Solved Pc will not fully shut off.

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BeanTeen

BeanTeen

PCHF Member
Sep 12, 2021
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Okay, so ever since early February my pc has been having this problem where whenever I try to turn it off the cpu error light comes on and the cpu fan speed increases, as well as the ram and gpu remaining on. I’ve just been turning it off from the psu for now, but I was told if I keep doing that I could damage the psu. So far to fix it I have tried all of the following.
  • reseated the ram
  • made sure it was set to turn off in the windows power settings
  • uninstalled the RGB software
  • updated the bios
  • Downgraded bios
  • shut it off using the power button in windows
  • shut it off using a screwdriver on the motherboard
  • Making sure motherboard is grounded
  • checking for any scratches on the motherboard
  • buying a new cpu cooler (also thank you Linus Tech Tips for the cooler recommendation)
I’ve done all of this and nothing has worked. I’ve tried asking people on Reddit (both tech support and pcmr) and I still cannot figure out what is wrong with my pc. Has anyone had a similar problem and/or has a solution? I don’t know if this will help, but here are my specs.
  • amd Ryzen 5 2600 cpu
  • Amd rx 580 gpu
  • MSI b450 tomahawk max MoBo
  • tforce delta rgb 8gb ram
  • thermaltake smart 500w 80+ Standard psu
  • crucial p1 500gb m.2 ssd
  • samsung 870 2TB sata ssd
  • seagate barracuda 2TB ssd
 
So others can assist

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

www.ccleaner.com

Saving Speccy snapshots

Saving Speccy snapshots: In Speccy, a 'snapshot' is a set of information about your computer system taken at one point in time. Much like a photograph, you can take a snapshot of your PC in Speccy ...
www.ccleaner.com www.ccleaner.com

Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
no, turning the PSU off at its switch will in no way damage the unit.

I assume the PC used to turn off all the way.
if so, when did it stop turning off completely: new hardware, new software, Windows Updates, etc?

what do you have with RGB: GPU, RAM, processor?

have you turning it off after a boot into Safe Mode?
create another user, log in under that account, then power off and see if things change.

have you removed all non-essential hardware and tried turning off under that config?
remove all but the boot drive, disconnect RGB and CD drive, run with only one RAM stick, remove the GPU and use the mobo graphics if possible - stuff like that.
 
Bruce said:
no, turning the PSU off at its switch will in no way damage the unit.

I assume the PC used to turn off all the way.
if so, when did it stop turning off completely: new hardware, new software, Windows Updates, etc?

what do you have with RGB: GPU, RAM, processor?

have you turning it off after a boot into Safe Mode?
create another user, log in under that account, then power off and see if things change.

have you removed all non-essential hardware and tried turning off under that config?
remove all but the boot drive, disconnect RGB and CD drive, run with only one RAM stick, remove the GPU and use the mobo graphics if possible - stuff like that.
Click to expand...
It started when I tried to install a new cooler for my cpu but it didn’t fit. At first nothing would display on the screen but that was solved by reseating the RAM. I did slightly scratch my motherboard when I was taking it out of the case to install the fan, but I was told it wasn’t deep enough to cause any problems. Here’s the scratch just in case you need to see it.
47E28522-ED5D-46A8-94D8-D6F0AAFCEF50.jpeg
 
oh dear - I would have to respectfully disagree.

that scratch has gone deep enough that under those 18 solder lines in the middle running at 45 degrees, most of them have had their lines dislodged.

and at the bottom of the scratch there are those white lines.
where did they come from and what are they made of.

with the scratch being hard enough to score across the solder, I'd be thinking there would be traces of tin and lead in the scratch, from the solder, which could be conductive enough to cause a short, or two.

is there more damage that we are seeing from that picture?
 
Bruce said:
oh dear - I would have to respectfully disagree.

that scratch has gone deep enough that under those 18 solder lines in the middle running at 45 degrees, most of them have had their lines dislodged.

and at the bottom of the scratch there are those white lines.
where did they come from and what are they made of.

with the scratch being hard enough to score across the solder, I'd be thinking there would be traces of tin and lead in the scratch, from the solder, which could be conductive enough to cause a short, or two.

is there more damage that we are seeing from that picture?
Click to expand...
Just a broken pin in the front panel USB connector. I’ll RMA my motherboard once I find a box I can send it in since MSI doesn’t recommend sending it in the original box.
 
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