Re-Open Issue with Laptop. Was resolved, but back to poor performance. Did something reinstall?

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I have not had the opportunity. I have to find a time where the Windows re-install, should something go wrong, won't cripple my workload. Should be able to get to it soon.
 
To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.
 
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