Computer has started to lock up

[jxdama]

Ran by john (administrator) on 03-12-2024 at 19:30:57
Running from “C:\Users\john\Downloads”
MicrosMiniToolBox by Farbar Version: 13-05-2022
oft Windows 11 Home (X64)
Model: HP Desktop M01-F3xxx Manufacturer: HP
Boot Mode: Normal

---

=========================== Installed Programs ============================

ExpressVPN (HKLM-x32...{c921d3a3-4464-48b6-939a-c22ccb904f53}) (Version: 10.28.0.19 - ExpressVPN)
ExpressVPN (HKLM-x32...{E5B9C3E5-889C-4F22-A959-F4B8778D7844}) (Version: 10.28.0.19 - ExpressVPN) Hidden
HP Documentation (HKLM...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
Microsoft 365 - en-us (HKLM...\O365HomePremRetail - en-us) (Version: 16.0.18129.20158 - Microsoft Corporation)
Microsoft OneNote - en-us (HKLM...\OneNoteFreeRetail - en-us) (Version: 16.0.18129.20158 - Microsoft Corporation)
Microsoft Teams Meeting Add-in for Microsoft Office (HKLM...{A7AB73A3-CB10-4AA5-9D38-6AEFFBDE4C91}) (Version: 1.24.28402 - Microsoft)
Microsoft Update Health Tools (HKLM...{C6FD611E-7EFE-488C-A0E0-974C09EF6473}) (Version: 5.72.0.0 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM...\Mozilla Firefox 133.0 (x64 en-US)) (Version: 133.0 - Mozilla)
Mozilla Maintenance Service (HKLM...\MozillaMaintenanceService) (Version: 113.0.2 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM...{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.18129.20100 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM...{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.18129.20158 - Microsoft Corporation) Hidden
Update Installer for WildTangent Games App (HKLM-x32...{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version: - gamigo, Inc.) Hidden
Vacation Adventures: Park Ranger 11 Collector’s Edition (HKLM-x32...\WTA-85a07164-0f1b-4f3f-ad05-ed5bf20a10dc) (Version: 7.0.0.650 - WildTangent) Hidden
WildTangent Games (HKLM-x32...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.83 - WildTangent)
WildTangent ShortcutProvider (HKLM-x32...{80831F60-19D7-43B3-A60C-5CAF8C478DF6}) (Version: 7.0.0.710 - WildTangent) Hidden
[HEADING=1]Packages:[/HEADING]
AMD Radeon Software → C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr 4m [2024-09-02] (Advanced Micro Devices Inc.) [Startup Task]
Copilot → C:\Program Files\WindowsApps\Microsoft.Copilot_1.1.9.0_neutra l__8wekyb3d8bbwe [2024-11-16] (Microsoft Corporation)
Cortana → C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1 005.0_x64__8wekyb3d8bbwe [2023-08-10] (Microsoft Corporation)
HP Audio Center → C:\Program Files\WindowsApps\AD2F1837.HPAudioCenter_1.47.308. 0_x64__v10z8vjag6ke6 [2024-12-02] (HP Inc.)
HP Enhanced Lighting → C:\Program Files\WindowsApps\AD2F1837.HPEnhance_1.4.4.0_x64__ v10z8vjag6ke6 [2024-08-14] (HP Inc.)
HP PC Hardware Diagnostics Windows → C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnostics Windows_2.6.3.0_x64__v10z8vjag6ke6 [2024-09-21] (HP Inc.)
HP Privacy Settings → C:\Program Files\WindowsApps\AD2F1837.HPPrivacySettings_1.3.7 .0_x64__v10z8vjag6ke6 [2023-08-14] (HP Inc.)
HP QuickDrop → C:\Program Files\WindowsApps\AD2F1837.HPQuickDrop_2.5.10921.0 _x64__v10z8vjag6ke6 [2023-05-25] (HP Inc.)
HP Smart → C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_156.1. 1125.0_x64__v10z8vjag6ke6 [2024-10-12] (HP Inc.)
HP Support Assistant → C:\Program Files\WindowsApps\AD2F1837.HPSupportAssistant_9.40 .48.0_x64__v10z8vjag6ke6 [2024-11-20] (HP Inc.)
HP System Event Utility → C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_2. 1.4.0_x64__v10z8vjag6ke6 [2024-10-31] (HP Inc.)
Microsoft Family → C:\Program Files\WindowsApps\MicrosoftCorporationII.Microsoft Family_0.2.40.0_x64__8wekyb3d8bbwe [2023-09-25] (Microsoft Corp.)
Microsoft Teams → C:\Program Files\WindowsApps\MSTeams_24295.605.3225.8804_x64_ _8wekyb3d8bbwe [2024-11-20] (Microsoft) [Startup Task]
Microsoft Whiteboard → C:\Program Files\WindowsApps\Microsoft.Whiteboard_54.20907.56 7.0_x64__8wekyb3d8bbwe [2024-09-12] (Microsoft Corporation)
Microsoft.WindowsAppRuntime.CBS → C:\windows\SystemApps\Microsoft.WindowsAppRuntime. CBS_8wekyb3d8bbwe [2024-11-13] (Microsoft Corporation)
Microsoft.WindowsAppRuntime.CBS.1.6 → C:\windows\SystemApps\Microsoft.WindowsAppRuntime. vNext.CBS_8wekyb3d8bbwe [2024-10-08] (Microsoft Corporation)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME → C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssi st_2.0.32.0_x64__8wekyb3d8bbwe [2024-09-12] (Microsoft Corp.)
ms-resource://MicrosoftWindows.CrossDevice/CrossDevice.Core/Resources/PackageName → C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.2 4102.48.0_x64__cw5n1h2txyewy [2024-11-24] (Microsoft Windows) [Startup Task]
ms-resource:AppStoreName → C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.3. 4.0_x64__8wekyb3d8bbwe [2024-12-03] (Microsoft Corporation)
ms-resource:AppStoreName → C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.5. 3.0_x64__8wekyb3d8bbwe [2024-11-09] (Microsoft Corporation)
ms-resource:AppStoreName → C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1900 .687.0_x64__8wekyb3d8bbwe [2024-11-20] (Microsoft Corporation)
ms-resource:AppTitle → C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.251.345 .0_x64__zpdnekdrzrea0 [2024-11-22] (Spotify AB) [Startup Task]
ms-resource:AppxManifest_DisplayName → C:\Windows\SystemApps\Microsoft.Windows.PrintQueue ActionCenter_cw5n1h2txyewy [2024-05-14] (Microsoft Corporation)
ms-resource:Clipchamp/AppName → C:\Program Files\WindowsApps\Clipchamp.Clipchamp_3.1.11920.0_ neutral__yxz26nhyzhsrt [2024-11-12] (Microsoft Corp.)
ms-resource:gameName → C:\Program Files\WindowsApps\26720RandomSaladGamesLLC.3899848 563C1F_1.0.137.0_x64__kx24dqmazqk8j [2024-11-16] (Random Salad Games LLC)
ms-resource:OEMAppName → C:\Program Files\WindowsApps\C27EB4BA.DropboxOEM_23.4.27.0_x6 4__xbfy0k16fey96 [2024-08-01] (Dropbox Inc.)
ms-resource:ProductPkgDisplayName → C:\windows\SystemApps\MicrosoftWindows.Client.Core _cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
myHP → C:\Program Files\WindowsApps\AD2F1837.myHP_39.52446.140.0_x64 __v10z8vjag6ke6 [2024-11-27] (HP Inc.) [Startup Task]
OMEN Gaming Hub → C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_1101. 2411.3.0_x64__v10z8vjag6ke6 [2024-11-12] (HP Inc.) [Startup Task]
Outlook for Windows → C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.20 24.214.400_x64__8wekyb3d8bbwe [2024-03-08] (Microsoft Corporation)
Widgets Platform Runtime → C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime _1.6.1.0_x64__8wekyb3d8bbwe [2024-10-29] (Microsoft Corporation)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Acc ountsService_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Des ktopSpotlight_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Iri sService_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Rul esEngine_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Spe echRuntime_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\LKG\MicrosoftWindows.LKG.Twi nSxS_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
Windows Feature Experience Pack → C:\windows\SystemApps\MicrosoftWindows.Client.File Exp_cw5n1h2txyewy [2024-11-13] (Microsoft Windows)
WindowsAppRuntime.1.1 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_ 1005.616.1651.0_x64__8wekyb3d8bbwe [2023-09-25] (Microsoft Corporation)
WindowsAppRuntime.1.1 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_ 1005.616.1651.0_x86__8wekyb3d8bbwe [2023-09-25] (Microsoft Corporation)
WindowsAppRuntime.1.2 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_ 2000.802.31.0_x64__8wekyb3d8bbwe [2023-05-26] (Microsoft Corporation)
WindowsAppRuntime.1.2 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_ 2000.802.31.0_x86__8wekyb3d8bbwe [2023-05-26] (Microsoft Corporation)
WindowsAppRuntime.1.3 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_ 3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-28] (Microsoft Corporation)
WindowsAppRuntime.1.3 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_ 3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-28] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_ 4000.1309.2056.0_x64__8wekyb3d8bbwe [2024-09-10] (Microsoft Corporation)
WindowsAppRuntime.1.4 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_ 4000.1309.2056.0_x86__8wekyb3d8bbwe [2024-09-10] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.119.156.0_x64__8wekyb3d8bbwe [2024-05-08] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.159.55.0_x64__8wekyb3d8bbwe [2024-06-15] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.178.1908.0_x64__8wekyb3d8bbwe [2024-07-16] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.214.1843.0_x64__8wekyb3d8bbwe [2024-08-16] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.275.500.0_x64__8wekyb3d8bbwe [2024-10-19] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.311.2039.0_x64__8wekyb3d8bbwe [2024-11-18] (Microsoft Corporation)
WindowsAppRuntime.1.5 → C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_ 5001.311.2039.0_x86__8wekyb3d8bbwe [2024-11-18] (Microsoft Corporation)

**** End of log ****

[jxdama]

I will work on num 2 later. I got the mcafee out and did num 3 mini toolbox

[jxdama]

There is another black box in the surge protector hooked into the cox cable router if thats the power supply. I cant see any writing on it but its quite a few years old.

[Bruce]

We are moving forward - congrats!

Let’s get another Speccy report and check the McAfee status.
And remove those items mentioned in post #23.

The power supply is inside the case, the outside stuff is power to the PC, the inside power supply is the power to the electronics. This would be good to know what it is, as an old, or poor model, or faulty unit may explain your issues. But if you can’t, that’s fine. Same for the memory.

The process we are trying to follow at the moment is to get to machine to a normal state (as much as possible) - that is, all the low hanging fruit which stands out can be addressed in the hopes it may be the root cause.
And if it proves not to be, we have at least eliminated the obvious.

Having two sticks of memory of different types is know to cause some issues and should be avoided if possible.
Your two may be similar enough, but they aren’t identical.
It will only be after one is removed that we’ll know if they are an issue.

Try the above and run the PC for a couple of days.
Have the lock ups still been occurring, and if so, how often?

[jxdama]

http://speccy.piriform.com/results/keORLzBDX2JsaHgeNWtB2Zi

[jxdama]

Looks like MACAFEE is still there. It hasnt locked for a few days and it appears the cursor is moving faster since i put in the new keyboard.

[jxdama]

Im not paying anything for macafee, it was on the comp when it was set up and another person here helped me to get rid of it right after we set up the comp. Peter Oz helped me 5 hours that night setting it up because right at the start there was no place to hook it up to cox cable. He told me to hit F10 and then gave me a bunch of instructions after that. He was great. I had to keep unplugging the new comp from the modem and plugging back in the old comp so he could tell me what to do. I dont think the old comp will work anymore though.

Macafee just doesnt want to leave me.

[jxdama]

I may not be here tomorrow as i have 2 doc appts. I will see how it goes.

[Bruce]

All good.
Get back to us when you can.

McAfee we’ll just put down to sh!t happens.

[jxdama]

I removed wild tangent games last night but i stopped because i got a message on my phone saying my microsoft account verification code is 2155. I dont know why i got it. Nothing about Microsoft popped up on my computer.

[jxdama]

I think i have done something to the computer. Where it says get the latest updates as soon as they are available it was set on off so i turned it back to on. Should i do that? Also somehow it is saying updates are paused 1 week till 12/12/2024. Is that what it should say? If i click the pause update arrow it just goes to extend for 1 week, 2 weeks 3 weeks. I cant end the pause so i guess it will last till 12/12. The update im doing now i had to do manually because i saw the update thing was showing an update down in the bottom right but it wasnt updating like normal when i do a restart or turn off the comp.

[ATTACH type=“full” alt=“1733437459631.webp”]14726[/ATTACH]

[Bruce]

Getting the latest updates is up to you, I have mine enabled.
Microsoft’s theory behind offering that option is for those you don’t want to get the latest, potentially not thoroughly tested, updates.
Disabling that option means by the time you are eligible to install that update, about a month has past and if the update was flaky, there may have been a fix for it by the time you go to install it.

As to the pausing of updates, it is really saying “click here to pause for one week?”.
They haven’t been paused yet as shown by that current update being downloaded.

[jxdama]

Getting the latest updates is up to you, I have mine enabled.
Microsoft’s theory behind offering that option is for those you don’t want to get the latest, potentially not thoroughly tested, updates.
Disabling that option means by the time you are eligible to install that update, about a month has past and if the update was flaky, there may have been a fix for it by the time you go to install it.

As to the pausing of updates, it is really saying “click here to pause for one week?”.
They haven’t been paused yet as shown by that current update being downloaded.

It is already paused for one week. I didnt do it though. I was clicking around to change it and one of the clicks came up with the thing saying its paused till 12/12/2024. I havent done num 2 yet but i did uninstall wild tangent games and thats when i got the message on my hpone with the micro-soft acct verification code. Do you recommend leaving the get latest updates thing on or off? If it was set on off all the time why was i getting updates all the time and they would automatically update doing a restart or when i turned off the comp?

[jxdama]

Getting the latest updates is up to you, I have mine enabled.
Microsoft’s theory behind offering that option is for those you don’t want to get the latest, potentially not thoroughly tested, updates.
Disabling that option means by the time you are eligible to install that update, about a month has past and if the update was flaky, there may have been a fix for it by the time you go to install it.

As to the pausing of updates, it is really saying “click here to pause for one week?”.
They haven’t been paused yet as shown by that current update being downloaded.

I saw the circle thing saying there was an update in the bottom right. Normally i would restart and the update happens. But not this time. I had to click check for updates then when it found the update i had to click install. Never had to do that before.

[Bruce]

My recommendation would be to turn that feature on, get the latest updates as soon as they are available.

As to the pause issue, click [COLOR=rgb(44, 130, 201)]Pause for 1 week, you’ll see it change to [COLOR=rgb(44, 130, 201)]Extend for 1 week and up the top, you’ll see [COLOR=rgb(44, 130, 201)]Resume Updates.
Click that and it’ll check for updates and reset the pause back to Pause for 1 week.
Again, it hasn’t actually paused anything, just asking if you would like to - so don’t press it again. [/COLOR][/COLOR][/COLOR]