Random BSODs (WIN10)

[Geke]

I'm not overclocking anything, i don't even have the xmp profile active

 

[phillpower2]

You need XMP enabled or your RAM will not function at the speed that the CPU requires which will cause a bottleneck when the computer is under load.

 

[Geke]

Ok, i'll enable it, but it almost never crashes when i'm playing a game for example. The majority of the times it's when im watching a video or using chrome and that shouldn't use much of the cpu. Maybe the cause could be malfunctioning hardware?

 

[phillpower2]

Enabling XMP will help with all round performance + it is something to cross of the troubleshooting list.

 

[Geke]

It's enabled now. If a crash happens i'll upload it, probably tomorrow, thanks!

 

[phillpower2]

You are welcome and good luck

 

[Geke]

Hi, today i had two BSOD in a row, i'll attach them.

 

[phillpower2]

A new MTB log and Speccy url would be helpful.

Nether crash was driver related, bad memory was referenced + Windows corruption and an AV issue were flagged in the first of the two dmps.

 

[Geke]

I also think it is hardware related but it is so random that it don't know what to tell to the place i bought it from to get the warranty. Speccy: http://speccy.piriform.com/results/pvuzpwHquEoLmnbryGVQTJN

 

[phillpower2]

Problems that we can see include Windows corruption, video driver issues and something going on with your network connection/s.

Do you have any non legit software on the computer.

Mentioned separately, Speccy is showing two updates that appear to be stuck mid way through installation;

Not Installed
8/12/2020 2020-08 Actualización acumulativa para Windows 10 Version 2004 para sistemas basados en x64 (KB4566782)
Installation Status: In Progress
Instale esta actualización para resolver problemas en Windows.
Para obtener una lista completa de los problemas incluidos en
esta actualización, consulte el artículo de Microsoft Knowledge
Base asociado para obtener más información. Después de instalarla,
es posible que deba reiniciar el equipo.
8/2/2020 2020-07 Actualización acumulativa para Windows 10 Version 2004 para sistemas basados en x64 (KB4565503)
Installation Status: In Progress
Instale esta actualización para resolver problemas en Windows.
Para obtener una lista completa de los problemas incluidos en
esta actualización, consulte el artículo de Microsoft Knowledge
Base asociado para obtener más información. Después de instalarla,
es posible que deba reiniciar el equipo.
System Folders

 

[Geke]

Windows update says it's all up to date. Yesterday i installed the latest ones. I don't think i have anything non legit. The thing i can say about the BSODs is that they NEVER happen when i'm playing a game, which is rare if it's a hardware problem i think.
Should i try another RAM stick i have that i know that works and see what happens?

 

[phillpower2]

Not sure what is going on with the updates as Speccy shows that two are still in progress but if you check the installed updates in Speccy one of the stuck updates is shown to have been installed (KB4565503)

You would know if you have non legit software on the computer as you would have obtained the said software without paying for it.

Agree that crashes would normally happen when you were gaming but software and hardware could be equally as to blame, you have 32GB of RAM but even when gaming you will most likely not even use 8GB of it with most games and likewise you have software and drivers on the computer that are not continually used, short version, not all resources are used all of the time which is why such issues can be so random, this is why keeping a note of what the computer was being used for at the time of any crash is helpful, you can spot any pattern if a problem persists.

Hold off on testing the RAM for now, your most recent issues are Windows and Gamers Club AC Launcher related and the latter comes into the security risk area, the MTB log Description: The EMAC-Kernel-x64 service failed to start due to the following error is Windows grumbling about the Gamers Club AC Launcher, see info here

 

[Geke]

I understand perfectly. Everything i downloaded so far is free or paid for i think. I was aware of the GC launcher issue, but like all my friends and thousands of people use it i didn't think much of it. Also it looks like it has been parched since 2017 and it no longer injects that thing that could look into your pc, but if you suggest i uninstall it, i will without a doubt.
The crashes were there before i downloaded gc anti cheat so that aswell made me dismiss it as a problem.
Thanks again for taking the time to try solving this phill, i really appreciate it. I'll wait for any instruction on how to follow the troubleshooting. Tomorrow i'll open the case and see if everything is well connected to the MB and the PSU.

 

[phillpower2]

Please leave the computer as it is for now and take a look at the below.

Bit of a plan, we test your CPU, GPU and RAM and if that all looks good we will look at Windows and check the health of the SSD that Windows is on.

Use the free versions at the following links;

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION

You are welcome btw

 

[Geke]

Perfect, won't touch anything. Just finished the FurMark benchmark for 1 hour. No errors, all perfect.

Here is the result of the superposition.

 

[phillpower2]

Unable to open your SUPERPOSITION log but no need to in any event as an hour of Furmark suggests that there is zero wrong with your hardware, next check is Windows;

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

Any repair log created will be found on the C: drive so on completion of running the AIO tool can you find and attach the log to your next reply for us.

 

[Geke]

I did it, is this the log file you're refering to?

 

[phillpower2]

Yes thanks

Quite a few repairs needed to be made so we need to see how things go for now.

Can I just make sure that you have restarted the computer once the AIO tool had completed.

 

[Geke]

Perfect! Yes, I restarted it. I'll post and attach the minidump if i get a BSOD. Thanks a lot phill!

 

[phillpower2]

You are welcome Geke but hopefully no more BSOD