Hi there,
The issue I am having has been ongoing for a few months now, I have the intention of replacing my PC in the near future so haven't addressed it yet, however the issue has recently become worse and is rendering the PC hardly useable with any kind of reliability.
The issue began with my PC 'crashing', this would involve the screen turning black and any audio that was playing would stop a few seconds after, this would require a hard restart via the power button but never led to any issues rebooting the PC afterwards. This issue was sporadic and had some odd tendencies, for example I play many different games on my PC but it would rarely (maybe 2 of the 50ish total 'crashes') happen whilst I was playing any game that required full use of the monitor to play (Valorant, League of Legends, Path of Exile are some examples), however it was far more common of an occurrence whilst I was watching media content (Netflix, Youtube ect.).
The initial issue described above persisted for around 6 months with the frequency of occurrence varying massively, some days it would happen 4/5 times and at other times it would not happen at all for multiple weeks. The problems worsened yesterday when my PC out of nowhere instantly 'shut down' but without the power to the machine turning off. The screen goes instantly black, sound instantly stops and the internal hardware of my PC stops running instantly (i assume everything as there is no sound from the PC at all when the happens), however the power button remains lit as if the PC was still running but attempting to manually power the PC off via the button does not seem to work. To reboot the PC I have to unplug it from the mains, wait for the residual power to stop lighting the power button, plug it back in and power the PC on again. The first time this issue happened and I rebooted, I was greeted with a BIOS corruption page which informed me it was going to use my Backup BIOS and would boot as normal shortly, which it did and this BIOS page has not shown again since even when the issue reoccurred.
Prior to this issue happening I tried to ensure that nothing software based was causing my issues and tried to remove anything from my PC that was not required, this meant my SSD was less full (It was close to it's 256GB capacity prior to this) and I also kept up to date with any driver updates, windows updates and ran regular anti-virus and PC Health checks ect, It seemed to help with the initial issue of the blackscreen 'crash', however as I stated above the initial issue was very sporadic and inconsistent so this may not have been the case. Since the issue occurred which was in my eyes far more severe I completely reset my PC including wiping all personal files and reinstalled windows, this was a rudimentary attempt of diagnostic to find out if the issue was with Hardware or not (hence my posting in the hardware thread). As you probably gather the issue occurred again today after this reset, and I am therefore at a loss as to what the actual issue is, the only other thing I thought to check was PC internal temperatures, these were monitored over a few hours some of this time was spent at low stress (watching videos) and the rest under the stress of running World of Warcraft, the temperatures seemed fine with the low stress being around the 55-60 Celsius mark and the 'stress' periods moving between 65-80 Celsius, which as far as I could tell from looking into it are not 'dangerous' temperate by any means.
I am very much out of my comfort zone with this as I know little to nothing about the workings of a PC so any help or insight into what the issue may be would be greatly appreciated, I will post my PC specifications below and will check for responses regularly should anyone willing to help need any further information.
Thanks in advance,
Richard.
PC Specifications:
CPU:
AMD FX 6300 Black Edition
CPU Cooler:
BeQuiet! Pure Rock
RAM:
16GB Corsair 1600mhz Vengeance (2x8GB)
Graphics card:
AMD Radeon R9 380 4GB
Motherboard:
Gigabyte 970A-DS3P
Operating System:
Windows 10 Home (64-bit)
Hard Drive:
Samsung SSD 850 EVO (250GB)
Seagate 1TB (Hybrid 8GB SSD)
PSU:
550W Corsair VS
Internet:
Wireless 802.11N 300Mbps MIMO PCI-E card
Sound Card:
Creative SoundBlaster Audigy FX PCI-E
The issue I am having has been ongoing for a few months now, I have the intention of replacing my PC in the near future so haven't addressed it yet, however the issue has recently become worse and is rendering the PC hardly useable with any kind of reliability.
The issue began with my PC 'crashing', this would involve the screen turning black and any audio that was playing would stop a few seconds after, this would require a hard restart via the power button but never led to any issues rebooting the PC afterwards. This issue was sporadic and had some odd tendencies, for example I play many different games on my PC but it would rarely (maybe 2 of the 50ish total 'crashes') happen whilst I was playing any game that required full use of the monitor to play (Valorant, League of Legends, Path of Exile are some examples), however it was far more common of an occurrence whilst I was watching media content (Netflix, Youtube ect.).
The initial issue described above persisted for around 6 months with the frequency of occurrence varying massively, some days it would happen 4/5 times and at other times it would not happen at all for multiple weeks. The problems worsened yesterday when my PC out of nowhere instantly 'shut down' but without the power to the machine turning off. The screen goes instantly black, sound instantly stops and the internal hardware of my PC stops running instantly (i assume everything as there is no sound from the PC at all when the happens), however the power button remains lit as if the PC was still running but attempting to manually power the PC off via the button does not seem to work. To reboot the PC I have to unplug it from the mains, wait for the residual power to stop lighting the power button, plug it back in and power the PC on again. The first time this issue happened and I rebooted, I was greeted with a BIOS corruption page which informed me it was going to use my Backup BIOS and would boot as normal shortly, which it did and this BIOS page has not shown again since even when the issue reoccurred.
Prior to this issue happening I tried to ensure that nothing software based was causing my issues and tried to remove anything from my PC that was not required, this meant my SSD was less full (It was close to it's 256GB capacity prior to this) and I also kept up to date with any driver updates, windows updates and ran regular anti-virus and PC Health checks ect, It seemed to help with the initial issue of the blackscreen 'crash', however as I stated above the initial issue was very sporadic and inconsistent so this may not have been the case. Since the issue occurred which was in my eyes far more severe I completely reset my PC including wiping all personal files and reinstalled windows, this was a rudimentary attempt of diagnostic to find out if the issue was with Hardware or not (hence my posting in the hardware thread). As you probably gather the issue occurred again today after this reset, and I am therefore at a loss as to what the actual issue is, the only other thing I thought to check was PC internal temperatures, these were monitored over a few hours some of this time was spent at low stress (watching videos) and the rest under the stress of running World of Warcraft, the temperatures seemed fine with the low stress being around the 55-60 Celsius mark and the 'stress' periods moving between 65-80 Celsius, which as far as I could tell from looking into it are not 'dangerous' temperate by any means.
I am very much out of my comfort zone with this as I know little to nothing about the workings of a PC so any help or insight into what the issue may be would be greatly appreciated, I will post my PC specifications below and will check for responses regularly should anyone willing to help need any further information.
Thanks in advance,
Richard.
PC Specifications:
CPU:
AMD FX 6300 Black Edition
CPU Cooler:
BeQuiet! Pure Rock
RAM:
16GB Corsair 1600mhz Vengeance (2x8GB)
Graphics card:
AMD Radeon R9 380 4GB
Motherboard:
Gigabyte 970A-DS3P
Operating System:
Windows 10 Home (64-bit)
Hard Drive:
Samsung SSD 850 EVO (250GB)
Seagate 1TB (Hybrid 8GB SSD)
PSU:
550W Corsair VS
Internet:
Wireless 802.11N 300Mbps MIMO PCI-E card
Sound Card:
Creative SoundBlaster Audigy FX PCI-E
