Password reset and notification emails are now sending correctly.
If you recently requested a password reset, please check your inbox (and spam folder just in case).
You can now reset your password and log in as normal.
Welcome back to PCHF, and thank you for your patience during our migration process!
— The PCHF Team
Welcome to PC Help Forum!
You’re viewing our community as a guest.
That means you can browse posts, but can’t yet reply or start new topics.
Join us today — it's completely free!
As a member, you'll be able to:
✅ Get personalized tech support from trusted volunteers
🦠 Work one-on-one with our Malware Removal Specialists
There is a wifi tab and going into it it’s turned on. If I click on “Show available networks” I get “No Wifi networks found”.
Yet you can print via wireless to two printers, odd :unsure:
Last software check we can do, uninstall anything that we have used as you see fit;
Post an Autoruns log for us, see here we are looking for anything that could be blocking the wireless connection, an orphaned AV driver etc;
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the “Autoruns.exe”.
3: Click on the "Hide Signed Microsoft and Windows Entries” option.
4: Go to File then to Export As or Save in some versions.
5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.
“AdobeARMservice” “Adobe Acrobat Update Service: Adobe Acrobat Updater keeps your Adobe software up to date.” “(Verified) Adobe Inc.” “c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe” “25/02/2020 21:40” “”
“Bonjour Service” “Serviço de Bonjour: Permite a configuração na rede e detecção automática de dispositivos e serviços.” “(Verified) Apple Inc.” “c:\program files\bonjour\mdnsresponder.exe” “31/08/2011 05:52” “”
“Browser” "Browser: " “” “File not found: C:\WINDOWS\System32\browser.dll” “” “”
“dbupdate” “Dropbox Update Service (dbupdate): Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it.” “(Verified) Dropbox, Inc” “c:\program files (x86)\dropbox\update\dropboxupdate.exe” “21/10/2015 18:52” “”
“dbupdatem” “Dropbox Update Service (dbupdatem): Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it.” “(Verified) Dropbox, Inc” “c:\program files (x86)\dropbox\update\dropboxupdate.exe” “21/10/2015 18:52” “”
“ESRV_SVC_QUEENCREEK” “Energy Server Service queencreek: Intel(r) Energy Checker SDK. ESRV Service queencreek” “(Verified) Intel(R) Software Development Products” “c:\program files\intel\sur\queencreek\x64\esrv_svc.exe” “16/08/2019 11:22” “”
“GoogleChromeElevationService” “Google Chrome Elevation Service: Google Chrome” “(Verified) Google LLC” “c:\program files (x86)\google\chrome\application\80.0.3987.149\elev ation_service.exe” “16/03/2020 18:53” “”
“gupdate” “Serviço Google Update (gupdate): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it.” “(Verified) Google Inc” “c:\program files (x86)\google\update\googleupdate.exe” “24/06/2019 23:43” “”
“gupdatem” “Serviço Google Update (gupdatem): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it.” “(Verified) Google Inc” “c:\program files (x86)\google\update\googleupdate.exe” “24/06/2019 23:43” “”
“HP Comm Recover” “HP Comm Recovery: Check and recover devices” “(Verified) HP Inc.” “c:\program files\hpcommrecovery\hpcommrecovery.exe” “17/12/2019 06:30” “”
“HPJumpStartBridge” “HP JumpStart Bridge: HP JumpStart Bridge” “(Verified) HP Inc.” “c:\program files (x86)\hp\hp jumpstart bridge\hpjumpstartbridge.exe” “06/10/2017 17:19” “”
“hpqcaslwmiex” “HP CASL Framework Service: HP CASL Framework Service” “(Verified) HP Inc.” “c:\program files (x86)\hp\shared\hpqwmiex.exe” “07/06/2018 08:14” “”
“HPSupportSolutionsFrameworkService” “HP Support Solutions Framework Service: This service allows for the detection of HP products and enables identification of support solutions for detected products.” “(Verified) HP Inc.” “c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe” “06/12/2019 09:51” “”
“HPWMISVC” “HPWMISVC: HP WMI Service” “(Verified) HP Inc.” “c:\program files (x86)\hp\hp system event\hpwmisvc.exe” “11/07/2017 13:26” “”
“HuaweiHiSuiteService64.exe” “HuaweiHiSuiteService64.exe: Service for runing HiSuite applications autorun.” “” “c:\program files (x86)\hisuite\handsetservice\huaweihisuiteservice6 4.exe” “25/08/2016 09:27” “”
“iaStorAfsService” “Intel(R) Optane™ Memory Service: Enables amazing system performance and responsiveness by accelerating frequently used files” “(Verified) Intel(R) Rapid Storage Technology” “c:\windows\iastorafsservice\iastorafsservice.exe” “07/08/2017 14:25” “”
“IAStorDataMgrSvc” “Intel(R) Rapid Storage Technology: Provides storage event notification and manages communication between the storage driver and user space applications.” “(Verified) Intel(R) Rapid Storage Technology” “c:\program files\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe” “09/12/2019 17:31” “”
“Intel(R) Capability Licensing Service TCP IP Interface” “Intel(R) Capability Licensing Service TCP IP Interface: Version: 1.47.715.0” “(Verified) Intel(R) Trust Services” “c:\program files\intel\icls client\socketheciserver.exe” “20/09/2017 22:17” “”
“Intel(R) SUR QC SAM” “Intel(R) SUR QC Software Asset Manager: Intel(R) SUR QC Software Asset Manager helps you keep your system up-to-date.” “(Verified) Intel(R) Software Development Products” “c:\program files\intel\sur\queencreek\updater\bin\intelsoftwa reassetmanagerservice.exe” “26/03/2019 22:15” “”
“jhi_service” “Intel(R) Dynamic Application Loader Host Interface Service: Intel(R) Dynamic Application Loader Host Interface Service - Allows applications to access the local Intel (R) DAL” “(Verified) Intel(R) Embedded Subsystems and IP Blocks Group” “c:\program files (x86)\intel\intel(r) management engine components\dal\jhi_service.exe” “25/09/2017 10:26” “”
“LMS” “Intel(R) Management and Security Application Local Management Service: Intel(R) Management and Security Application Local Management Service - Provides OS-related Intel(R) ME functionality.” “(Verified) Intel(R) Embedded Subsystems and IP Blocks Group” “c:\program files (x86)\intel\intel(r) management engine components\lms\lms.exe” “25/09/2017 10:27” “”
“MozillaMaintenance” “Mozilla Maintenance Service: The Mozilla Maintenance Service ensures that you have the latest and most secure version of Mozilla Firefox on your computer. Keeping Firefox up to date is very important for your online security, and Mozilla strongly recommends that you keep this service enabled.” “(Verified) Mozilla Corporation” “c:\program files (x86)\mozilla maintenance service\maintenanceservice.exe” “17/01/2020 20:46” “”
“NvContainerLocalSystem” “NVIDIA LocalSystem Container: Container service for NVIDIA root features” “(Verified) NVIDIA Corporation” “c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe” “24/09/2019 17:05” “”
“NvContainerNetworkService” “NVIDIA NetworkService Container: Container service for NVIDIA network features” “(Verified) NVIDIA Corporation” “c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe” “24/09/2019 17:05” “”
“RstMwService” “Intel(R) Storage Middleware Service: RPC endpoint service which allows communication between driver and Windows Store Application” “(Verified) Intel(R) Rapid Storage Technology” “c:\windows\system32\driverstore\filerepository\ia ahcic.inf_amd64_48973fc6c96c696a\rstmwservice.exe” “09/12/2019 17:33” “”
“RtkAudioService” “Realtek Audio Service: For cooperation with Realtek audio driver.” “(Verified) Realtek Semiconductor Corp.” “c:\program files\realtek\audio\hda\rtkaudioservice64.exe” “12/07/2017 10:29” “”
“SystemUsageReportSvc_QUEENCREEK” “Intel(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK: Inte(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK monitors the computer system usage and helps to improve system’s performance.” “(Verified) Intel(R) Software Development Products” “c:\program files\intel\sur\queencreek\sursvc.exe” “16/08/2019 10:54” “”
“USER_ESRV_SVC_QUEENCREEK” “User Energy Server Service queencreek: Intel(r) Energy Checker SDK. ESRV Service queencreek” “(Verified) Intel(R) Software Development Products” “c:\program files\intel\sur\queencreek\x64\esrv_svc.exe” “16/08/2019 11:22” “”
“WdNisSvc” “Windows Defender Antivirus Network Inspection Service: Helps guard against intrusion attempts targeting known and newly discovered vulnerabilities in network protocols” “(Not verified) Microsoft Corporation” “c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\nissrv.exe” “26/07/1951 02:34” “”
“WinDefend” “Windows Defender Antivirus Service: Helps protect users from malware and other potentially unwanted software” “(Not verified) Microsoft Corporation” “c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\msmpeng.exe” “04/08/1958 06:17” “”
“HKLM\System\CurrentControlSet\Services” “” “” “” “22/03/2020 01:13” “”
“dg_ssudbus” “SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.): SAMSUNG USB Composite Device Driver” “(Verified) Samsung Electronics Co., Ltd.” “c:\windows\system32\drivers\ssudbus.sys” “08/07/2019 02:21” “”
No worries, just deleted the first one as it was not what we needed.
Nothing untoward in Autoruns, the BT and Wireless drivers are there and there is nothing that is blocking the connection to the router, this suggests a hardware issue, not with your computers NIC device but with the actual router.
Have you tried a hard reset of the router.
Can you post the brand and model name or number of the router for us so we can do some research.
Yes, I did try it several times as that’s one of the prompts from windows troubleshoot.
It might also be worth mentioning that my phone and tablet connect to the router without issue. They also pick up 10 other wireless networks within range, like the desktop used to do. Now it doesn’t find a single one…
The router is what the cable company provides, says in the back it is a Hitron Technologies cve-30360 ZON.
What about a reboot of the router and first time set up.
Originally posted by kUTUSOV
It might also be worth mentioning that my phone and tablet connect to the router without issue.
I wish that you had mentioned this sooner
Is there anything that could be interfering with the NICs signal, cordless telephone, microwave oven etc, how far away is the computer from the wireless router.
it would appear that this is a common HP problem with not much help from them when looking at threads around various forums.
The acid test for the computers NIC device would be to try connecting to a wireless network somewhere else, a pain in the proverbial to do with a desktop and that is why it has been left until last to do it, that and trying a clean install of Windows is about as much as I have left I`m afraid.
What is a first time set up? A reset to factory settings? I would rather not try this, the company doesn’t share easily setting and passwords as they don’t want us messing with their devices.
The desktop is little more than a meter away with a clear line of sight. There is nothing with radio signals near it, even the power strips are about a meter away.
I did try connecting it in a different location already… I’ve rearranged the room after the problem started and the desktop is now on a different location (other side of a 5 or 6 meter long room - all this before posting here). Behaviour is the same before and after.
I also tried connecting it to my phone’s 4g hotspot… it just doesn’t see any networks…
Do you reckon changing the adaptor would solve this issue? Or would I just run against the same upstream issue?
Understand your reluctance to change anything but fwiw see info here
Btw, what company devices would you be messing with?
Originally posted by kUTUSOV
I did try connecting it in a different location already..
I meant somewhere like a family member or friends home where there is a wireless router you could try connecting to.
Do you happen to know anyone that has a wireless USB adaptor that you could borrow, with those you just pop them into a USB 2.0 port at the back of the computer and then forget about them.
Oh I meant the router. It is provided by internet/cable company and they assume it’s their stuff, you are just using it, it’s not exactly your property. AFAIK it’s very difficult (a lot say impossible) to ditch their router for a new one because they don’t tell you Vlans etc. There’re long discussions about this in national forums and I don’t know enough to tell you if they are right, I just know that I don’t know enough to mess with it
Different house or a USB adapter… that is going to be challenging, especially the latter. I won’t be able to try that any time soon with this coronavirus business going on. I’m a health professional and I have to work some late shifts, people I know are also health professionals doing their own shifts at different times…
That is typical behaviour of what we have here in the UK, we have to use routers provided by the ISP but are free to change passwords, you are right to stick with what you are comfortable with and not change passwords etc.
Thank you! So I was looking at wifi adaptors and it just occurred to me that mine has no antennas attached to it. I remember getting it to one of those repair caffes for some other thing and the guy going “why is there an earth wire here?” and ripping a wire out. I also remember the round end bits on it and at the time I didn’t know what that was.
This would explain why there is no errors with the adaptor but no signal. The thing is, how would I replace this part? Are they sold separatly and what would they be called?
Also, some Amazon seller states they need to be soldered in and that’s something I would have to look up on youtube on how to do.
The wireless/BT device in your computer does not have any antennas according to the specs here
The device is the M2 type that slots into the MB, see MB specs here note the M2 wireless lan (key A) slot, bottom left above the PCI-E slot.
If your computer is still printing using a wireless connection it proves that the wireless device is working, you could remove this device and fit your own PCI-E X1 type.
We process personal data about users of our site, through the use of cookies and other technologies, to deliver our services, personalize advertising, and to analyze site activity. We may share certain information about our users with our advertising and analytics partners. For additional details, refer to our Privacy Policy.
By clicking "I AGREE" below, you agree to our Privacy Policy and our personal data processing and cookie practices as described therein. You also acknowledge that this forum may be hosted outside your country and you consent to the collection, storage, and processing of your data in the country where this forum is hosted.
Tweet
Comment