Solved Internet cuts out

[Malnutrition]

How to Open the Command Prompt as Administrator in Windows 10

Much of the time, opening the Command Prompt as a regular user is all you need. Sometimes, though, you’ll need to open the Command Prompt as an administrator so that you can run commands that require administrative privileges.

www.howtogeek.com

Might also be worth finding and setting the best DNS server for your machine, I have written a guide for that, but do this after you remove the programs and reset your network..

How to find the best DNS server for my computer.

In this tutorial we will find and apply the best DNS server for your computer. First thing is to download DNS benchmark from here. Once you have downloaded the program, save it to your desktop. Right click and run as admin. Click Name Servers...

pchelpforum.net

 

[Tony Bear]

How to Open the Command Prompt as Administrator in Windows 10

Much of the time, opening the Command Prompt as a regular user is all you need. Sometimes, though, you’ll need to open the Command Prompt as an administrator so that you can run commands that require administrative privileges.

www.howtogeek.com

Might also be worth finding and setting the best DNS server for your machine, I have written a guide for that, but do this after you remove the programs and reset your network..

How to find the best DNS server for my computer.

In this tutorial we will find and apply the best DNS server for your computer. First thing is to download DNS benchmark from here. Once you have downloaded the program, save it to your desktop. Right click and run as admin. Click Name Servers...

pchelpforum.net

Thank You so much for your help must be *** knowing what you're doing!

 

[Tony Bear]

Thank You so much for your help must be *** knowing what you're doing!

good!

 

[Malnutrition]

No problem I knew what you meant.

 

[Tony Bear]

No problem I knew what you meant.

Just wanted to ask you put to uninstall using geek but i have BCU uninstaller on my machine so will that do or should i use Geek?

 

[Malnutrition]

I have used many uninstall tools over the years, geek uninstaller is by far the best IMO. Just for this issue, please use it to remove suggested programs, it is a portable APP so you can simply drag it to the recycle bin after you use it if you do not like.

 

[Bruce]

@Tony Bear - you have revisited the site but not updated your thread.
do you still need help?

 

[Tony Bear]

@Tony Bear - you have revisited the site but not updated your thread.
do you still need help?

Yes i am working away at the moment so am unable to do the suggestions given to me but will do by end of week

 

[Tony Bear]

i have uninstalled all programs and used unlocker as instructed, this did leave somethings in bitdefnder & Kaspersky that wouldn't delete ? I have reset network again so will now monitor. Feel a bit nervy relying on windows defender though!

 

[Malnutrition]

this did leave somethings in bitdefnder & Kaspersky that wouldn't delete

Did you install everything search and unlocker to delete?

Feel a bit nervy relying on windows defender though!

No problem just do not download anything if you do, scan it at virustotal before you open it.

 

[Bruce]

Feel a bit nervy relying on windows defender though!

totally agree, I continued to keep my Norton's subscription going for years until I read many articles, reviews, and real world, independent tests, before I committed to Defender.

then for the first couple of years of ditching NIS and relying on Defender, I kept MBAM Premium running as well.

now I've been running solo on Defender for about 5 years, touch wood, good as gold!

 

[Tony Bear]

i cant get unlocker to run, every time i click on it it just keeps installing again and when i try to close it message asks why i want to quit instillation.

 

[Malnutrition]

Run the Kaspersky removal tool. As well run the bitdefender removal tool. Restart the computer after running each tool.

Has the internet been stable since removing the antivirus?

 

[Tony Bear]

it was still cutting out periodically as before. Now used the removal tools so will monitor it although because it happens for only seconds its difficult to always spot. But so far seems ok. I uninstalled the password manager Lastpass but still get a pop up saying it cant write to hard drive and shows a local allow folder , i have deleted that but as soon as i restart the pc it comes back and folder too. I have emptied recycle bin but still the same?

 

[Tony Bear]

spoke too soon still going off !

 

[Malnutrition]

Can you post a fresh mini tool box log.

 

[Tony Bear]

Pastebin.com - #1 paste tool since 2002!

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

pastebin.com

 

[Malnutrition]

There is nothing there for minitoolbox, but from the information provided by you last time.. Let's set a static ip on your machine. First open your device manager and uninstall your ethernet driver. Realtek PCIe FE Family Controller then reboot the computer, windows will auto reinstall the driver and wipe any settings on it,

1. Press Windows key + R and type devmgmt.msc hit enter.
2. Expand network adapter.
3. Right click on the driver and uninstall it.
4. Restart the computer.

Open elevated command prompt, then copy each command below and paste into the command window. Hit enter after each.

netsh interface ip set address name="Ethernet" static 192.168.1.12 255.255.255.0 192.168.1.1

netsh interface ip set dns name="Ethernet" static 8.8.8.8

netsh interface ip add dns name="Ethernet" 8.8.4.4 index=2

ipconfig /flushdns

ipconfig /registerdns

netsh advfirewall reset

netsh advfirewall set allprofiles state On

del /s /q "%userprofile%\AppData\Local\temp\*.*"

reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF

shutdown -r

The last command will reboot the computer.

 

[Malnutrition]

i have deleted that but as soon as i restart the pc it comes back and folder too. I have emptied recycle bin but still the same?

Open elevated command and copy the command below hit enter, the open startup.txt on your desktop and post it here.

wmic startup list full >%userprofile%/desktop/startup.txt

 

[Tony Bear]

ive done the first part

There is nothing there for minitoolbox, but from the information provided by you last time.. Let's set a static ip on your machine. First open your device manager and uninstall your ethernet driver. Realtek PCIe FE Family Controller then reboot the computer, windows will auto reinstall the driver and wipe any settings on it,

1. Press Windows key + R and type devmgmt.msc hit enter.
2. Expand network adapter.
3. Right click on the driver and uninstall it.
4. Restart the computer.

Open elevated command prompt, then copy each command below and paste into the command window. Hit enter after each.























The last command will reboot the computer.

i have done that although i had to use network trouble shooter as had no internet not sur if thats supposed to happen.