Internet cuts out

[Malnutrition]

No need to quote everytime; Give me a few to go over it.

Open elevated command and copy the command below hit enter, the open startup.txt on your desktop and post it here.

wmic startup list full >%userprofile%/desktop/startup.txt

[Malnutrition]

You have had bitdefender on the machine at one time and now have Kaspersky, which will certainly cause issues. You can reinstall Kaspersky at a later time, I’m not asking you to stop using it, as far as the other programs I am listing they are garbage software and are not needed on any computer ever. If you decide to leave the other programs that is fine by me only a suggestion, but without a doubt you need to uninstall the items in red.

Uninstall the following programs with GeekUninstaller.

[COLOR=rgb(184, 49, 47)]Bitdefender Agent (HKLM...\Bitdefender Agent) (Version: 21.0.25.55 - Bitdefender)
Bonjour (HKLM...{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
[COLOR=rgb(184, 49, 47)]Driver Booster 9 (HKLM-x32...\Driver Booster_is1) (Version: 9.3.0 - IObit)
IObit Malware Fighter 9 (HKLM-x32...\IObit Malware Fighter_is1) (Version: 9.1.1.650 - IObit)
IObit Software Updater (HKLM-x32...\IObit Software Updater_is1) (Version: 4.5.1.257 - IObit)
IObit Uninstaller 11 (HKLM-x32...\IObitUninstall) (Version: 11.5.0.3 - IObit)
[COLOR=rgb(184, 49, 47)]Kaspersky Internet Security (HKLM-x32...{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky) Hidden
Kaspersky Internet Security (HKLM-x32...\InstallWIX_{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky)
Kaspersky VPN (HKLM-x32...{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky) Hidden
Kaspersky VPN (HKLM-x32...\InstallWIX_{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky)
Wise Disk Cleaner 10.8.5 (HKLM-x32...\Wise Disk Cleaner_is1) (Version: 10.8.5 - WiseCleaner.com, Inc.)

[COLOR=rgb(250, 197, 28)][ICODE]Then reboot your machine immediately after uninstalling the software listed above, this is very important![/ICODE]

Then, install Unlocker and Everything Search engine.
Type [COLOR=rgb(184, 49, 47)]Bitdefender into the everything search engine window, and then click edit select all, right click highlighted text then select unlocker then delete.

Repeat the same for [COLOR=rgb(184, 49, 47)]Kaspersky

---

Reset your Hosts file, it isn’t listed correctly under minitoolbox log.

[ol]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][/ol]

---

After you have uninstalled the programs listed, then you will need to reset windows 10 network as you did in the first post, then test for a while before you reinstall Kaspersky. [/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[Tony_Bear]

You have had bitdefender on the machine at one time and now have Kaspersky, which will certainly cause issues. You can reinstall Kaspersky at a later time, I’m not asking you to stop using it, as far as the other programs I am listing they are garbage software and are not needed on any computer ever. If you decide to leave the other programs that is fine by me only a suggestion, but without a doubt you need to uninstall the items in red.

Uninstall the following programs with GeekUninstaller.

[COLOR=rgb(184, 49, 47)]Bitdefender Agent (HKLM...\Bitdefender Agent) (Version: 21.0.25.55 - Bitdefender)
Bonjour (HKLM...{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
[COLOR=rgb(184, 49, 47)]Driver Booster 9 (HKLM-x32...\Driver Booster_is1) (Version: 9.3.0 - IObit)
IObit Malware Fighter 9 (HKLM-x32...\IObit Malware Fighter_is1) (Version: 9.1.1.650 - IObit)
IObit Software Updater (HKLM-x32...\IObit Software Updater_is1) (Version: 4.5.1.257 - IObit)
IObit Uninstaller 11 (HKLM-x32...\IObitUninstall) (Version: 11.5.0.3 - IObit)
[COLOR=rgb(184, 49, 47)]Kaspersky Internet Security (HKLM-x32...{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky) Hidden
Kaspersky Internet Security (HKLM-x32...\InstallWIX_{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky)
Kaspersky VPN (HKLM-x32...{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky) Hidden
Kaspersky VPN (HKLM-x32...\InstallWIX_{221FA56C-0A92-4E58-98FD-CAF82237540C}) (Version: 21.2.16.590 - Kaspersky)
Wise Disk Cleaner 10.8.5 (HKLM-x32...\Wise Disk Cleaner_is1) (Version: 10.8.5 - WiseCleaner.com, Inc.)

[COLOR=rgb(250, 197, 28)][ICODE]Then reboot your machine immediately after uninstalling the software listed above, this is very important![/ICODE]

Then, install Unlocker and Everything Search engine.
Type [COLOR=rgb(184, 49, 47)]Bitdefender into the everything search engine window, and then click edit select all, right click highlighted text then select unlocker then delete.

Repeat the same for [COLOR=rgb(184, 49, 47)]Kaspersky

---

Reset your Hosts file, it isn’t listed correctly under minitoolbox log.

[ol]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][/ol]

---

After you have uninstalled the programs listed, then you will need to reset windows 10 network as you did in the first post, then test for a while before you reinstall Kaspersky.
[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(250, 197, 28)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)]
wow ok thanks Ive had Kaspersky for a few years now and not had this problem until recently so do i just use windows defender for a while ?[/color][/color][/color][/color][/color][/color]

[Malnutrition]

Sure, there may be some residual files from bitdefender conflicting with Kasperky.

Trust me, I have seen several different Antivirus cause network issues over the years, sometimes completely removing the software is what it takes to get things rolling.

No matter if you have used it for 10 years, it’s simply just what happens sometimes, I am only asking you to remove Kaspersky for a 24 hour period just to test if that is the issue. There are a few other things we can try, we just need to make sure the antivirus is not the issue.

[Tony_Bear]

Sure, there may be some residual files from bitdefender conflicting with Kasperky.

Trust me, I have seen several different Antivirus cause network issues over the years, sometimes completely removing the software is what it takes to get things rolling.

No matter if you have used it for 10 years, it’s simply just what happens sometimes, I am only asking you to remove Kaspersky for a 24 hour period just to test if that is the issue. There are a few other things we can try, we just need to make sure the antivirus is not the issue.

ok i will try all this tomorrow and let you know. a bit unsure about the elevated command bit is it different command prompt?

[Malnutrition]

https://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/

Might also be worth finding and setting the best DNS server for your machine, I have written a guide for that, but do this after you remove the programs and reset your network..

https://pchelpforum.net/r/how-to-find-the-best-dns-server-for-my-computer.221/

[Tony_Bear]

https://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/

Might also be worth finding and setting the best DNS server for your machine, I have written a guide for that, but do this after you remove the programs and reset your network..

https://pchelpforum.net/r/how-to-find-the-best-dns-server-for-my-computer.221/

Thank You so much for your help must be god knowing what you’re doing! :LOL:

[Tony_Bear]

Thank You so much for your help must be god knowing what you’re doing! :LOL:

good!

[Malnutrition]

No problem I knew what you meant.

[Tony_Bear]

No problem I knew what you meant.

Just wanted to ask you put to uninstall using geek but i have BCU uninstaller on my machine so will that do or should i use Geek?

[Malnutrition]

I have used many uninstall tools over the years, geek uninstaller is by far the best IMO. Just for this issue, please use it to remove suggested programs, it is a portable APP so you can simply drag it to the recycle bin after you use it if you do not like.

[Bruce]

@Tony Bear - you have revisited the site but not updated your thread.
do you still need help?

[Tony_Bear]

@Tony Bear - you have revisited the site but not updated your thread.
do you still need help?

Yes i am working away at the moment so am unable to do the suggestions given to me but will do by end of week

[Tony_Bear]

i have uninstalled all programs and used unlocker as instructed, this did leave somethings in bitdefnder & Kaspersky that wouldn’t delete ? I have reset network again so will now monitor. Feel a bit nervy relying on windows defender though!

[Malnutrition]

this did leave somethings in bitdefnder & Kaspersky that wouldn’t delete

Did you install everything search and unlocker to delete?

Feel a bit nervy relying on windows defender though!

No problem just do not download anything if you do, scan it at virustotal before you open it.