the prompts, do any backups it says to do to cover yourself just in the off-chance.

In port #19 you say you lost signal when you were NOT gaming.
You don’t want that to happen during this BIOS update.
So I would be doing this from Safe Mode, but first we need to know Safe Mode is reliable, so let’s give that a practice run.
Read this Resource on what Safe Mode is and how to get into it.

[accountimadetomakque]

I did all that, disabled and uninstalled the things you told me to, updated the BIOS version and checked if it was updated and I still lose signal when opening the game. I don’t even have to play it anymore I just open it and it happens. I’ve uninstalled it once or twice to check if it would fix the problem and it didn’t. I don’t know what to do. Should I just get a better PSU? And how hard is replacing one anyway (I didn’t build the PC I just picked the hardware parts, so I don’t know how hard the process of putting the PSU is)?

[accountimadetomakque]

what temperature should make me think the CPU is the problem?

[accountimadetomakque]

GPU 43 C - 27%
MEM 2076 MB
CPU 53 C - 22%
RAM 9596 MB - 58%
That’s the temps and % use before I lost signal while in the menu of the game.

[Bruce]

Those temps are fine.
Anything over 70 degrees and you start wondering why (hot day, dust buildup, high demanding activity?) and putting in place things to counteract it.
Anything over 80-90 degrees and things start going south (BSOD, freezes, shutdowns).

So maybe the BIOS wasn’t the issue, was always worth a shot.
Maybe temps aren’t an issue.
Also maybe the PSU, but with all things computers - one can’t say they aren’t until they are tested.

If it was my PC, yes I’d be getting a better PSU.
But before I fork out money for that, I’d reload Windows from scratch, a painless, free, albeit long winded process of backing up my stuff to keep, nuking Windows from space, and reloading EVERYTHING again from scratch.
So each step is relatively easy, there just happens to be a lot of them!

[accountimadetomakque]

thanks for answering. i kept looking for answers on the internet, and found someone saying they limited their fps in the nvidia software thing, and although i didnt expect it to work, so far it worked. i played one of the games where the lost signal issue was happening today and yesterday and i didnt lose signal once. if it does happen again i will be back here (not the first time i fixed the problem for a few days and it came back), if it stays working then i come here and give a update.