Solved GPU Black Screen

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
lfcben

lfcben

PCHF Member
Aug 28, 2021
19
0
26
Hi, I recently switched from AMD to Intel and since then my GPU will not receive a signal only giving a black screen but the onboard graphics work. I have taken the GPU to be tested at my local shop and it worked fine so I thought it could have been my motherboard, after trying with a new motherboard it still gives a black screen only working with the onboard graphics. What could be the issue here?

Any help is appreciated. Thanks.

CPU: i5 9600k
Motherboard: MSI Z390 A PRO
GPU: GTX 1080
PS: EVGA 600W BQ
 
g'day ifcben and welcome to the forums,

when you switched from an AMD to an Intel processor, you must have changed your motherboard then, not later in trying to troubleshoot the GPU not working?

have you checked for firmware upgrades for the Z390 chipset?
 
Bruce said:
have you checked for firmware upgrades for the Z390 chipset?
Click to expand...
A chipset driver is usually referred to a type of driver that has been created with the intent to help the OS in performing better with the motherboard.

which is a driver that you will be getting for the motherboards manufactures site.
 
Rustys said:
A chipset driver is usually referred to a type of driver that has been created with the intent to help the OS in performing better with the motherboard.

which is a driver that you will be getting for the motherboards manufactures site.
Click to expand...
Yes I've installed all the latest drivers for the motherboard and the latest bios update
 
dumb question..... does your GTX1080 need any extra power cables connected? (long shot)
the the GPU was working fine with the old mobo and CPU?
any chance you can get your hands temporarily on another GPU (friends, neighbours, family, work) and try that option to see if (coincidentally) it's your GPU?
 
Bruce said:
dumb question..... does your GTX1080 need any extra power cables connected? (long shot)
the the GPU was working fine with the old mobo and CPU?
any chance you can get your hands temporarily on another GPU (friends, neighbours, family, work) and try that option to see if (coincidentally) it's your GPU?
Click to expand...
It uses an 8+6 pin connector and yes the gpu was working fine the day I disassembled the pc. Unfortunately I can't get a hold of another gpu unless I take it to the shop again but I'm tight on money at the moment so not much I can do
 
so the motherboard is new with all the updates. (y)
have you installed the GPU software?

sorry - another dumb question - when the GPU is installed you have moved the monitor plugs from the onboard ports to the GPU ports?

the GPU shows in Device Manager?
 
Bruce said:
so the motherboard is new with all the updates. (y)
have you installed the GPU software?

sorry - another dumb question - when the GPU is installed you have moved the monitor plugs from the onboard ports to the GPU ports?
Click to expand...
Yes this is the second motherboard I've tried and i've installed all of the drivers and the most recent bios update. I can't install the gpu drivers because my pc isn't detecting it in device manager even though my local pc shop has confirmed it working. Yes i've tried a hdmi cable in the gpu and a vga cable both giving black screens. When the gpu is connected the fans spin and it's booting into windows with a black screen I know this because the second I switch the cable into the igpu it's already on the desktop
 
the problem must be related to the new mobo.
the nvidia site states a minimum 500watt PSU, so you're running close to that as it is.
add to that load whatever else is on your rig, plus a more power hungry CPU, and maybe it's a power issue.

it would be good to know the test rig the computer shop used: mobo type, PSU watts.

if not lack of power caused, the next thing would be checking that GPU compatibility with the mobo site.
and is the GPU PCI-x v3 x16 compliant?
 
This is the second board I've tried though, the first board was an asus z370. The amd build was an r5 1600 which is rated at 65 watts and the i5 9600k is rated at 95 watts which isn't much more. I'm not sure about the gpu pcie lane
 
That is the problem you are shorting the motherboard out on the case there are suppose to be risers and or spacers between the motherboard and the bottom of the case.

Which probably fried the Display card.
 
Oh I have those screws underneath the mother board I just didn't know what you meant
 
Status
Not open for further replies.
Top Bottom