Solved Virus/malware or something else? Keyboard issue

[Goldfish]

Here are chkdsk and SecurityScan.
I deleted DiagTrack and GWX.
I tried to delete DiagTrack using Unlocker, except for diagtrack.dll in this folder which will delete during resstart:
C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23548_none_fe85f3f036beb743

====================================================================================

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 07/03/2017 08:17:01 >------
Category: 0
Computer Name: goldfish-VAIO
Event Code: 1001
Record Number: 300904
Source Name: Microsoft-Windows-Wininit
Time Written: 03-07-2017 @ 03:16:53
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x1a548.
447232 file records processed. File verification completed.
3144 large file records processed. 0 bad file records processed.

0 EA records processed. 61 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
543854 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
447232 file SDs/SIDs processed. Cleaning up 2653 unused index entries from index

$SII of file 0x9.
Cleaning up 2653 unused index entries from index $SDH of file 0x9.
Cleaning up 2653 unused security descriptors.
CHKDSK is compacting the security descriptor stream
48312 data files processed. CHKDSK is verifying Usn Journal...
36234936 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
447216 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
45760340 free clusters processed. Free space verification is complete.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

476053527 KB total disk space.
292228528 KB in 336003 files.
217276 KB in 48315 indexes.
0 KB in bad sectors.
566359 KB in use by the system.
65536 KB occupied by the log file.
183041364 KB available on disk.

4096 bytes in each allocation unit.
119013381 total allocation units on disk.
45760341 allocation units available on disk.

Internal Info:
00 d3 06 00 46 dd 05 00 6c 5b 0a 00 00 00 00 00 ....F...l[......
bf bc 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 ....=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------

=========================================================================

SecurityCheck by glax24 & Severnyj v.1.4.0.46 [22.09.16]

WebSite: www.safezone.cc
DateLog: 07.03.2017 08:33:49
Path starting: C:\Users\goldfish\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: goldfish
VersionXML: 3.98is-04.03.2017
___________________________________________________________________________

Windows 7(6.1.7601) Service Pack 1 (x64) HomePremium Lang: English(0409)
Installation date OS: 23.09.2010 18:29:15
LicenseStatus: Windows(R) 7, HomePremium edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [454 Gb] Used: [280.4 Gb] Free: [173.6 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.0.9600.18537
User Account Control enabled
Notify before download
Date install updates: 2017-03-05 10:13:18
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service is running
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2010 x86 v.14.0.7015.1000
---------------------------- [ Antivirus_WMI ] ----------------------------
Avira Antivirus (enabled and up to date)
Malwarebytes (disabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Avira Antivirus (enabled and up to date)
Malwarebytes (disabled and up to date)
Windows Defender (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Avira Antivirus v.15.0.25.154
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes version 3.0.6.1469 v.3.0.6.1469
SUPERAntiSpyware v.6.0.1236
--------------------------- [ OtherUtilities ] ----------------------------
Microsoft Silverlight v.5.1.50901.0
--------------------------------- [ IM ] ----------------------------------
Skype™ 7.32 v.7.32.104 Warning! Download Update


^Optional update.^
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.1.0.1
iTunes v.12.5.5.5
Free iTunes Backup Extractor version 5.4.0.2 v.5.4.0.2 Warning!

Download Update
^Please use Apple Software Update tool.^
QuickTime 7 v.7.79.80.95 Warning! This software is no longer supported. Please

uninstall it and use another software.
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Flash Player 24 ActiveX v.24.0.0.221
Adobe Flash Player 24 NPAPI v.24.0.0.221
Adobe Acrobat Reader DC v.15.023.20070
------------------------------- [ Browser ] -------------------------------
Avira Scout v.17.1.2924.2344
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.56.0.2924.87
------------------ [ AntivirusFirewallProcessServices ] -------------------
Avira Scheduler (AntiVirSchedulerService) - The service is running
C:\Program Files (x86)\Avira\Antivirus\sched.exe v.15.0.25.151
Avira Real-Time Protection (AntiVirService) - The service is running
C:\Program Files (x86)\Avira\Antivirus\avguard.exe v.15.0.25.151
Avira Mail Protection (AntiVirMailService) - The service has stopped
Avira Web Protection (AntiVirWebService) - The service has stopped
Avira Service Host (Avira.ServiceHost) - The service is running
C:\Program Files (x86)\Avira\Launcher\Avira.ServiceHost.exe v.1.2.77.41287
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe v.1.2.77.41287
C:\Program Files (x86)\Avira\Antivirus\avshadow.exe v.15.0.25.154
C:\Program Files (x86)\Avira\Antivirus\avgnt.exe v.15.0.25.151
Malwarebytes Service (MBAMService) - The service has stopped
Windows Defender (WinDefend) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
Skype Click to Call v.6.9.12585 Warning! Browser's toolbar. It can slow down the working of your browser and have

violation privacy problems.
----------------------------- [ End of Log ] ------------------------------

 

[Malnutrition]

• I'd uninstall SuperAntiSpyware, it is useless.
• Make sure and update the tools mentioned in the security check log...
• Now, onto your keyboard issue.

1. Press the Windows + R key at the same time, a Run Window will appear (if you have a touch screen device, then use the search feature to type devmgmt.msc)
2. Now enter or copy and paste devmgmt.msc in the Run Window and click on OK
3. Right click and uninstall your Keyboard driver then reboot your machine.
4. Make a note if there are any errors in the device manager.
5. Tell me if this takes care of the issue.

 

[Goldfish]

SuperAntiSpyware - uninstalled

From the security log:
QuickTime - uninstalled using geek
Skpe Click to Call - uninstalled it using geek, did not even realise I had it
Skype - updated - I received a message from Windows Firewall about letting it through - I assume it is fine to allow it?
iTunes backup extractor - tried to uninstall it but says it has already been uninstalled

I've downloaded quite a lot of tools as part of our fixes. Should I un-install them too?

Regarding the keyboard, I followed the instructions and it removed then re-installed without issue. But the same keys are still not working. The issue exists in safe mode too. However, when I plug in an external keyboard, it works just fine.

 

[Malnutrition]

I've downloaded quite a lot of tools as part of our fixes. Should I un-install them too?

Download DelFix by "Xplode" to your Desktop.
Right Click the tool and Run as Admin ( Xp Users Double Click)
Put a check mark next the items below:


Remove disinfection tools
Create registry backup
Purge System Restore



Now click on "Run" button.
allow the program to complete its work.
all the tools we used will be removed.
Tool will create and open a log report (DelFix.txt)
Note: The report can be located at the following location C:\DelFix.txt

Regarding the keyboard, I followed the instructions and it removed then re-installed without issue. But the same keys are still not working. The issue exists in safe mode too. However, when I plug in an external keyboard, it works just fine.

There is one way to tell for certain if the issue is hardware related.

Create and boot windows from a repair disk. If the issue still exist then your keyboard is just messed up. If not then we will look further into the issue.

 

[Goldfish]

Okay thanks. I ran DelFix. CCleaner, Malwarebytes, Adwcleaner, and 9Lab Removal tool are still installed. Should I remove them? I might keep them in case I need them again. I also really like the new tools I've found - geek and Everything - I'll definitely keep those!

I booted from a repair disk (just went for the command prompt while still in repair mode) and the keyboard still has an issue. So I guess it is a hardware issue with my keyboard - like my laptop is just really old and is failing bit-by-bit :/ Is that right?

 

[Malnutrition]

Okay thanks. I ran DelFix. CCleaner, Malwarebytes, Adwcleaner, and 9Lab Removal tool are still installed. Should I remove them?

Uninstall adware cleaner, the others you can keep and run them once a week or so...

I might keep them in case I need them again. I also really like the new tools I've found - geek and Everything - I'll definitely keep those!

I use these tools on my machine as well... :thumbsup:

So I guess it is a hardware issue with my keyboard

Yes, it would seem so...

like my laptop is just really old and is failing bit-by-bit

Nothing last forever.

I imagine at least your machine is running better than before? We did remove a good bit of trash from the machine. I am going to close this thread as soon as you respond back to me with any final questions...


It would seem that is indeed the case....

 

[Goldfish]

Hi there, yes that's fine to close the case. I have lots of useful new tools and info - like Ninite! Skype started giving me trouble when I upgraded so I uninstalled with geek and reinstalled with Ninite.

I have one other question - why do you do this? You have given so much help and I'm sure it takes a lot of your time. Thankyou lots!

(I will make a donation - I know the amount of work you have done is much more than I will be able to give, but without a job I have to be careful with costs.)

 

[Malnutrition]

I have one other question - why do you do this?

Just a hobby of mine, some people game some people do crosswords....

Thankyou lots!

You are most welcome.

Marked as solved and closed......

Glad to have helped!! Please tell a friend ...... or two about us.

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