Monitor losing signal in a few specific games

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  • accountimadetomakque
    PCHF Member
    • Dec 2024
    • 54

    #1

    Monitor losing signal in a few specific games

    My monitor has been going off on 3 specific games for a month now, 2 of which are very light. The message that shows up is “lost signal” and it disappears after 2 seconds, the only way to fix it is to turn off the pc and turn it on again. Sometimes it can be fixed by holding a button on the monitor for 5 seconds (the button that turns it off). That closes everything that was opened and sends me to the start screen.
    More than half of the times when I lose signal, the audio from the game stops. When it doesn’t, I try to do some action in-game (jump, run, shoot, etc) even without seeing anything, but I can’t hear the sound of any action, I can just hear other sounds that doesn’t depend on my character, which probably means my keyboard isn’t responding. Most times the audio doesn’t immediately go off, it just gets distorted to the point it’s unrecognizable. I already checked for the GPU temperature when this happens and it was fine, so heat can’t be the problem. Just to make sure I used msi afterburner and increased the speed of the fans; nothing changed. Although it was colder the signal was lost. Some of the times this happened I was in a call with a friend, and he could still hear my voice, even though there was no signal, although one of the times, his voice also got distorted and went off eventually.
    I’ve tried changing the monitor cable, added and edited TdrDelay to 60 value, did some things on the nvidia painel control and windows settings, I’ve taken the CMOS battery out, cleaned the RAM and changed slots multiple times and maybe more. None of that fixed it on long term. Taking the CMOS battery fixed it for like 2 days (its the best fix yet), but then one day that windows updated, after like 6 hours or more, signal was lost again and taking it out and putting it again does not help anymore. My PC is 1 year old and a few days.
    I apologize if something I said wasn’t clear, english is not my first language, I’ve known it for a while, but sometimes I say something wrong.
    Motherboard: B550m aorus elite
    CPU: Ryzen 5 5600x
    RAM: Two kingston RAM DDR4 HyperX Fury 8 GB
    PSU: Corsair atx 750
    SSD 2 terabytes kingston A400
    GPU: Rtx 3060
    OS: Windows 11
  • Bruce
    PCHF Member
    • Oct 2017
    • 10697

    #2
    G’day and welcome to the Forum.

    Let’s do a full workup of your system.
    No personal data is published and everything shown is safe.
    1. Download Speccy by Piriform.
      In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
      Paste that link into your post. Is Speccy safe?
    2. Download GetSystemInfo by Kaspersky.
      In GSI, click Start. (takes about 10mins)
      It makes a ZIP file on your desktop, drag that to their GSI Parser site.
      Once analysed, paste the newly created URL into your post.
    3. Download MiniToolBox by Farbar.
      In MTB, tick List Installed Programs, click Go then close the program.
      A file MTB.txt is created in the same folder, attach that to your post.
    4. Give us more info on the Power Supply Unit like make/model.

    Comment

    • accountimadetomakque
      PCHF Member
      • Dec 2024
      • 54

      #3
      Originally posted by Bruce
      G’day and welcome to the Forum.

      Let’s do a full workup of your system.
      No personal data is published and everything shown is safe.
      1. Download Speccy by Piriform.
        In Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
        Paste that link into your post. Is Speccy safe?
      2. Download GetSystemInfo by Kaspersky.
        In GSI, click Start. (takes about 10mins)
        It makes a ZIP file on your desktop, drag that to their GSI Parser site.
        Once analysed, paste the newly created URL into your post.
      3. Download MiniToolBox by Farbar.
        In MTB, tick List Installed Programs, click Go then close the program.
        A file MTB.txt is created in the same folder, attach that to your post.
      4. Give us more info on the Power Supply Unit like make/model.
      Thanks for answering. When I’m done doing those things I’ll go back here and give a update.

      Comment

      • accountimadetomakque
        PCHF Member
        • Dec 2024
        • 54

        #4
        hello, i dont know how to edit my post so ill just post this reply. http://speccy.piriform.com/results/v...VOeJNEOVblN8y1 , GetSystemInfo (GSI) Parser: PC Compatibility Checker

        Comment

        • accountimadetomakque
          PCHF Member
          • Dec 2024
          • 54

          #5
          mtb text file

          Comment

          • accountimadetomakque
            PCHF Member
            • Dec 2024
            • 54

            #6
            i dont know much else about the psu model besides that its a corsair atx 750 and that its black.

            Comment

            • veeg
              PCHF Director
              • Jul 2016
              • 8977

              #7
              Not the best psu for gaming .. For most gaming we recommend a gold standard psu with at least a 5 year warranty.

              Comment

              • accountimadetomakque
                PCHF Member
                • Dec 2024
                • 54

                #8
                Originally posted by veeg
                Not the best psu for gaming .. For most gaming we recommend a gold standard psu with at least a 5 year warranty.
                ok but do you think the psu is the problem? remember that only 3 games make the monitor lose signal, and 2 of them are light.

                Comment

                • accountimadetomakque
                  PCHF Member
                  • Dec 2024
                  • 54

                  #9
                  if someone thinks the problem is the psu, can you recommend one to me? i dont need it to be crazy good, just good enough that i wont experience problems. is a Corsair RM750e Gold good enough for that? would it fix my monitor losing signal problem?

                  Comment

                  • Bruce
                    PCHF Member
                    • Oct 2017
                    • 10697

                    #10
                    As to PSU make/model, you’ll need to take off the side cover and see the sticker.

                    Let’s see if any of the following helps.
                    From Speccy;
                    [ul]
                    [li]remove nortons, it can always be added back (use the nortons removal tool)[/li][li]remove your VPN service[/li][li]latest BIOS version is Sept '24, yours is Nov’22. Since then they have fixed vulnerabilities, released enhancements, improved stability, and added extra support for GPU’s and CPU’s[/li][li]turn off XMP mode in BIOS[/li][li]disable EasyTune and MSI AfterBurner scheduled tasks[/li][/ul]

                    Comment

                    • accountimadetomakque
                      PCHF Member
                      • Dec 2024
                      • 54

                      #11
                      Bruce:
                      There was a storm here and the power went out so I’ll do this when it’s possible. I looked at the PSU and it says Corsair CV750, is that what you needed to see?

                      Comment

                      • Bruce
                        PCHF Member
                        • Oct 2017
                        • 10697

                        #12
                        bingo (y)

                        See here; PSU Tier List rev. 17.0g - Cultists Network
                        Related Tier C - Low End, so while not bad for office PC, it’s not the best for a gaming PC.
                        So while it may not be the reason, it is certainly the low hanging fruit, backed up by the issue ONLY happening when gaming.

                        Comment

                        • accountimadetomakque
                          PCHF Member
                          • Dec 2024
                          • 54

                          #13
                          Sorry but I’m confused. I managed to remove Norton, but I didn’t even know I have a VPN service, can you tell me it’s name so I can look for it? Also what do you mean by disabling easy tune? I searched how to do that but all I found was how to uninstall it, not disable. And I didn’t find anything for how to disable msi afterburner scheduled tasks. Do you mean not letting it run on startup?

                          Sorry for the confusion, but if possible could you please give a more detailed description of the things I need to do, or maybe just link some videos? Also about the turn off xmp mode in bios step, I’m gonna try it soon. Thanks.

                          Comment

                          • accountimadetomakque
                            PCHF Member
                            • Dec 2024
                            • 54

                            #14
                            Just to make sure, to update the bios I need to use a USB? If you have any tutorial recommendation or something like that it would be useful since I don’t know how to update it. Thanks for the help so far.

                            Comment

                            • accountimadetomakque
                              PCHF Member
                              • Dec 2024
                              • 54

                              #15
                              Just a guess but could reapplying the thermal paste in the GPU fix my losing signal problem?

                              Comment

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