PC Games Crashing

[Spox5]

My PC has started to more frequently crash out of games. It normally crashes to the desktop with a crash report and has done this for multiple games. It has recently even started to completely freeze the computer and forces me to shut it off. It normally occurs during loading screens and other moments that would require the most power.

After sending the logs to my friend that knows more about this stuff than me; he found two common error messages. “The System Cannot find the File Specified” and “The Thread Tried to Read from or Write to a Virtual Address for which it does not have Access”

I’m thinking it’s a hardware problem but don’t know where to start. Does anyone have some insight on this problem?

R9 Fury Nitro
I7 3770K
Z77P-D3
64gb Ram

The files attached below are crash reports from World of Tanks.

Thanks,
Spox5

 

[Spox5]

64gb Ram

Sorry 16gb of RAM

 

[Malnutrition]

Speccy Scan.

• Please go here and download Speccy.
• Install and run the program.
• Upon Completion:
• Hit File
• Publish Snap Shot
• A link will appear, post that link.

================================================================


MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.



==============================================================


Please upload your minidump files. How to compress and upload Minidump files


===========================

Disable your antivirus then.
Download Scanrapide
Unzip it to your desktop.
Run as Admin
Attach the log created.

===========================

 

[Spox5]

Speccy Scan.

• Please go here and download Speccy.
• Install and run the program.
• Upon Completion:
• Hit File
• Publish Snap Shot
• A link will appear, post that link.

================================================================


MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.



==============================================================


Please upload your minidump files. How to compress and upload Minidump files


===========================

Disable your antivirus then.
Download Scanrapide
Unzip it to your desktop.
Run as Admin
Attach the log created.

===========================

Speccy Link: http://speccy.piriform.com/results/hXQxdvRSazVh5UPWyoKnvef

I had nothing in my Minidump folder so I searched it up and changed an option which will make a minidump the next time I get the blue screen.

Thanks

 

[Malnutrition]

• Click here to download RstHosts v2.0
• Save the file to your desktop.
• Right Click and Run as Administrator.
• Click on Restaurer, then click OK at the prompt.
• This will restore the default host file.
• Next Click on Creer Un Rapport.
• This will open a logfile, post that in your next reply.

==============================================================


Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Right Click on adwcleaner.exe and run as admin to run the tool.
• Click on Scan button.
• When the scan has finished click on Clean button.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please Attach the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

====================================================================

Security Check Scan.

• Download Security Check to your desktop.
• Right click it run as administrator.
• When the program completes, the tool will automatically open a log file.
• Please post that log here in your next post.

=============================================================================


HijackThis.



1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.

 

[Malnutrition]

After the above steps, then do a clean install of your AMD drivers.

Remove AMD/ATI/Radeon Video drivers withh DDU.

In this guide we will look at a specialized tool to completely remove your AMD video card drivers. This free tool called "Display Driver Uninstaller" or DDU is very useful for completely removing unwanted video display drivers, for example if you...

pchelpforum.net

Then lets check your HDD



Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload it to IMGUR for us. Post the link here.



Do Not tick the quick scan!!

===============================================================

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

 

[Spox5]

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

After the above steps, then do a clean install of your AMD drivers.

Remove AMD/ATI/Radeon Video drivers withh DDU.

In this guide we will look at a specialized tool to completely remove your AMD video card drivers. This free tool called "Display Driver Uninstaller" or DDU is very useful for completely removing unwanted video display drivers, for example if you...

pchelpforum.net

Then lets check your HDD



Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload it to IMGUR for us. Post the link here.



Do Not tick the quick scan!!

===============================================================

Download and run CrystalDisk info standard edition from here

Run the program, grab any screenshots and attach to your next reply for us.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

 

[Malnutrition]

Perform a clean boot, then rerun hijack this also test the issue while the machine is under a clean boot. The hijack this log will confirm that you have done the clean boot.

How to Perform a Clean Boot in Windows

Modern computers come loaded with hundreds of processes and services designed to make the operating system run smoothly.

www.howtogeek.com

 

[Spox5]

Perform a clean boot, then rerun hijack this also test the issue while the machine is under a clean boot. The hijack this log will confirm that you have done the clean boot.

How to Perform a Clean Boot in Windows

Modern computers come loaded with hundreds of processes and services designed to make the operating system run smoothly.

www.howtogeek.com

Logfile of HiJackThis Fork by Alex Dragokas v.2.9.0.19

Platform: x64 Windows 10 (Pro), 10.0.17763.615 (ReleaseId: 1809), Service Pack: 0
Time: 27.07.2019 - 14:34 (UTC-07:00)
Language: OS: English (0x409). Display: English (0x409). Non-Unicode: English (0x409)
Elevated: Yes
Ran by: andre (group: Administrator) on DESKTOP-PNE9Q4R, FirstRun: yes

Chrome: 75.0.3770.142
Edge: 11.0.17763.592
Internet Explorer: 11.0.17763.592
Default: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Chrome)

Boot mode: Normal

Running processes:
Number | Path
1 C:\Program Files (x86)\Google\Update\1.3.34.11\GoogleCrashHandler.exe
1 C:\Program Files (x86)\Google\Update\1.3.34.11\GoogleCrashHandler64.exe
1 C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe
1 C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
1 C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe
1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe
1 C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe
1 C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe
1 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe
1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.1907.4-0\MsMpEng.exe
1 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.1907.4-0\NisSrv.exe
1 C:\Users\andre\OneDrive\Desktop\HiJackThis\HiJackThis.exe
1 C:\Windows\System32\ApplicationFrameHost.exe
1 C:\Windows\System32\CompatTelRunner.exe
6 C:\Windows\System32\RuntimeBroker.exe
1 C:\Windows\System32\SearchFilterHost.exe
1 C:\Windows\System32\SearchIndexer.exe
1 C:\Windows\System32\SearchProtocolHost.exe
1 C:\Windows\System32\SettingSyncHost.exe
1 C:\Windows\System32\audiodg.exe
2 C:\Windows\System32\backgroundTaskHost.exe
1 C:\Windows\System32\conhost.exe
2 C:\Windows\System32\csrss.exe
1 C:\Windows\System32\ctfmon.exe
2 C:\Windows\System32\dasHost.exe
1 C:\Windows\System32\dwm.exe
2 C:\Windows\System32\fontdrvhost.exe
1 C:\Windows\System32\lsass.exe
1 C:\Windows\System32\services.exe
1 C:\Windows\System32\sihost.exe
1 C:\Windows\System32\smartscreen.exe
1 C:\Windows\System32\smss.exe
1 C:\Windows\System32\spoolsv.exe
73 C:\Windows\System32\svchost.exe
1 C:\Windows\System32\taskhostw.exe
1 C:\Windows\System32\wbem\WmiPrvSE.exe
1 C:\Windows\System32\wininit.exe
1 C:\Windows\System32\winlogon.exe
1 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
1 C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
1 C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.611_none_7e4462794cdfa3dd\TiWorker.exe
1 C:\Windows\explorer.exe
1 C:\Windows\servicing\TrustedInstaller.exe

O2 - HKLM\..\BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre1.8.0_221\bin\jp2ssv.dll
O2 - HKLM\..\BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.8.0_221\bin\ssv.dll
O4 - HKCU\..\StartupApproved\Run: [Argus Monitor] = C:\Program Files (x86)\ArgusMonitor\ArgusMonitor.exe (2019/07/27)
O4 - HKCU\..\StartupApproved\Run: [BakkesMod] = C:\Users\andre\OneDrive\Desktop\BakkesMod.exe (2019/05/19)
O4 - HKCU\..\StartupApproved\Run: [CCleaner Smart Cleaning] = C:\Program Files\CCleaner\CCleaner64.exe /MONITOR (2019/07/27)
O4 - HKCU\..\StartupApproved\Run: [Discord] = C:\Users\andre\AppData\Local\Discord\app-0.0.305\Discord.exe (2019/05/19)
O4 - HKCU\..\StartupApproved\Run: [EpicGamesLauncher] = I:\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe -silent (2019/07/27)
O4 - HKCU\..\StartupApproved\Run: [OneDrive] = C:\Users\andre\AppData\Local\Microsoft\OneDrive\OneDrive.exe /background (2019/05/19)
O4 - HKCU\..\StartupApproved\Run: [Overwolf] = C:\Program Files (x86)\Overwolf\OverwolfLauncher.exe -overwolfsilent (2019/07/27)
O4 - HKCU\..\StartupApproved\Run: [Steam] = C:\Program Files (x86)\Steam\steam.exe -silent (2019/05/19)
O4 - HKCU\..\StartupApproved\Run: [Wargaming.net Game Center] = C:\ProgramData\Wargaming.net\GameCenter\wgc.exe --background '' (2019/05/19)
O4 - HKCU\..\StartupApproved\StartupFolder: C:\Users\andre\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\GenuineService.lnk -> C:\Users\andre\Autodesk\Genuine Service\GenuineService.exe (2019/07/27)
O4 - HKLM\..\StartupApproved\Run32: [Autodesk Desktop App] = C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe -tray (2019/07/27)
O4 - HKLM\..\StartupApproved\Run32: [LogMeIn Hamachi Ui] = C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe --auto-start (2019/07/27)
O4 - HKLM\..\StartupApproved\Run32: [SunJavaUpdateSched] = C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe (2019/07/27)
O4 - HKLM\..\StartupApproved\Run: [SecurityHealth] = C:\Windows\system32\SecurityHealthSystray.exe (2019/05/19)
O17 - DHCP DNS 1: 192.168.1.254
O17 - DHCP DNS 2: 75.153.176.9
O22 - Task (.job): (disabled) (Not scheduled) CreateExplorerShellUnelevatedTask.job - C:\Windows\explorer.exe /NOUACCHECK


--
End of file - Time spent: 18.3 sec. - 11290 bytes, CRC32: FFFFFFFF. Sign: 칎ᆾ

 

[Malnutrition]

So, how are things running under a clean boot?

 

[Spox5]

So, how are things running under a clean boot?

I actually crashed twice while playing World of Tanks, don’t think this is the solution.

 

[Spox5]

So, how are things running under a clean boot?

I think it probably has something to do with my hardware, you obviously know much more about this all than me though.

 

[Malnutrition]

@phillpower2 Could help you with figuring this out further.

 

[phillpower2]

Windows is out of date and until it is fully up to date you are wasting your time troubleshooting anything, update Windows to 1903 then post back and include the following information.

What is the brand and model name or number of the PSU in this machine.

Something odd going on with one of the drives by the look of things so we could do with an expanded screenshot of Drive Manager.

Press the Windows+R keys to open Run, type diskmgmt.msc in the empty box then press OK.

To capture and post a screenshot - please do not use any other method.

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

[Spox5]

Windows is out of date and until it is fully up to date you are wasting your time troubleshooting anything, update Windows to 1903 then post back and include the following information.

What is the brand and model name or number of the PSU in this machine.

Something odd going on with one of the drives by the look of things so we could do with an expanded screenshot of Drive Manager.

Press the Windows+R keys to open Run, type diskmgmt.msc in the empty box then press OK.

To capture and post a screenshot - please do not use any other method.

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

PSU = Tauro 600W 80 plus Bronze

 

[phillpower2]

PSU = Tauro 600W 80 plus Bronze

This brand and model of PSU was junk when released some seven years ago and even with only the one storage device in the computer the PSU claiming that it is 600W even when new could not power the Radeon R9 FURY GPU as the PSU when independently tested could only produce 504W some 96W short of what is recommended for a system using a Radeon R9 FURY.

You need a good quality brand Gold efficiency rated PSU asap and due to you having multiple storage devices I suggest that nothing below 750W be used.

There is over 117GB of unallocated storage space on one of your drives so that mystery has been cleared up and it can be put right once you have a new PSU in place.

I would not risk powering up the computer until the PSU has been swapped out, the Tauro only had a two year warranty so that will have expired way back.

Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.

 

[Spox5]

This brand and model of PSU was junk when released some seven years ago and even with only the one storage device in the computer the PSU claiming that it is 600W even when new could not power the Radeon R9 FURY GPU as the PSU when independently tested could only produce 504W some 96W short of what is recommended for a system using a Radeon R9 FURY.

You need a good quality brand Gold efficiency rated PSU asap and due to you having multiple storage devices I suggest that nothing below 750W be used.

There is over 117GB of unallocated storage space on one of your drives so that mystery has been cleared up and it can be put right once you have a new PSU in place.

I would not risk powering up the computer until the PSU has been swapped out, the Tauro only had a two year warranty so that will have expired way back.

Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.

Do you think that there is a good chance that the PSU not giving enough power is the reason that it is crashing? I will definitely get a new power supply but want to also make sure that this is the problem.

 

[Spox5]

Sorry, didn't know that replying to something quoted it all, I'll stop doing that.

 

[phillpower2]

I would not risk powering up the computer until the PSU has been swapped out, the Tauro only had a two year warranty so that will have expired way back.

I explained this clearly above, trust me, I have been building and repairing computers for over thirty years and one sure fire way (sometimes literally) of ruining valuable hardware is by cheaping out on the PSU, prolonged use of a junk power supply even if it doesnt go bang will slowly but surely damage any hardware that it is intended to power.

Polite reminder;
Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.

 

[Spox5]

Would a 750W Bronze PSU be okay? And I just want to make sure, you don’t see any other problems with my PC that could be causing the crashing?