Bluetooth not working, nor wifi. And nothing I've tried works... help!

[kUTUSOV]

Ah, and me thinking I had it…

I just have 2 PCI slots and one is disabled: https://support.hp.com/in-en/document/c05868998 (you’ll have to expand the motherboard tab to see it). I have no clue what that means, I’ve asked HP support but it wasn’t helpful.

[phillpower2]

I take it that you are still able to use the wireless printer then.

I just have 2 PCI slots and one is disabled: https://support.hp.com/in-en/document/c05868998 (you’ll have to expand the motherboard tab to see it). I have no clue what that means, I’ve asked HP support but it wasn’t helpful.

I may be able to shed some light on this with the following, the first thing will be down to cost and the second by the computer having an M2 device, the model of MB in your computer will have been used in various types of HP computer, this includes from entry level office type desktops and possibly even up to HPs attempts at gaming desktops, no PCI-E x1 slots on the board but it has a pump header that a serious gamer or overclocker would use, complete nuts if you ask me, second point is that an M2 type device can either share resources with the CPU or the GPU, your M2 device is using the resources from the second PCI-E slot, this is not always a problem and many boards allow the use of both types of device at the same time and what normally dictates this is the BIOS.

You may or may not want to try this but I would be curious to see if the second PCI-E slot would work if you tried removing the M2 device from the board and swapped the GPU from the first PCI-E slot and fitted it into the second.

[kUTUSOV]

Yes, I just had to reconnect both my printers because I got a different router and they are working just fine…

I’ll try changing the graphic card and I’ll let you know!

[phillpower2]

Meaning that the wireless device is as well.

Will look out for your next update with interest.

[phillpower2]

Any update for us? This thread will be closed if not replied to within 48hrs.