My laptop probably has a virus, but I can't find it

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anthony1234

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Jan 16, 2021
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Hello. Over 3 years ago, I got new laptop. But around one year into using it, it would sometimes freeze when doing bit more demanding tasks, and during that time, I also installed Minecraft on it, and played it a bunch for around a year. However, it started getting slighty worse, and with slowly new issues starting to appear, I slowly played Minecraft less and less, playing simpler games instead and also spend more time on my phone playing games and watching YouTube.

I really want to fix this very irritating problem, and also i'm not 100% sure that it's a virus, since I tried Avast and Malwarebytes (rootkit removal kit). I also have McAfee preinstalled and it wants me to buy full version, it doesn't count. Anyway, here are the issues:

-randomly falls asleep while using it
-randomly loses signal from out Wi-Fi and I have to reconnect (checked it and it's not issue with WiFi itself)
-when playing Minecraft fullscreen (on Java Edition), taskbar/explorer process is prone to freezing, causing Minecraft to get minimalized. Also can happen with little to no freezing
-when trying to log back in after waking up laptop from sleep, Login button sometimes takes while to show up
-in bedrock version (crossplay with mobile and console players) of Minecraft, keyboard sometimes stops responding
-Chrome sometimes visually freezes, but you can still interact with it (kinda)
-when battery gets below 20%, it starts dying FASTER than normal

Not sure if it's virus or something else, but it worries (and especially ANNOYS) me a lot. Also my first post here, do I don't know if I can edit this post after posting it. Now bye and I read comments daily
 
Hello

What software have you ran to check on your issue's.. (antivirus,malware..etc)
 
When the PC randomly falls asleep is this while in use or after not being used for X amount of minutes?
Same question with WiFi.
Check the power settings for sleep & ensure they’re longer than 1 minute.
 
Bastet said:
When the PC randomly falls asleep is this while in use or after not being used for X amount of minutes?
Same question with WiFi.
Check the power settings for sleep & ensure they’re longer than 1 minute.
Click to expand...
It falls asleep randomly from time to time when using it, but I have set it to never fall asleep both when plugged-in and unplugged. I still have set screen to turn off after 15 minutes when not using it while it's plugged in, and 10 minutes when unplugged. And when Wi-Fi loses access to internet, it's on my laptop, but not our family computer (which is always connected to our Wi-Fi with ethernet cable, just that you know)
 
anthony1234 said:
Hello. Over 3 years ago, I got new laptop. But around one year into using it, it would sometimes freeze when doing bit more demanding tasks, and during that time, I also installed Minecraft on it, and played it a bunch for around a year. However, it started getting slighty worse, and with slowly new issues starting to appear, I slowly played Minecraft less and less, playing simpler games instead and also spend more time on my phone playing games and watching YouTube.

I really want to fix this very irritating problem, and also i'm not 100% sure that it's a virus, since I tried Avast and Malwarebytes (rootkit removal kit). I also have McAfee preinstalled and it wants me to buy full version, it doesn't count. Anyway, here are the issues:

-randomly falls asleep while using it
-randomly loses signal from out Wi-Fi and I have to reconnect (checked it and it's not issue with WiFi itself)
-when playing Minecraft fullscreen (on Java Edition), taskbar/explorer process is prone to freezing, causing Minecraft to get minimalized. Also can happen with little to no freezing
-when trying to log back in after waking up laptop from sleep, Login button sometimes takes while to show up
-in bedrock version (crossplay with mobile and console players) of Minecraft, keyboard sometimes stops responding
-Chrome sometimes visually freezes, but you can still interact with it (kinda)
-when battery gets below 20%, it starts dying FASTER than normal

Not sure if it's virus or something else, but it worries (and especially ANNOYS) me a lot. Also my first post here, do I don't know if I can edit this post after posting it. Now bye and I read comments daily
Click to expand...
I forgot to mention what laptop I use. Here is it:
Model: ASUS Vivobook Max X541NA
RAM: 4 GB
Storage: 1 TB HDD (almost)
CPU: Intel Pentium N4200 (4 cores, 1.1 GHz per core)
GPU: Intel HD 505 (integrated)
Got it December 24, 2017 for X-mas, also had issue with F1 key popping out of my laptop, but I fixed it.
 
veeg said:
Hello

What software have you ran to check on your issue's.. (antivirus,malware..etc)
Click to expand...
To find the virus, I tried Avast Premium (even made an custom check with everything on) and MalwareBytes rootkit remover. I also have McAfee preinstalled on it, but its license expired long ago. Will try more sometime soon...
 
Bastet said:
I’m wondering if there’s a hardware fault somewhere- Motherboard?
Have you checked the HDD for errors?
Click to expand...
I already checked HDD with Avast Cleanup Premium, last time (recently) I did check it, I said it was OK. However, I haven't checked it using /chkdsk command in Command Prompt. Will try that soon...
 
There appears to be problems with Chrome which is being reported on other forums. I would use a different browser until it is fixed.
The slowdown is affecting non Windows devices as well.
 
Ok...will your laptop run only on the charger? You will have to take the battery out..
 
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