Solved Graphics issues have been bugging me for weeks.

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C

Cyber

PCHF Member
Mar 29, 2022
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Sorry if this is in the wrong place, this is my first time ever posting to a forum

I lent a computer to someone for a couple of months and got it back about a month ago. It wouldn't boot when I got it back, an "Install Windows" error box popped up when the windows spinning thing appeared saying "The computer restarted unexpectedly or encountered an unexpected error. This was the first of my problems. I took the Rx 580 out and put an Rx 480 in, reset the bios by shorting the pins on the motherboard, wiped the drives in the UEFI, and freshly installed windows.

The backstory is over, the issues I'm currently facing are random freezing which sometimes makes my display go to sleep, installing new drivers, and trying to launch a game with OpenGL (Minecraft) which then says the driver does not support OpenGL. Occasionally after that error, adrenaline will give me an error saying driver and software versions do not match.

I've tried using DDU and reinstalling drivers, I've tried using driver easy to bypass adrenaline entirely, I've updated the UEFI and tried again, windows was always up to date, and I've turned off windows automatic driver updates, I've reseated every component, and checked for damage on everything. This is my last resort asking for my specific case, I've looked over other similar cases, but none of the fixes seemed to work, or I couldn't even get close with the computer freezing on me and having to force a shutdown with the power button.

The Rx 580 is now in my personal computer that I took the Rx 480 from, the 580 worked before and after switching, and the 480 worked before also, just not now.

Specs:
Asus tuf gaming b360 pro wifi rev 1
intel core i5-8600
8GB 2666mhz ram
Radeon Rx 480
128 GB Adata m.2 SSD
3 TB Seagate HDD
 
PeterOz said:
You are running Education software
Is this a school computer?
Click to expand...
No. That must have been my friend who is supposed to be using the computer messing with it

It was running windows 10 home without being activated since I had just installed it, but the errors persisted even before the version changed
 
Another new install of windows, and it immediately freezes after getting to the desktop
 
Alright, now running integrated graphics, and updated the chipset driver. Also a little off-topic, what's wrong with Bitdefender?
 
The built in Windows Defender is better - Ask here or any forum that fights malware.
You are adding extra resources you don't need.
Bitdefender has been causing issues with some computers and usb ports.

We will try the card later but first we need to test if anything else is causing BSOD and not chasing our tail

1) Does the computer seem stable now
2) About how long has the RX480 card been playing up
3) I assume your games do not play well with the inbuilt graphics (did you upgrade the graphics driver from web site).
 
Nice to know! thanks
1) The computer does seem more stable now, no freezes or crashes in the past couple of hours since I updated the chipset driver
2) I only got the computer back about a month ago, the person who was borrowing it was playing re8 with the 580 that I took out, and I was able to play any game just fine with the 480 before I swapped them.
3) It's running well enough to play Minecraft at a consistent framerate which is a relief to see, and yes I did update the integrated graphics drivers while I was there
 
Update the audio and other drivers from that site - software for lights etc optional.
After all drivers are updated and it seems fine we will install the 480 and I will give you a link to
a driver I want you to try. It is an older driver - newer not always better.
I will post the link a bit latter (It is on another computer)
 
I have all of the asus drivers up to date now, I have tried one version of adrenaline from 2019 before, but that didn't seem to work either
 
No, It has never blue screened on me. I just reinstalled the graphics card and am using the 2019 adrenaline, It hasn't frozen, and all games I tested ran well.
I'll let my friend use it for now and if it hasn't reverted back to a non-working state by then I'll call it good.
 
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