Windows 10 doesn't boot or freezes (been working on this for a while...)

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  • TheDiagGuy
    PCHF Member
    • Jul 2019
    • 114

    #46
    They show up on the desktop, but I’ve never tried to access them.
    I know you’re reluctant to recommend a part replacement as there hasn’t been any solid proof, but with all things considered does it seem like it most likely would be the motherboard?
    I’m looking into getting another 970 MOBO today, and I’ll breadboard with it later tonight since my tower is a micro ATX and the other board is ATX

    Comment

    • phillpower2
      PCHF Administrator
      • Sep 2016
      • 15206

      #47
      The fact that the both storage devices show up on the desktop in Linux is a good sign but even better if you can access the data on them.

      Entirely up to yourself of course with any testing or purchasing but the latter is always a last resort with me.

      Get back to us regarding accessing the drives in Linux and we will go from there, no point in me waffling on atm.

      Comment

      • TheDiagGuy
        PCHF Member
        • Jul 2019
        • 114

        #48
        Had my wife Facetime me and help out. Had her connect power then put the Linux USB in a 2.0 on the back and boot. It booted and II can access the drives in Linux. Restarted once and it booted back into Linux. Had her shut down and remove Linux USB. Booted and had her change boot order in the BIOS to boot to SSD first. Repeats same issue as before Boot>GPU>BIOS>Black screen>GPU>BIOS>Black screen. Had her shut it down.

        Comment

        • phillpower2
          PCHF Administrator
          • Sep 2016
          • 15206

          #49
          This is looking like it could be Windows related.

          What I suggest, back up what you need from the SSD, download a fresh Windows ISO to an appropriate capacity USB thumb drive and then clean install it to the SSD but this time having made sure that it is installed in UEFI mode, if all goes well reinstall the drivers for the MB and starting with the chipset drivers first.

          Test then post back with an update for us.

          Comment

          • TheDiagGuy
            PCHF Member
            • Jul 2019
            • 114

            #50
            Okay, I actually just bought a new SSD for another build I’m working on, so I’ll do it with that one because ultimately I want the SSD thats in the rig in question to go into my new rig. I’ll do that first thing when I get home. Already got an ISO made, and I’ll make sure to install Windows through UEFI. And I apologize in advance cause there’s gonna be another post after this one lol.

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #51
              Originally posted by TheDiagGuy
              Already got an ISO made,
              Only use this ISO if it is not the same one that has been installed on the present SSD.

              Comment

              • TheDiagGuy
                PCHF Member
                • Jul 2019
                • 114

                #52
                It’s not. I just made it last night.

                Comment

                • phillpower2
                  PCHF Administrator
                  • Sep 2016
                  • 15206

                  #53
                  (y)

                  Comment

                  • TheDiagGuy
                    PCHF Member
                    • Jul 2019
                    • 114

                    #54
                    Installed my new SSD in the rig.
                    Attached ISO USB.
                    Booted rig.
                    Changed boot order to UEFI boot off of USB.
                    Began to install Windows.
                    Setup had PC restart.
                    Computer didn’t boot.
                    Tried to force off.
                    Shut off but turned itself back on.
                    Tried to force off again.
                    Shut off and turned itself back on.
                    Repeat three times. Sit down to start typing.
                    GPU splash comes up and it freezes on MOBO splash. (I was hitting F2 to get into the BIOS and nothing was happening)
                    Restarts on it’s own.
                    Boots into β€œASRock” with spinning dots on bottom for several minutes.
                    Restarts again and finishes installing Windows.
                    Now currently installing drivers for GPU and the Chipset.
                    Restarted fine.
                    Installed more updates.
                    Went to install the cumulative update 2019-07 for 1903.
                    Blue Screen of Death
                    Reboots.
                    Attempt to reinstall 2019-07.
                    Restart after successful installation.
                    BSOD.
                    Restart.
                    MOBO installs updates
                    Restarts.
                    Windows installs updates.
                    Made it to the desktop.
                    Check for more updates. None.
                    Reboot for the hell of it.
                    Now noticing that there is an additional step when booting versus with the old SSD.
                    It spends a second on a screen with β€œASRock” with the spinning dots now after the MOBO splash screen.
                    I’m assuming this is because of the UEFI install? because I’ve never seen it do this before in the entire time I’ve had the rig.
                    Attempted to shut down for the night.
                    Restarted on its own.
                    Went into BIOS and now I see β€œWindows Boot Manager” 1st in the boot order.
                    Attempt to put SSD in top spot.
                    Gives error saying needs installation media.
                    Power down rig.
                    Actually shuts off.
                    Power on.
                    Change boot order back to β€œWindows Boot Manager” 1st.
                    Restart and boots to Windows.
                    Attempt to shut down.
                    Reboots itself.
                    Google search. Turned off fast startup.
                    Finally shut off.
                    Will report in tomorrow to see if it boots on first try. I have a feeling it will.

                    Thanks for all your help by the way!

                    Comment

                    • phillpower2
                      PCHF Administrator
                      • Sep 2016
                      • 15206

                      #55
                      Thanks for the very thorough update (y)
                      Originally posted by TheDiagGuy
                      Went to install the cumulative update 2019-07 for 1903.
                      Blue Screen of Death
                      Many folk (including me) have and are still having problems with this update and many of them are related to graphics drivers, your BSOD in case you are not aware is related to Nvidea drivers.

                      Will look out for your next update and you are welcome btw

                      Comment

                      • TheDiagGuy
                        PCHF Member
                        • Jul 2019
                        • 114

                        #56
                        I booted it this morning and it booted right up. I then powered down attached my 1TB HDD and it still booted.
                        I haven’t had a hiccup since. No BSOD either now.
                        I’ll check again tonight to see if it boots right up, but I think the UEFI install of Windows was the fix.

                        Question:
                        I’m about to put together a new rig with a MSI z370-A Pro and a 9th gen Intel i5 9400k, should the UEFI install of Windows be the go-to for all Windows installs?

                        Now my only issue is the power button not giving me a regular shut down.
                        I press (not hold) it and nothing happens after I turned off β€œFast Boot” whereas before I turned off β€œFast Boot” when I would press the button it would shut down normally, but then turn right back on.
                        Should I start a new thread for this?

                        Comment

                        • phillpower2
                          PCHF Administrator
                          • Sep 2016
                          • 15206

                          #57
                          If the computer boots up without issue the next time that you power up from a cold boot, the first thing that I suggest that you do is create a new system restore point

                          UEFI is the way to go with all new installs.

                          For any issues unrelated to this one please do start a new thread, going off topic is frowned upon as it can become confusing.

                          [COLOR=rgb(41, 105, 176)]NB: Not finding any i5 9400K CPU btw..[/COLOR]

                          Comment

                          • TheDiagGuy
                            PCHF Member
                            • Jul 2019
                            • 114

                            #58
                            My bad, I meant 9400F Lol. The one that doesn’t have onboard graphics.
                            I’ll post tonight with the results from a cold boot, and I’ll make sure to make a restore point.

                            Comment

                            • phillpower2
                              PCHF Administrator
                              • Sep 2016
                              • 15206

                              #59
                              Be careful if purchasing the CPU and MB out of the box new as a BIOS update for the MB may be required before it will be able to recognise a 9th generation CPU, this is something quite common with MBs that are 8th and 9th generation compatible.

                              Comment

                              • TheDiagGuy
                                PCHF Member
                                • Jul 2019
                                • 114

                                #60
                                I was reading that.. I put the build together on PCPartpicker and they warned of that, but according to the website for the motherboard, it supports 9th gen processors. And upon further reading it says update the BIOS to support 9th gen CPU’s… looks like I need another CPU lol just to update… yay…

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