Solved Internet cuts out

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You can uninstall yes, not sure how you downloaded that... ?

You sent me the shortcut to your .arn file, not the actual file. Try again please.

Since I see that you have wireless capability on your machine, can you test that? You need help activating it?

Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = WiFi (Media disconnected)
 
Sorry i am struggling to do the arn file. I have run auto run then clicked on file then save but i then dont know where it is. The only thing i can find is in documents which is a pdf file and says type adobe but cant open it anyway as says not supported? appologies for been so hopeless. i have clicked on wifi it says connected but also seems ethernet is too?
 
Tony Bear said:
says connected but also seems ethernet is too?
Click to expand...

Unplug the ethernet cord, then test for a while. Also when saving the autoruns file see picture.

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This comes right after the scan is complete, then you hit file then save.
 
ive done that and it says saved successful but i can only find the same pdf one which just says tony.arn
 
First open elevated command and copy the code below paste it into command and hit enter, this will create a restore point incase you are not happy with the new settings.

WMIC /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "Tony'sRestorePoint", 100, 10
Click to expand...

Right click autoruns then run as admin.
Uncheck the items I have highlighted then reboot the computer.

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i have copied and pasted in command but says access denied. Also lastpass pop up no longer happening is this something you have done?
 
Have you unchecked the items in Autoruns, and have you unplugged the ethernet cord?

Also, I had nothing to do with last pass.
 
To create a restore point manually.

www.howtogeek.com

How to Create a System Restore Point on Windows 10 or Windows 11

System Restore lets you restore key Windows system files and Registry settings to a known-good state. Windows automatically creates them in certain situations, but you may want to manually create them before installing hardware drivers or making other major system changes. Here’s how.
www.howtogeek.com www.howtogeek.com
 
have unchecked highlights but wasn't sure if tap 0901 was highlighted or not so didn't uncheck. also adobe type manager wouldn't let me uncheck it. I have unplugged ethernet and so far as i can tell it hasn't cut off yet. as for Lastpass I'm just pleased its stopped coming on as it was very frustrating, i just assumed you'd found the cause and some of your instructions had fixed it.
 
So as far as anything else? You need help? We will leave this open a couple days and if it stays stable we can close as solved?
 
can i connect Ethernet cable again or should i stay with wifi? also is it ok to put Kaspersky back on?
 
It’s safe to say kaspersky was not the issue here, so add that back if you wish.

But, it seems to me the issue went away when you switched to wireless. So you might want to leave the Ethernet unplugged.

If you do plug it back in, make sure the wireless is disabled in device manager.
 
ok thanks very much for all your help its been much appreciated. is there any software i don't have on that you think i should be running?
 
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