Internet cuts out

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  • Tony_Bear
    PCHF Member
    • Jun 2022
    • 44

    #1

    Internet cuts out

    Hi
    I have recently started losing internet for just a few seconds and is totally random as to when. I have a wired connection and noticed that when the globe appears in task bar showing connection is lost that my router light still stays green. connection goes off for around 5 seconds then reconnects. I have changed my router and put a new ethernet cable in but to no avail so could anyone advise please.
  • Malnutrition
    PCHF Moderator
    • Jul 2016
    • 7045

    #2
    Welcome to PCHF

    Windows 10 has a network reset option.

    After a reset completes make sure and reboot the machie, please update, we can troubleshoot further if needed.

    Comment

    • Tony_Bear
      PCHF Member
      • Jun 2022
      • 44

      #3
      Thanks so much for that i have done the reset as i said its random when it happens so will now wait & hope!

      Comment

      • Malnutrition
        PCHF Moderator
        • Jul 2016
        • 7045

        #4
        Ok, if it cuts out again, then I will need to see what is going on with the machine via this tool. So if it cuts out again, just download and run this tool, post the log.

        Please downloaded MINITOOLBOX unzip to your desktop and run it as admin.

        Checkmark following boxes:

        Flush DNS
        Reset FF proxy Settings
        Reset Ie Proxy Settings
        Report IE Proxy Settings
        Report FF Proxy Settings
        List content of Hosts
        List IP configuration
        List Winsock Entries
        List last 10 Event Viewer log
        List Installed Programs
        List Users, Partitions and Memory size
        List Devices (problems only)

        Click Go and Attach the log in your reply.


        Comment

        • Tony_Bear
          PCHF Member
          • Jun 2022
          • 44

          #5
          will do and thanks again

          Comment

          • Tony_Bear
            PCHF Member
            • Jun 2022
            • 44

            #6
            Originally posted by Malnutrition
            Ok, if it cuts out again, then I will need to see what is going on with the machine via this tool. So if it cuts out again, just download and run this tool, post the log.

            Please downloaded MINITOOLBOX unzip to your desktop and run it as admin.

            Checkmark following boxes:

            Flush DNS
            Reset FF proxy Settings
            Reset Ie Proxy Settings
            Report IE Proxy Settings
            Report FF Proxy Settings
            List content of Hosts
            List IP configuration
            List Winsock Entries
            List last 10 Event Viewer log
            List Installed Programs
            List Users, Partitions and Memory size
            List Devices (problems only)

            Click Go and Attach the log in your reply.


            Comment

            • Malnutrition
              PCHF Moderator
              • Jul 2016
              • 7045

              #7
              Ok, has it cut out? If so run the tool and post the log.

              Comment

              • Tony_Bear
                PCHF Member
                • Jun 2022
                • 44

                #8
                Originally posted by Malnutrition
                Ok, has it cut out? If so run the tool and post the log.
                yes it did i sent attachment but it says has to be approved first?

                Comment

                • Malnutrition
                  PCHF Moderator
                  • Jul 2016
                  • 7045

                  #9
                  Can you resend it, or copy and paste.

                  Comment

                  • Tony_Bear
                    PCHF Member
                    • Jun 2022
                    • 44

                    #10
                    Originally posted by Malnutrition
                    Malnutrition:
                    Ok, has it cut out? If so run the tool and post the log.
                    keep getting error message when trying to send

                    Comment

                    • Tony_Bear
                      PCHF Member
                      • Jun 2022
                      • 44

                      #11
                      Oops! We ran into some problems. Please try again later. More error details may be in the browser console.

                      Comment

                      • Malnutrition
                        PCHF Moderator
                        • Jul 2016
                        • 7045

                        #12
                        Try refreshing the page with F-5 if that fails then… Use this site, and then send me the link to it.

                        Comment

                        • Tony_Bear
                          PCHF Member
                          • Jun 2022
                          • 44

                          #13
                          Originally posted by Malnutrition
                          Try refreshing the page with F-5 if that fails then… Use this site, and then send me the link to it.

                          [ATTACH type=β€œfull” alt=β€œCapture.PNG”]9952[/ATTACH]
                          How do i send you the link ? sorry im not very good at all this!

                          Comment

                          • Malnutrition
                            PCHF Moderator
                            • Jul 2016
                            • 7045

                            #14
                            No problem, just copy the URL after you have generated the paste, then post the url here. But try refreshing the page here and paste it here first, I think it’s a forum bug not you. If not then just use pastebin.

                            [ATTACH type=β€œfull” alt=β€œCapture.PNG”]9953[/ATTACH]

                            Comment

                            • Tony_Bear
                              PCHF Member
                              • Jun 2022
                              • 44

                              #15
                              Originally posted by Malnutrition
                              No problem, just copy the URL after you have generated the paste, then post the url here. But try refreshing the page here and paste it here first, I think it’s a forum bug not you. If not then just use pastebin.

                              [ATTACH type=β€œfull” alt=β€œCapture.PNG”]9953[/ATTACH]
                              Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

                              Comment

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