Computer has started to lock up

[Bruce]

Some quick notes from Speccy;
[ul]
[li]you are using two antivirus programs, Defender and McAfee - remove McAfee (it can always be added later)[/li][li]you have a 4GB and a 8GB stick of memory that aren’t the same - remove the 4GB for now[/li][/ul]
While these may not be the issue, or may not help, they are at least things to cross off the list.

[jxdama]

Some quick notes from Speccy;
[ul]
[li]you are using two antivirus programs, Defender and McAfee - remove McAfee (it can always be added later)[/li][li]you have a 4GB and a 8GB stick of memory that aren’t the same - remove the 4GB for now[/li][/ul]
While these may not be the issue, or may not help, they are at least things to cross off the list.

If you look thru the thread i had Rusty’s help in removing Mcaffee

[EMBED content=“post-177190”]https://pchelpforum.net/threads/how-to-remove-pre-installed-anti-virus.86920/page-5#post-177190[/EMBED]

[jxdama]

Macafee isnt showing up in my programs and features

[jxdama]

[ATTACH type=“full” size=“1920x1080”]14715[/ATTACH]

[ATTACH type=“full” size=“1920x1080”]14716[/ATTACH]

Thats the whole sceen when i click the link. I dont see start.

[jxdama]

These are my programs and fEATURES

[ATTACH type=“full” size=“1920x1080”]14717[/ATTACH]

[jxdama]

Maybe we should figure out how to do step 2,kaspersky. I dont know how to get rid of the 4G thing and i get confcused when too many things go wrong, being old doesnt help , lol. I also need a new keyboard because the F key is sticking.

[jxdama]

Is it possible the F key sticking is the problem? It started sticking about a week ago

[Bruce]

If sticky keys are an issue, replace the keyboard, that’ll prove it quick smart.

The system is showing McAfee, so it’s got it’s fingers in there somewhere.
The Mcafee Removal Tools is here
Make sure you have disabled the auto-renew feature, click here for steps.

Also, from your Programs & Features list, remove; (don’t forget the MTB report from post #2)
[ul]
[li]HP Documentation[/li][li]ExpressVPN (can re-install later)[/li][li]HP Connection Optimiser[/li][li]WildTagnet Games[/li][li]Mozilla Maintenance[/li][/ul]
As to GSI;
[ul]
[li]Download it from here[/li][li]Go to the downloaded file and start it, it’ll be called something like GSI-6.2.2.66.exe - on [COLOR=rgb(65, 168, 95)]that popup window (not the website you have shown in your shots) you will find Start at the bottom of that popped up window[/li][li]It makes a ZIP file on your desktop, now go to their GSI Parser site, and drag that desktop zip file to the page where it says “drag and drop files here”[/li][li]Once analysed, paste the newly created URL into your post[/li][/ul][/COLOR]

[jxdama]

I did the kaspersky thing but it asks me if im sure i want to replace the John desktop something with another file. Why do i want to do that and will it mess up the computer?

[jxdama]

Im a nervous wreck. The mcAFEE thing wont work. It installs just fine but then it asks me 10 times to enter a different security code. everytime i do it asks again and again.

[jxdama]

I tried again and i did it twelve times and everytime i enter the code it just goes to enter another code.

[jxdama]

On a positive note i replaced the keyboard and it appears the cursor is moving faster if that means anything. I feel stupid because when i read thru threads here the people needing help seem to know how to do things, but i dont. Sorry.

[Bruce]

Kaspersky is probably just saying there is already a file on your desktop and if you want to replace it - we do.

The security code the removal tool shows is case sensitive, you need to enter exactly what it wants.
I just tried myself, took 3 times before I got it right.
So keep repeating until you either get lucky or it eventually shows a code that can easily be recognised as upper and lower case characters.

It would be great to get rid of McAfee once and for all! (y)
If you haven’t already done so, make sure you log onto your McAfee account and disable the auto-renew payments otherwise they will still charge your credit card.

Any luck removing the 4GB memory stick?
You will need to open the case up (with the PC turned off but still plugged in as this will earth it for you).
Locate the memory sticks, and find the 4GB one, you’ll probably have to remove both to read their labels to identify which is which.
Note the orientation of how they sat in the slot, they only go in one way and have a groove in them to stop them going in the wrong way.

And finding the model/model of the power supply?
Whie the case is open, this would be a good time to look at the label on the power supply, which will be a large metal box within the case.

And running the MTB tool?
This will give us a snapshot of all the programs install on the PC.

What you may like to try is taking a step back and doing these steps just one at a time.
Don’t look at the whole picture, it may be too daunting.
Focus on one task at a time, get your issues/results organised, and post your findings in one post.

Also realise, if things are out of your depth, and you feel unsure - it is never a bad thing to throw your hands up and get help.
You don’t know what you don’t know and we have all been there - done that.

[jxdama]

I did the mcafee thing. Thanks. Asfar as the power supply its very confusing with all the wires and plugins in my surge protector but i think its the thing that says insignia if that makes sense but it seems to be going to the speaker. I have no idea how old it is but i set the comp up on may 05 2023

[jxdama]

Any luck removing the 4GB memory stick?
You will need to open the case up (with the PC turned off but still plugged in as this will earth it for you).
Locate the memory sticks, and find the 4GB one, you’ll probably have to remove both to read their labels to identify which is which.
Note the orientation of how they sat in the slot, they only go in one way and have a groove in them to stop them going in the wrong way.

No way i can do this. Im not even sure how to open up the computer much less mess around with the insides. I have palsy in my right hand so that would be hard even if i knew what i was doing. I had a friend who died a few years ago who knew everything about computers but he cant help now. I would have to pay for anyone else to help.