Did you set English as the primary language and remove the Dutch?
Plus any other language that are showing there.
Post a screen shot of the screen remember to black out any personal information and email address.
Solved starter problems - language, finding items
- Thread starter Panthata
- Start date
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- Status
Plus any other language that are showing there.
regarding the Dutch I decided to just do a factory reset and reboot in English. I feel like we're spiraling onto other problems though, because it's a new albeit refurbished laptop but for some reason pressing the brightness button on the keyboard returns the message HP software framework is not installed and there was an annoying screen glare. I did the reset and it resolved the issues. Also my bluetooth controller was working fine but now the laptop won't detect it when plugged in or via the signal. Both of those issues started at the same time but were resolved on the reset. Being second hand it was due one anyway.
good news on the reinstall!
so the language issue is resolved?
and what email software are you now using?
is Bluetooth not working? - after the reinstall, did you download and install the motherboard drivers from the laptop's website?
so the language issue is resolved?
and what email software are you now using?
is Bluetooth not working? - after the reinstall, did you download and install the motherboard drivers from the laptop's website?
oddly some things are still showing in Dutch. My location is NL but in the reboot I switched to UK region but many of the apps are still rebooting in Dutch. I logged back into FB and the return message was in Dutch, but nothing else was. Language settings on Chrome are UK settings too.
Software is just whatever came installed. It's not the same one I was using before because there's too many features missing.
No to the third on what you suggested, but bluetooth is working fine. I was playing FF7R last night and thinking it's great to sit back and enjoy the game with a controller rather than those keyboard tank controls, then I wake up today and the only thing not working is the bluetooth controller. It still switches on when I plug it in and switches on when I activate it wirelessly but suddenly bluetooth doesn't recognize it.
language issue should go away after post #2 commands are run (after adjusting for your locale).
I'm not a user of the inbuilt Mail app, I'd be recommending either getting Outlook, or using your web browser and logging on to the webmail portal of your mail hoster.
I'm not a user of the inbuilt Mail app, I'd be recommending either getting Outlook, or using your web browser and logging on to the webmail portal of your mail hoster.
Meant to reply but I'm not getting the notifications for some responses in my inbox.
Eh ... well as of today the screen brightness problem has returned. It is permanently set at the lowest setting and the key for brightness change just reads HP software is not installed or not running. Please instal - inserts link. I don't feel like resetting windows again but this is obviously something happening internally and isn't related to anything I'm doing.
I installed Microsoft 365 from a new college. It is meant to be 100% free with the course but now it is giving me a message saying my free trial will run out in 5 days. It is not a free trial. It is package provided by and required for college use. They're not allowed put a free trial on it.
Also I've noticed there is no print screen button on my keyboard and I don't know how else to do it. I was opening the virtual keyboard to do it and it was working fine, but now the print screen on the VK has also stopped working.
I think the Dutch issue is just Apps automatically running in Dutch now.
Well the 365 problem was myself not being aware that I had to sign in through the new college email address. I'm using 365 mail again as it was before, and now I am seeing the read recepit return to me in English stating what a RR should be expected to say. I was signing in by my standard outlook account. Two things changed, new laptop and new college/365 account. I am guessing whatever the RR change difference is has something to do with one or both of these.
Also, I opened what I think is the 365 outlook app and it looks completely different.
Also, I opened what I think is the 365 outlook app and it looks completely different.
It's not important really. It's just I'm trying to keep track without logging in.
what keyboard are you using?
(make and model)
lets get a speccy and minitoolbox report
Do not forget to post the make and model of the PSU if this is a desktop.
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options;
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
Click on Go.
Post the resulting log in your next reply for us if you will.
MiniToolBox by Farbar Version: 13-05-2022
Ran by PBAcr (administrator) on 25-05-2023 at 19:27:36
Running from "C:\Users\PBAcr\Downloads"
Microsoft Windows 11 Pro (X64)
Model: HP EliteBook x360 1030 G3 Manufacturer: HP
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/25/2023 01:57:06 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: HotKeyServiceUWP.exe, version: 8.10.36.54, time stamp: 0x63446787
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000005
Fault offset: 0x000000000002168d
Faulting process ID: 0x0x4b84
Faulting application start time: 0x0x1d98dc0cc738d5f
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_5c0b90ae6269072a\HotKeyServiceUWP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 24c4c294-4562-40dc-9315-df547dfdf291
Faulting package full name:
Faulting package-relative application ID:
Error: (05/24/2023 07:53:40 AM) (Source: Application Error) (EventID: 1000) (User: IDIOM)
Description: Faulting application name: msteams.exe, version: 23091.406.2009.3890, time stamp: 0x643592af
Faulting module name: msteams.exe, version: 23091.406.2009.3890, time stamp: 0x643592af
Exception code: 0xc0000005
Fault offset: 0x00000000000215d9
Faulting process ID: 0x0x3dac
Faulting application start time: 0x0x1d98e04141b9b5b
Faulting application path: C:\Program Files\WindowsApps\microsoftteams_23091.406.2009.3890_x64__8wekyb3d8bbwe\msteams.exe
Faulting module path: C:\Program Files\WindowsApps\microsoftteams_23091.406.2009.3890_x64__8wekyb3d8bbwe\msteams.exe
Report ID: ebe98db6-fc82-467d-aa5d-2e6bb8d599ca
Faulting package full name: MicrosoftTeams_23091.406.2009.3890_x64__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftTeams
Error: (05/23/2023 11:49:58 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: HotKeyServiceUWP.exe, version: 8.10.36.54, time stamp: 0x63446787
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000005
Fault offset: 0x000000000002168d
Faulting process ID: 0x0x1690
Faulting application start time: 0x0x1d98cc86f012caa
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_5c0b90ae6269072a\HotKeyServiceUWP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: e2e14edd-823f-4a32-b767-9127ce13cbc1
Faulting package full name:
Faulting package-relative application ID:
Error: (05/23/2023 08:59:06 PM) (Source: Application Error) (EventID: 1000) (User: IDIOM)
Description: Faulting application name: nioh.exe, version: 1.0.0.0, time stamp: 0x6305015f
Faulting module name: nioh.exe, version: 1.0.0.0, time stamp: 0x6305015f
Exception code: 0xc0000409
Fault offset: 0x0000000001254c25
Faulting process ID: 0x0x2a60
Faulting application start time: 0x0x1d98da7a8cd3911
Faulting application path: C:\Program Files\Epic Games\Nioh\nioh.exe
Faulting module path: C:\Program Files\Epic Games\Nioh\nioh.exe
Report ID: 8fd89efa-6857-4408-964d-d3dd78c888b5
Faulting package full name:
Faulting package-relative application ID:
Error: (05/22/2023 06:12:06 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: HotKeyServiceUWP.exe, version: 8.10.36.54, time stamp: 0x63446787
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000005
Fault offset: 0x000000000002168d
Faulting process ID: 0x0x1098
Faulting application start time: 0x0x1d98ca7b2a1ec74
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_5c0b90ae6269072a\HotKeyServiceUWP.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 47a12f9a-424d-4478-ae68-6b16cec895db
Faulting package full name:
Faulting package-relative application ID:
Error: (05/20/2023 10:19:07 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x800704CF
Command-line arguments:
RuleId=3482d82e-ca2c-4e1f-8864-da0267b484b2;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=TimerEvent
Error: (05/20/2023 10:15:06 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: IntelAudioService.exe, version: 1.0.184.0, time stamp: 0x5e9870ec
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1635, time stamp: 0x61869dd2
Exception code: 0xe0434352
Fault offset: 0x000000000006536c
Faulting process ID: 0x0xc60
Faulting application start time: 0x0x1d98b56deb18a24
Faulting application path: C:\WINDOWS\system32\cAVS\Intel(R) Audio Service\IntelAudioService.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: a638b334-3681-47b3-bf87-3a4ec8341378
Faulting package full name:
Faulting package-relative application ID:
Error: (05/20/2023 10:14:04 PM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.
System errors:
=============
Error: (05/25/2023 04:14:06 PM) (Source: NetBT) (EventID: 4311) (User: )
Description: Initialization failed because the driver device could not be created.
Use the string "%2" to identify the interface for which initialization
failed. It represents the MAC address of the failed interface or the
Globally Unique Interface Identifier (GUID) if NetBT was unable to
map from GUID to MAC address. If neither the MAC address nor the GUID were
available, the string represents a cluster device name.
Error: (05/25/2023 04:14:06 PM) (Source: NetBT) (EventID: 4311) (User: )
Description: Initialization failed because the driver device could not be created.
Use the string "%2" to identify the interface for which initialization
failed. It represents the MAC address of the failed interface or the
Globally Unique Interface Identifier (GUID) if NetBT was unable to
map from GUID to MAC address. If neither the MAC address nor the GUID were
available, the string represents a cluster device name.
Error: (05/25/2023 04:13:07 PM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )
Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {974a0931-8cf3-4eb9-aa1c-f7dee67f997b}, had event 74
Error: (05/25/2023 11:06:53 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
Error: (05/25/2023 11:06:53 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
Error: (05/25/2023 11:06:53 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
Error: (05/25/2023 11:06:47 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
Error: (05/25/2023 08:04:51 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010
Error: (05/25/2023 07:30:46 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80240017Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.389.2371.0){40f19e94-df6a-42ba-81e2-8fadb801cbcd}200{9482f4b4-e343-43b6-b170-9a65bc822c77}
Error: (05/25/2023 05:00:15 AM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HotKeyServiceUWP service.
Windows Defender:
================
Date: 2023-05-25 16:47:24
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Date: 2023-05-24 22:25:53
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Date: 2023-05-23 23:49:57
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Date: 2023-05-23 19:22:14
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Date: 2023-05-22 04:00:47
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
CodeIntegrity Errors:
====================
Date: 2023-05-20 22:15:07
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe because the set of per-page image hashes could not be found on the system.
Date: 2023-05-20 22:15:07
Description:
Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe because the set of per-page image hashes could not be found on the system.
=========================== Installed Programs ============================
Apex Legends (HKLM\...\Steam App 1172470) (Version: - Respawn Entertainment)
Bang & Olufsen Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 9.0.278.150 - Conexant)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Brave (HKLM-x32\...\BraveSoftware Brave-Browser) (Version: 113.1.51.118 - Brave Software Inc)
Call of Duty (HKLM-x32\...\Call of Duty) (Version: - Blizzard Entertainment)
Epic Games Launcher (HKLM-x32\...\{37D87A98-763A-44A7-AD9E-8D661616A2C4}) (Version: 1.3.78.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epic Online Services (HKLM-x32\...\{35905844-0610-427D-86A0-2103FABE3D4D}) (Version: 2.0.42.0 - Epic Games, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 113.0.5672.127 - Google LLC)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Microsoft 365 Apps for enterprise - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.16227.20318 - Microsoft Corporation)
Microsoft OneDrive (HKLM\...\OneDriveSetup.exe) (Version: 23.096.0507.0001 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{43D501A5-E5E3-46EC-8F33-9E15D2A2CBD5}) (Version: 5.70.0.0 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.16130.20218 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.16227.20204 - Microsoft Corporation) Hidden
Proton VPN (HKLM\...\Proton VPN_is1) (Version: 3.0.5 - Proton AG)
StarCraft II (HKLM-x32\...\StarCraft II) (Version: - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.5.0.30767 - Microsoft Corporation)
Thunderbolt™ Software (HKLM-x32\...\{FBAB4EAA-497D-4B48-8484-D96CAE92C71A}) (Version: 17.4.78.500 - Intel Corporation)
Undisputed (HKLM\...\Steam App 1451190) (Version: - Steel City Interactive)
Packages:
=========
Clipchamp -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.6.0.0_neutral__yxz26nhyzhsrt [2023-05-20] (Microsoft Corp.)
HP System Information -> C:\Program Files\WindowsApps\AD2F1837.HPSystemInformation_8.10.39.0_x64__v10z8vjag6ke6 [2023-05-20] (HP Inc.)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME -> C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.19.0_x64__8wekyb3d8bbwe [2023-05-20] (Microsoft Corp.)
ms-resource:app_name_ms_todo -> C:\Program Files\WindowsApps\Microsoft.Todos_2.96.61291.0_x64__8wekyb3d8bbwe [2023-05-20] (Microsoft Corporation) [Startup Task]
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.1.60611.0_x64__8wekyb3d8bbwe [2023-05-20] (Microsoft Corporation)
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2023-05-20] (Microsoft Corporation)
ms-resource:System_Item_Title_IntelGraphicsControlPanel -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.4779.0_x64__8j3eq9eme6ctt [2023-05-20] (INTEL CORP) [Startup Task]
Power Automate -> C:\Program Files\WindowsApps\Microsoft.PowerAutomateDesktop_10.0.6613.0_x64__8wekyb3d8bbwe [2023-05-23] (Microsoft Corporation) [Startup Task]
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.16.3140.0_x64__8wekyb3d8bbwe [2023-05-20] (Microsoft Studios) [MS Ad]
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.211.916.0_x86__zpdnekdrzrea0 [2023-05-21] (Spotify AB) [Startup Task]
TikTok -> C:\Program Files\WindowsApps\BytedancePte.Ltd.TikTok_1.0.5.0_neutral__6yccndn6064se [2023-05-22] (Bytedance Pte. Ltd.)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2023-05-20] (Microsoft Windows)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-05-20] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-05-20] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-05-25] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x86__8wekyb3d8bbwe [2023-05-25] (Microsoft Corporation)
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 52%
Total physical RAM: 16227.21 MB
Available physical RAM: 7709.02 MB
Total Virtual: 19171.21 MB
Available Virtual: 8284.73 MB
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:471.56 GB) (Free:79.06 GB) NTFS
========================= Users: ========================================
User accounts for \\IDIOM
Administrator DefaultAccount Guest
PBAcr WDAGUtilityAccount
**** End of log ****
and yeah I've started testing the read reciepts again. As i said they are coming back as expected in English. I check the location behind them and they come from the correct IP location - netherlands. I mentioned in the old thread that the RR with the Chinese lettering were coming from Ireland (An Amazon data center) and eerily near the street I used to work on. I mentioned that maybe it was being routed through one of the many Data centers in Dublin as standard procedure, but this is no longer happening and the RR are in English with NL as the location, so I guess it's not normal to reroute emails through data centers. I think this is due a second thread outside the current issue but I'd like a general idea if it sounds a little too odd, or if there is a normal explanation.
Net traffic will travel path of least resistance.
If a specific route is overloaded or down what ever it will get rerouted.
If a specific route is overloaded or down what ever it will get rerouted.
You are running low on C drive space you need to look into clearing some of that out.
Do you mean if it's busy it gets bounced out? Because this happens all the time when I try message people about important stuff. What's concerning is that my read receipts are working flawlessly in English and stating the correct location. Prior it came in at random garbled Japanese/Chinese with the wrong location.
Regarding space, I bought it as go between for gaming and work/college. unfortunately the gaming end takes up a lot of storage.
BTW it is second hand and came out in 2017. I got it for 500 euro. I was just happy with the specs for what I needed, would you say it's a good price?
Yes and no sometimes they may get rerouted through a different server or bounced back to you as undeliverable.
Is this issue resolved then.
I wouldn't say resolved. I do think it needs more honing in on, maybe in another thread at some point. It will confuse the other issues in the thread.
Correct you will need to create another thread for these issues.
Where is it still showing this incorrect language?
It's not showing the chinese writing in the RR any more, but the fact that it happened before is just concerning and I think needs to be figured out.
Regarding the Dutch language, the factory settings were reverted but still shows Dutch for many apps, but I think that's because it recognises my location as NL
- Status